Juliette Chatterton
London
Summary
Highly skilled professional with extensive experience in office administration and a passion for good customer service. Demonstrates exceptional communication, empathy, and listening skills, ensuring patient confidentiality and sensitivity to privacy. Excellent IT skills. Friendly, positive and approachable with strong organisational skills and proficiency in managing administrative tasks. Excellent communication and interpersonal abilities, combined with knack for problem-solving and multitasking. Ready to contribute to a welcoming and efficient environment in the role of receptionist.
Overview
33
33
years of professional experience
12
12
years of post-secondary education
Work history
Responder
Charing Cross Hospital
London
03.2024 - 06.2025
- Responder volunteer for over 1 year at Main Reception, Outpatients Reception and Clinical Photography Reception.
- Offer friendly and positive support in emotionally challenging situations, demonstrating resilience under pressure.
- Prioritise empathetic communication with patients, enhancing their hospital stay experience.
- Managed the reception area whilst maintaining patient confidentiality at all times.
- Transported patients around the facility safely, reducing stress levels associated with mobility issues post-surgery or during rehabilitation phases.
- Organised recreational activities, improving patient morale during convalescence.
- Provided information to visitors, fostering a welcoming environment.
- Assisted nursing staff for smoother operations and efficient service delivery.
- Enhanced patient care by relieving ward staff of routine administrative duties.
- Provided high-quality person-centred support and received consistently positive patient feedback.
FMC Accredited Family Mediator
Relate; National Family Mediation; HM Courts; Forest Mediation
London
01.2010 - 06.2025
- Mediated for divorcing/separating couples helping clients to resolve issues around child contact arrangements, property and finances.
- Ensured fair distribution of assets by mediating divorce settlements.
- Used communication skills to seek effective family dispute resolution.
- Provided emotional support to distressed parties during heated discussions.
- Prepared comprehensive reports following each session for record keeping purposes.
- Responded to time-sensitive queries quickly for fast resolution.
Voluntary Sector Consultant
CVS
01.2003 - 01.2010
- Funding advisor/grants management/project management/evaluation.
Development Officer
Barking & Dagenham CVS
01.2007 - 01.2009
- Advising voluntary sector organisations on funding, governance, business planning, workforce development, project management, monitoring & evaluation.
Funding Advisor
Southwark Community Care Forum
01.2006 - 01.2007
- Providing funding advice to voluntary and community organisations.
Co-ordinator
North East London Network
01.2001 - 01.2003
- Managing a Network to assist the voluntary and community sectors in four London Boroughs.
Award Scheme Grants Manager
Millennium Commission
01.2000 - 01.2001
- Company Overview: National Lottery
- Assessing grant applications to the Millennium Commission; managing & monitoring ten lottery grants worth £5 million.
- National Lottery
Regional Co-ordinator
BBC Children in Need Appeal
01.1998 - 01.2000
- Responsible for administering the annual allocation of £2.5 million in grants; Managing the grant assessment process & the BBC TV appeal.
SRB Regeneration Officer
Coventry City Council
01.1997 - 01.1998
- SRB Project Officer - total value of projects, £1.3 million. Community Link Officer from City Development to Foleshill local area.
Neighbourhood Nature Project Officer
Walsall City Challenge
01.1993 - 01.1997
- Managed a City Challenge project; working closely with local community.
Education
Level 2 Certificate - Principles of Business Administration
South Wandsworth College
London 01.2025 - 05.2025
Family Mediator Accredited training - FMCA
National Family Mediation
UK wide 03.2008 - 11.2011
BSc(Hons) - Chemistry
Sussex University
09.1986 - 07.1989
A-Levels - Chemistry, French, Maths and General Studies
Sale Grammar School
01.1984 - 01.1986
GCSEs - Maths, English, plus 6 other subjects
Sale Grammar School
09.1982 - 07.1984
Postgraduate Diploma - Environmental Forestry
University College of North Wales
01.1989 - 01.1990
Counselling Skills - undefined
Sutton Coldfield College of Further Education
Skills
- Excellent communication skills
- Receptionist experience
- Passionate about great customer service
- Friendly, helpful telephone manner
- Empathy, Listening skills
- Summarising complex needs
- Administrative & IT skills
- Team working & working to own initiative
- Sensitivity to privacy & patient confidentiality
Custom
- I sing in a choir
- Play percussion in a samba reggae band who perform all over the country
Timeline
Level 2 Certificate - Principles of Business Administration
South Wandsworth College
01.2025 - 05.2025
Responder
Charing Cross Hospital
03.2024 - 06.2025
FMC Accredited Family Mediator
Relate; National Family Mediation; HM Courts; Forest Mediation
01.2010 - 06.2025
Family Mediator Accredited training - FMCA
National Family Mediation
03.2008 - 11.2011
Development Officer
Barking & Dagenham CVS
01.2007 - 01.2009
Funding Advisor
Southwark Community Care Forum
01.2006 - 01.2007
Voluntary Sector Consultant
CVS
01.2003 - 01.2010
Co-ordinator
North East London Network
01.2001 - 01.2003
Award Scheme Grants Manager
Millennium Commission
01.2000 - 01.2001
Regional Co-ordinator
BBC Children in Need Appeal
01.1998 - 01.2000
SRB Regeneration Officer
Coventry City Council
01.1997 - 01.1998
Neighbourhood Nature Project Officer
Walsall City Challenge
01.1993 - 01.1997
Postgraduate Diploma - Environmental Forestry
University College of North Wales
01.1989 - 01.1990
BSc(Hons) - Chemistry
Sussex University
09.1986 - 07.1989
A-Levels - Chemistry, French, Maths and General Studies
Sale Grammar School
01.1984 - 01.1986
GCSEs - Maths, English, plus 6 other subjects
Sale Grammar School
09.1982 - 07.1984
Counselling Skills - undefined
Sutton Coldfield College of Further Education
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