Julija Ravdivja
Northampton,United Kingdom
Summary
Results-driven Transaction Manager with overall automotive experience of 3 years. Aiming to deliver best customer experience focusing on finance and insurance products tailored to each individual within FCA compliance.
Since joining the role as Transaction Manager, overall finance and insurance performance has increased significantly.
Completed additional courses to ensure team has sufficient training and guidance to perform efficiently.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Transaction Manager
Invicta Mazda Northampton
Northampton, Northamptonshire
2024.12 - Current
- Oversaw vehicle sales and finance packages, ensuring compliance with FCA regulations.
- Managed deal stacking and control processes to optimise transactions.
- Conducted part-exchange valuations and facilitated sale closures.
- Delivered training and guidance to team members regularly.
- Achieved targets for units sold and finance packages effectively.
Senior Retention Specialist
Allen Motor Group
Northampton, Northamptonshire
2021.09 - 2023.12
- Delivered successful vehicle upgrades for existing clientele
- Managed stock and structured offers on new and used vehicles
- Regularly met and outperformed set KPIs
- Offered support and guidance to sales teams upon request
- Stacking deals and carrying out part exchange valuations
- Built positive relationships with customers and business associates, maintaining active professional network to seek new sales opportunities
- Utilised CRM systems to track customer interactions and preferences for tailored communications.
Education
NVQ Level 2 - Certificate in Team Leading
Northampton College
Northampton 2024.05 - 2024.07
NVQ Level 2 - Certificate in Lean Organisations Management Techniques
Northampton College
Northampton 2024.07 - 2024.09
Bachelor of Science - LLB (Hons) Law degree
University of Northampton
Northampton 2019.09 - 2021.09
Skills
- Results-Oriented approach
- Critical thinking
- Relationship building
- Target setting
- Customer orientation
- Conflict resolution
- Leadership development
- Management Proficiency
Timeline
Transaction Manager
Invicta Mazda Northampton
2024.12 - Current
NVQ Level 2 - Certificate in Lean Organisations Management Techniques
Northampton College
2024.07 - 2024.09
NVQ Level 2 - Certificate in Team Leading
Northampton College
2024.05 - 2024.07
Senior Retention Specialist
Allen Motor Group
2021.09 - 2023.12
Bachelor of Science - LLB (Hons) Law degree
University of Northampton
2019.09 - 2021.09