Julija Sulimenko
Brockenhurst,Hampshire
Summary
Senior Associate with strong financial services and client onboarding experience, specialising in account management, system implementation, and process improvement. Recognised as an SME across multiple areas, with proven success in driving operational efficiency and delivering high-quality client service. Highly organised, detail-oriented, and able to perform under pressure, with a strong commitment to excellence and a track record of going the extra mile for clients. Strong team player with excellent stakeholder management and problem-solving skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Client Account Services Associate
JPMorgan Chase
Bournemouth, England
11.2021 - 01.2025
- Managed custody account data and maintained accurate client documentation, including full client account profile management.
- Provided efficient client support for BAU requests via email, weekly video calls, and client visits locally.
- Covered additional client accounts during peer absences to ensure continuity of service.
- Built strong working relationships with clients and internal partners to ensure seamless service delivery.
- Supported end-to-end client account activities, including fund launches, closures, mergers, and remediation projects.
- Assisted clients with market entry for trading by completing and processing relevant documentation and approvals.
- Engaged in testing activities and supported technology issue remediation to ensure smooth operational delivery.
- Completed relevant training for India market and supported India-related processes prior to becoming SME.
- Nominated as Saphyre system SME due to strong subject knowledge and extensive implementation experience with clients.
- Assisted in meeting operational deadlines and achieving team targets.
- Participated in Community & Events initiatives, supporting organisation of team-building activities.
Client Account Services Senior Associate
JP Morgan Chase
Bournemouth
01.2025 - Current
- Lead project management of end-to-end client account activities, including fund launches, closures, mergers, and remediation initiatives.
- Manage full market account opening process for clients, providing guidance on market entry requirements.
- Provide coverage for additional client accounts during peer absences to ensure continuity of service and delivery.
- Actively collaborate with stakeholders during BAU activities, urgent requests, and escalations to ensure timely resolution and service quality.
- Identify and implement process improvements to enhance overall client experience.
- Represent JPM on overseas client visits, strengthening client relationships, resolving issues, and ensuring service excellence.
- Serve as SME for India market, having led global creation of automated account opening form.
- Serve as SME for Saphyre system, supporting client onboarding, driving system enhancements, resolving peer issues, leading stakeholder meetings, and globalising SOPs.
- Lead client adoption of COBRA platform across EMEA region, ensuring smooth implementation, user support, and consistent rollout of best practices.
- Actively contribute to testing initiatives that support and advance company’s automation strategy.
- Ensure consistent delivery against deadlines and performance targets.
- Selected to participate in mentorship scheme as mentor, supporting BU student development.
- Part of Community & Events pillar, organising team-building events to promote engagement and collaboration.
Front of House Manager
Harbour Hotels
Christchurch, Dorset
01.2020 - 11.2021
- Developed and maintained strong guest relationships to ensure satisfaction and retention, addressing issues promptly and implementing service recovery solutions.
- Led continuous service improvement initiatives by analysing guest feedback and introducing process enhancements to improve efficiency and service quality.
- Built productive relationships with internal stakeholders (concierge, housekeeping, reception, night team) to deliver consistent service standards and achieve operational goals.
- Collaborated with cross-functional teams to implement new operational procedures and technology tools, supporting improved productivity and data accuracy.
- Managed daily operations and coordinated team activities through effective planning, execution, and issue resolution.
- Regularly solicited guest feedback to identify service trends and drive improvements, influencing management decisions and operational strategy.
- Identified opportunities for digital tools and self-service options (e.g., online check-in, guest messaging platforms) to improve service efficiency and guest experience.
- Oversaw financial controls including hotel ledger management, budgeting, and cash handling, ensuring compliance and accuracy.
- Managed guest complaints and escalations, ensuring timely resolution and maintaining high standards of customer satisfaction.
- Conducted duty management responsibilities including health & safety compliance, daily fire walks, and property checks to maintain a secure operating environment.
Education
Bachelor of Arts - Hospitality Management
Bournemouth University
Bournemouth 09.2009 - 11.2013
Skills
- Client relationship management
- Process improvement & operational efficiency
- Stakeholder engagement & collaboration
- Technology & data literacy
- Reporting and presentation
- Communication and negotiation
- Project & operational management
- Organisational & time management
Affiliations
- Dance
- Yoga
- Traveling
Languages
English
Fluent
Russian
Native
References
References available upon request.
Timeline
Client Account Services Senior Associate
JP Morgan Chase
01.2025 - Current
Client Account Services Associate
JPMorgan Chase
11.2021 - 01.2025
Front of House Manager
Harbour Hotels
01.2020 - 11.2021
Bachelor of Arts - Hospitality Management
Bournemouth University
09.2009 - 11.2013