Summary
Overview
Work history
Education
Skills
Hobbies
Timeline
Generic

Juliette Adjei-Ampofo

Grays,Essex

Summary

Thorough customer service professional with multitasking and time management abilities to handle demands of busy contact centre environment. Confident in independently resolving customer problems. Proactive service professional with substantial call centre experience. Built customer rapport through friendly, attentive interactions. Handled queries knowledgeably and promptly to meet performance targets. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Reliable [Job Title] with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Talented [Job Title] goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented [Job Title] with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Creative Personal Assistant offers best-in-class support. Travel arrangement expert focused on budget-conscious options and client satisfaction. Brings polished, professional telephone etiquette and advanced computer abilities. Highly capable Personal Assistant skilled at prioritizing tasks with ease. Bringing several years of experience supporting executives with high-stress and high-profile careers. Energetic, motivated [Job Title] who is highly organised and skilled at balancing needs of clients in both personal and professional capacities. Experienced Personal Assistant effective at minimising confusion and alleviating client concerns by effectively coordinating schedules, planning events, running errands and handling childcare and household tasks. Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in [Software] and correspondence management.

Overview

36
36
years of professional experience

Work history

Personal Assistant & Event Planning

Powerland Chapel International
South Woodford , Essex
04.2010 - Current
  • Collaborated with admin teams, human resources and finance department on special projects.
  • Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
  • Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
  • Managed events, booked venue and sent invitations to guests.
  • Oversaw incoming and outgoing mail to facilitate smooth delivery.
  • Copied, scanned and faxed documents to assigned recipients.
  • Drafted and submitted reports to manager.
  • Purchased office supplies to maintain consistent inventory.
  • Processed incoming and outgoing parcels and correspondence for staff.
  • Updated executive diaries with daily appointments, set reminders, and added key details.
  • Received requests for meetings and appointments, updated calendar and organised spaces and materials.
  • Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
  • Organised and maintained filing system for easy staff access.
  • Completed data entry projects, verified accuracy and assigned classifications to information.
  • Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
  • Accepted dictation from staff and created professional documents from provided information.
  • Operated multi-line phone systems, handling high volume of calls daily.
  • Scanned and uploaded documents into digital filing system.
  • Handled basic clerical needs to help staff focus on more pressing matters.
  • Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
  • Created engaging presentations, spreadsheets and reports.
  • Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
  • Prepared meeting rooms and event spaces to achieve successful client engagements.
  • Processed mail, email and phone enquiries, minimising correspondence backlogs.
  • Professionally greeted clients and delivered friendly, knowledgeable assistance.
  • Input new data and crafted correspondence with strong skills in number pad use and [Number] WPM typing.

Customer Service Advisor

Petplan
Isleworth, Middlesex
06.1998 - 05.2001
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Offered prompt solutions to maintain customer satisfaction.
  • Adhered strictly to policies and procedures for continued company compliance.

Till Operator

Marks&Spencer
Chiswick , London
05.1998 - 05.2001
  • Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
  • Maintained excellent client satisfaction by providing professional, courteous customer service.
  • Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.

Customer Service Assistant/ Till Operater

Tesco
Brentford, Middlesex
04.1990 - 04.1998
  • Used active listening and communication skills to improve tenant satisfaction and help reduce tenant turnover.
  • Executed promotional strategies to boost occupancy rates, resulting in revenue increase.
  • Updated enforcement methods to achieve significant reduction of repeat offences.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Ordered assigned tasks for execution and tracking purposes.
  • Identified service issues and contributed ideas to improve quality-of-service levels.
  • Liaised with clients to facilitate successful delivery of orders.
  • Observed organisational values and principles to provide excellent customer experiences.

Education

A-Levels -

Hounslow Borough College
Hounslow , Middlesex

Diploma of Higher Education - Counselling

Hounslow College
Hounslow, Middlesex
09.1999

GCSEs -

Aburi Girls Secondary School
Ghana, Africa
09.1983

Skills

  • Sorting and labeling
  • Filing and data archiving
  • Mail handling
  • Verbal and written communication
  • Administrative tasks
  • Administrative support
  • Schedule and calendar management
  • Verbal communication
  • Conference planning
  • Fast learning
  • Travel bookings
  • Problem resolution
  • Clean driving record
  • Excellent communication skills
  • Microsoft Excel
  • Fast typing speed
  • Diary management
  • Data entry
  • Training staff
  • Self-directed
  • Detailed minute-keeping

Hobbies

Cooking

Event Planning

Timeline

Personal Assistant & Event Planning

Powerland Chapel International
04.2010 - Current

Customer Service Advisor

Petplan
06.1998 - 05.2001

Till Operator

Marks&Spencer
05.1998 - 05.2001

Customer Service Assistant/ Till Operater

Tesco
04.1990 - 04.1998

A-Levels -

Hounslow Borough College

Diploma of Higher Education - Counselling

Hounslow College

GCSEs -

Aburi Girls Secondary School
Juliette Adjei-Ampofo