Jumana Abu lifeh
Amman
Summary
am a confident, dependable, and enthusiastic professional with solid experience in customer service. I genuinely enjoy assisting clients, customers, and individuals, and I am skilled at resolving any issues they may encounter. With strong communication skills, I am effective over the phone, in person, and through email. I thrive under pressure and prioritize staying organized, maintaining a well-structured workflow. As a seasoned customer service advisor, I bring an enthusiastic approach, paired with a warm, authentic commitment to delivering exceptional customer satisfaction.
Overview
10
10
years of professional experience
Work History
Medical Sales and Customer Care Specialist
Al-Dawlieh Medical and hearing supplies
01.2022 - Current
- Build and maintain positive working relationships with medical staff and support administrative staff and make presentations
- Meet and, if possible, exceed sales targets
- Keep up to date with the latest clinical data supplied by the company, and interpret, present and discuss this data with health professionals during presentations
- Arrange appointments with doctors, pharmacists and hospital medical teams
- Win new customers, as well as develop long-term relationships with existing ones
- Work effectively with sales, marketing, and customer service teams to ensure a seamless customer experience.
- Share insights, feedback, and potential opportunities with colleagues to help improve products and services.
- Respond to customer inquiries within the expected response time, minimizing wait times.
- Provide accurate and up-to-date information to customers, double-checking facts when necessary.
- Follow up on unresolved cases until the customer’s issue is fully addressed.
Customer Service Associate
Al-Ghad Newspaper
01.2015 - 01.2017
- Answering phones from customers professionally and responding to customer inquiries and complaints
- Transfer calls to appropriate place
- Report to supervisor with any problems or suggestions to better work atmosphere
- Assist customers in a timely manner to avoid long waiting times
- Calm frustrated or upset customers by providing excellent and friendly service
- Recording details of comments, inquiries, complaints, and actions taken
- Managing administration, communicating and coordinating with internal departments
- Build sustainable relationships and engage customers by taking the extra mile
- Meet and, if possible, exceed sales targets
Education
Bachelor's degree - Political science
University of Jordan
01.2008
Skills
- Excellent communication skills, both written and verbal
- Ability to communicate correctly and clearly with all customers
- MS Office
- Ability to empathize with and prioritize customer needs
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Customer Service
Languages
Arabic
Proficient
C2
English
Advanced
C1
Timeline
Medical Sales and Customer Care Specialist
Al-Dawlieh Medical and hearing supplies
01.2022 - Current
Customer Service Associate
Al-Ghad Newspaper
01.2015 - 01.2017
Bachelor's degree - Political science
University of Jordan
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