Summary
Overview
Work History
Education
Skills
Timeline
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Jumuah Islam

Dart,Kent

Summary

Detail-oriented and results-driven Audit Assistant with over three years of experience at KPMG, complemented by a strong background in customer service and administrative support roles. Proven ability to lead audit engagements, maintain confidentiality, and collaborate effectively with clients and cross-functional teams. Skilled in developing strategic plans, conducting detailed reviews, and improving team productivity through innovative problem-solving. Demonstrates strong communication abilities, advanced proficiency in Microsoft Office, and solid foundational knowledge in accounting. Proficient in Mandarin and experienced in multicultural environments, with a commitment to continuous professional development.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Audit assistant

KPMG
London
10.2020 - 03.2024
  • Demonstrated leadership as in-charge auditor.
  • Comfortable with client-facing roles, working along side audit clients daily.
  • Participated in annual planning activities, aiding the development of strategic audit plans.
  • Performed follow-up reviews of corrective actions taken by management in response to audit results.
  • Enhanced team productivity with regular brainstorming sessions for problem-solving.
  • Maintained confidentiality of sensitive information whilst handling client records during audits.

Sales and customer service representative

Pepco Group
Dartford, Kent
02.2018 - 01.2019
  • Assisted in design of promotional materials, stimulating customer interest and engagement.
  • Utilised knowledge of company products and services for increased sales.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Developed strategic plans for inventory storage, optimising use of warehouse space.

Customer service representative

Kent County Council
Dartford, Kent
06.2017 - 01.2018
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Handled returns and exchanges of library material efficiently maintaining high levels of customer satisfaction.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Managed high volume of inbound calls for quick resolution of customer issues.

Office assistant

Martin Tolhurst Solicitors
Longfield, Kent
03.2017 - 04.2017
  • Issued background checks on customers applying for loans, Identifying clients, taking calls and basic client facing operations.
  • Processed invoices accurately, avoiding any financial discrepancies for the company.
  • Performed data entry tasks diligently, maintaining accurate office records at all times.

Education

International Baccalaureate Diploma -

Dartford Grammar School for Boys
Dartford, Kent
09.2018 - 02.2020

Certificate of Higher Education - Accounting

BPP University
London
11.2020 - 02.2024

Skills

  • Chinese Mandarin (Level 7 IB Diploma)
  • Computer literate (Microsoft Excel, Word)
  • Client communication (Bronze Arts Award)
  • Accounting knowledge (AAT)

Timeline

Certificate of Higher Education - Accounting

BPP University
11.2020 - 02.2024

Audit assistant

KPMG
10.2020 - 03.2024

International Baccalaureate Diploma -

Dartford Grammar School for Boys
09.2018 - 02.2020

Sales and customer service representative

Pepco Group
02.2018 - 01.2019

Customer service representative

Kent County Council
06.2017 - 01.2018

Office assistant

Martin Tolhurst Solicitors
03.2017 - 04.2017

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Jumuah Islam