Jumara Bessa
London
Summary
Dynamic and result-driven professional with a solid foundation in recruitment consultancy and business administration. With one year of experience in recruitment consultancy and one year in business administration, backed by an undergraduate degree in Human Resources Management, I am well-equipped to excel in roles as a Recruitment consultant or HR Assistant. Skilled in sourcing top talent, conducting interviews, and managing administrative tasks, I bring a strategic mindset and a passion for building strong team dynamics. Proven abilities to streamline processes, increase efficiency, and drive organisational success. Strong communicator with a keen eye for detail and a Proactive approach to problem solving. Seeking new challenges in a dynamic environment where I can utilise my expertise to contribute to the success of the organisation.
Overview
6
6
years of professional experience
Work History
Employment advisor
Maximus UK
London
11.2024 - Current
- Created individualised action plans, achieved successful outcomes for clients.
- Improved job search techniques with tailored guidance and support.
- Collaborated with external agencies to provide holistic support to clients.
- Managed confidential client information with utmost discretion and professionalism.
- Analysed local labour market, identified potential employment opportunities.
- Provided CV review services for improved job application success.
- Encouraged proactive behaviour in clients, fostered independence in their job hunt.
- Set achievable employment goals to build client confidence.
- Handled high-volume client caseloads in seeking and securing work.
- Achieved monthly job start (5) and sustainment targets.
- Nurtured productive relationships with employers to build new client opportunities.
360 Recruitment Consultant
Bluelight Healthcare Recruitment
Rainham, Havering
05.2023 - Current
- Completed duties to deliver on targets with accuracy and efficiency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Delivered tailored assistance to customers with disabilities.
- Forecasted sales trends to plan team resourcing.
- Kept appropriate stock levels to match expected demand.
- Increased customer satisfaction by resolving issues.
- Handled high volume calls to address customer inquiries and concerns.
- Briefed candidates about responsibilities, salary and job benefits.
- Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
- Established positive relationships with prospective candidates through networking and regular communications.
- Advertised job vacancies through online platforms.
- Registered new candidates, developing wide-ranging database to meet client recruitment needs.
- Liaised with HR professionals to coordinate recruitment, hiring and onboarding workflow.
- Worked towards exceeding targets agreed on with clients regarding number of candidates placed.
Customer Service Representative
ALDO
London
09.2022 - 05.2023
- Assisted customers with varying questions using product knowledge and service expertise.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Managed high-volume customer queries simultaneously through effective multitasking.
Quality control operator
SG technologies
London
11.2020 - 09.2022
- Reported faults, damages and Control Check Point (CCP) rejections.
- Approved or rejected raw materials and products following established quality standards, documenting relevant information.
- Trained new hires and set up mentoring relationships to drive team performance.
- Supervised product dispatch, verifying finished products met company standards.
- Verified products met or exceeded customer expectations in alignment with company objectives.
- Identified and reported non-conformities or deviations from quality standards, facilitating necessary corrective actions.
Business Administration Assistant
PCO Licence Centre
05.2019 - 11.2020
- Processing license application
- Maintaining booking diary for appointment
- Managed 50+ license applications per week, delivering outstanding customer service to maintain high levels of customer satisfaction.
- Maintained office files in both electronic and hard copies.
- Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
- Answered inquiries concerning standardised policies, procedures and regulations.
- Promoted welcoming environment while managing receptionist area and fielding requests for information.
- Handled day-to-day office activities and operations including Topographical lessons and CRB Checks.
Education
Undergraduate - HR Management
University of East London
London 09/2021 - /2024
Highfield Level 1 certificate in business administration (RQF) Highfield Level 2 certificate in English Highfield Level 2 certificate in Maths - Business Administration
The STC Group
London2019
Skills
- Good communication
- Attention to Detail
- Follow-up
- Prioritising tasks
- Fast learner
- Team working
- Organisational
- Proactivity
- Ability to deal with customers confidentiality
- Multitasking
- IT
- Data Entry
- Customer relations
Languages
English
Fluent
Portuguese
Native
Timeline
Employment advisor
Maximus UK
11.2024 - Current
360 Recruitment Consultant
Bluelight Healthcare Recruitment
05.2023 - Current
Customer Service Representative
ALDO
09.2022 - 05.2023
Quality control operator
SG technologies
11.2020 - 09.2022
Business Administration Assistant
PCO Licence Centre
05.2019 - 11.2020
Undergraduate - HR Management
University of East London
09/2021 - /2024
Highfield Level 1 certificate in business administration (RQF) Highfield Level 2 certificate in English Highfield Level 2 certificate in Maths - Business Administration
The STC Group
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