Jun Weng
Linconshire,United Kingdom
Summary
Psychology undergraduate with experience in customer-facing and leadership roles. Strong interpersonal, communication, and problem-solving skills, with an understanding of diverse client needs. Committed to applying psychological principles, professionalism, and ethical awareness to support individuals, contribute to effective teams, and maintain high service standards.
Overview
8
8
years of professional experience
Work history
Area manager
Dylan Mcilroy
Leicester, UK
2025.06 - 2025.12
- Oversaw operations across multiple sites, ensuring consistent performance and standards
- Led, coached, and supported site managers to achieve operational and customer service targets
- Monitored KPIs including sales, labour costs, compliance, and customer satisfaction
- Conducted site visits and audits to maintain quality, safety, and brand standards
- Managed staffing levels, recruitment, training, and performance management across locations
- Identified operational issues and implemented improvements to increase efficiency
- Acted as key point of contact between senior management and on-site teams
- Resolved escalated customer and staff issues professionally and effectively
Window cleaning business (Part-time)
Ethan Mazurek
Peterborough , Uk
2024.05 - 2024.07
- Operated part-time window cleaning business serving residential clients
- Managed customer bookings, payments, and scheduling independently
- Built and maintained repeat customers through reliable service and clear communication
- Ensured high safety standards when working at height and with cleaning equipment
- Handled cash and digital payments accurately
- Planned efficient routes to maximise time and productivity
- Maintained equipment and supplies to professional standards
- Demonstrated strong work ethic while balancing business with academic studies
Restaurant manager
Li Yun Wang
Peterborough, UK
2017.09 - 2024.07
- Managed day-to-day restaurant operations, ensuring smooth service and high customer satisfaction
- Supervised, trained, and scheduled staff to maintain performance and coverage during busy periods
- Handled customer concerns professionally, resolving issues efficiently and calmly
- Oversaw cash handling, tills, and end-of-day reconciliations
- Ensured compliance with health, safety, and food hygiene standards
- Coordinated with kitchen staff to maintain service flow and quality
- Managed stock levels, deliveries, and supplier communication
- Maintained high standards under pressure during peak service times
- Balancing work with academic studies
Education
Bachelor of Science - Psychology
De Montfort University
LeicesterA-Levels - Psychology, Sport science, Art
Ken Stimpson Acadmy
Peterborough 06.2021
GCSEs - 8 GCSE including Maths and English
Ken Stimpson Academy
Peterborough 06.2019
Skills
- Conflict resolution & de-escalation
- Staff training, coaching & appraisal
- Customer service leadership
- Time & workload prioritisation
- Decision-making under pressure
Affiliations
- Competitive basketball player, including participation in university-level team competition; demonstrates teamwork, discipline, and strategic thinking
- Regular involvement in sports and physical activity, supporting resilience, stress management, and a balanced lifestyle
- Pencil drawing and visual art, showing creativity, patience, and strong attention to detail
- Piano playing, supporting concentration, emotional regulation, and sustained practice
Languages
Chinese(Mandarin)
Intermediate
Accomplishments
- Winner of a school art competition for pencil drawing, selected from a full-year cohort
- District basketball league champion, contributing to a team championship win and medal
Timeline
Area manager
Dylan Mcilroy
2025.06 - 2025.12
Window cleaning business (Part-time)
Ethan Mazurek
2024.05 - 2024.07
Restaurant manager
Li Yun Wang
2017.09 - 2024.07
Bachelor of Science - Psychology
De Montfort University
A-Levels - Psychology, Sport science, Art
Ken Stimpson Acadmy
GCSEs - 8 GCSE including Maths and English
Ken Stimpson Academy