Summary
Overview
Work history
Education
Skills
Certification
Timeline
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JULLIETH NTIRO

Summary

Motivated Data Analyst and Experienced data professional with 8 years of experience; career focus on transforming complex datasets into actionable insights. Capable of driving business growth through data visualisation and predictive analytics, leveraging strong analytical skills and proficiency in statistical software. Skilled in identifying trends and patterns to inform strategic decision-making. Recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.

Overview

12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

BI ANALYST & DEVELOPER

SECURE TRUST BANK - SOLIHULL
Solihull
08.2023 - Current


  • Utilised SQL queries, resulting in more accurate data extraction.
  • Created dashboards with KPI tracking for better performance monitoring.
  • Collaborated closely with key stakeholders, ensuring alignment of BI strategies with business goals.
  • Enhanced decision-making process with the development of comprehensive reports.
  • Streamlined data collection processes to enhance efficiency.
  • Use initiative to identify data opportunities especially where new insights to a specific business could improve processes and remove manual interventions
  • Provide support to colleagues with knowledge sharing when it comes to SQL scripting, Data governance, and acquisition.
  • Delivered business insights by analysing complex data sets.
  • Created a working Application using Microsoft Power Apps and Power Flow to automate an alert system for one of the QA processes


TECHNICAL SUPPORT ANALYST

SECURE TRUST BANK - SOLIHULL
Solihull
11.2018 - 08.2024
  • Developed system assurance reports for the team to mitigate risk of unforeseen circumstances
  • Accurately determined support level required by gathering customer and technology information
  • Supported implementation of proposed plans by following best practices in change management.
  • Collaborated with the IT team for streamlined project execution.

APPLICATION SUPPORT ANALYST

POLICE MUTUAL - LICHFIELD
Lichfield
01.2017 - 11.2018
  • Documented process flows and implements requirements for functional improvements
  • Established an innovative way to produce team shifts by utilising outlook
  • Collaborated with development teams for successful software enhancements.
  • Investigated reported issues, leading to prompt resolution times.

CONFIGURATION ANALYST

EDM GROUP - WOLVERHAMPTON
Wolverhampton
09.2014 - 01.2017
  • Setup the EDMS access site for the clients in the project
  • Streamlined access to information via organised digital file structures for clients using SQL and XML.
  • Manage the administration of EDMS (Workflows, access rights, distributions, etc.)

IT ADMINISTRATOR

ST PAULS CROSSOVER - BIRMINGHAM
Birmingham
09.2012 - 04.2014
  • First point of contact for all IT related issues
  • Effectively managed incoming and outgoing mail to maximise office efficiency.

Education

Bachelor of Science in Information Communication Technology -

Birmingham City University
09.2009 - 07.2012

Skills

  • SQL Data analysis; use of SQL Server Management Studio
  • Strong attention to detail
  • Data analysis and interpretation
  • Committed to providing outstanding service delivery
  • Data modeling and design tools ie Power BI
  • Capable of using own initiative and working collaboratively with team
  • Microsoft Office Specialist: Excel Associate Certified (Office 2019)
  • Able to prioritise workload within a busy schedule
  • Microsoft Certified: Azure Data Fundamentals and Azure AI Fundamentals
  • Communicate technical information to non-technical individuals
  • Knowledge of Application and project life cycles
  • Tools and Languages: SQL, Visual Studio, Power BI, MS Power Apps, Power Automate and Flows, SharePoint and MSOffice 365, SSRS, HTML, CSS, Hornbill, ServiceNow, CSV, JSON

Certification

  • Pluralsight: Modelling Data in Power BI (Jun 2024)
  • Data Scientist Bootcamp Birmingham City University
  • Microsoft Azure Data and AI Fundamentals (Nov 2022)
  • Microsoft Excel Associate (Excel 2019) (Sep 2022)
  • ITIL Foundation certificate in IT Service Management

Timeline

BI ANALYST & DEVELOPER

SECURE TRUST BANK - SOLIHULL
08.2023 - Current

TECHNICAL SUPPORT ANALYST

SECURE TRUST BANK - SOLIHULL
11.2018 - 08.2024

APPLICATION SUPPORT ANALYST

POLICE MUTUAL - LICHFIELD
01.2017 - 11.2018

CONFIGURATION ANALYST

EDM GROUP - WOLVERHAMPTON
09.2014 - 01.2017

IT ADMINISTRATOR

ST PAULS CROSSOVER - BIRMINGHAM
09.2012 - 04.2014

Bachelor of Science in Information Communication Technology -

Birmingham City University
09.2009 - 07.2012

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JULLIETH NTIRO