JULIET ANN VARGHESE
Glasgow
Summary
Highly accomplished Product Expert with a decade of experience as a diligent IT Business Analyst. Expertly adept at employing agile methodologies to enhance business data operations and streamline processes. Demonstrated success in driving strategic growth by combining technical expertise, customer-centric focus, and profound industry insights. Proficient in owning end-to-end product lifecycles and harnessing cross-functional collaboration to achieve outstanding results. Backed by a robust background in communication, business engagement, and service delivery. Skillful in driving support initiatives, seamlessly collaborating with development teams, and consistently elevating the overall user experience.
Overview
9
9
years of professional experience
Work History
Senior Business Analyst
AD Group
Glasgow , Scotland
2021.01 - Current
- Lead the analysis of existing business processes, identifying inefficiencies, and recommending improvements to enhance productivity and operational excellence.
- Present complex business analysis findings and recommendations in a clear and concise manner to senior management and stakeholders.
- Formulated and executed strategic objectives to enhance user experience through process and technology enhancements.
- Oversee financial analysis activities, including budgeting, forecasting, and ROI analysis for potential investments and projects.
- Analyzed client inquiries and user feedback to implement solutions that improve workflows and product experience.
- Identified function gaps and strategic improvement areas from a product platform and financial modelling perspective.
- Collaborated with clients to provide technical support, troubleshoot issues, and effective solutions.
- Collaborated with Product Managers, Developers, and Product Marketing teams' deployment.
- Contributed to product-specific, high-impact projects by working closely with key stakeholders.
- Engaged regularly with development teams to drive support and product initiatives.
Lead Product Analyst
DT Global
Dubai , United Arab Emirates
2019.09 - 2020.01
- Led complex client interactions, demonstrating knowledge of analytics and technical infrastructure
- Collaborated with functional and technical teams to design solutions suited to business environments
- Managed lifecycle IT projects planning and design to timely IT systems, software and hardware builds
- Set up user accounts and profiles to quickly onboard new clients and speed up operational capabilities
- Troubleshot network and systems faults and escalated issues to central resources for swift solutions
- Updated support tickets with current statuses, clearing issue backlogs to meet KPI targets
- Responded promptly to user requests to maintain and improve access and performance
- Designed robust IT systems to meet specific client business and technology needs
- Led IT security initiatives to maintain and improve systems and network safety
- Solved hardware and software issues through in-depth systems analysis.
- Conducted continuous evaluations to improve products and user experience.
- Defined and analysed metrics to measure product performance.
IT Business Analyst
TPConnects Technologies
2017.10 - 2019.09
- Kept IT resources functioning through regular testing for safe secure use by staff, contractors and clients
- Automated reporting varied software to improve understanding of technical strengths and weaknesses
- Collaborated with functional and technical teams to design solutions suited to business environments
- Cooperated with project partners to develop system analysis and new system design based on client
- Collected, tracked and evaluated current business and data to stay abreast with market trends
- Conducted evaluations to gauge performance and productivity of project teams
- Streamlined business processes to reduce operating costs.
Human Resources Specialist
Synthite
2014.06 - 2017.09
- Rolled out staff training programs, including managing all documentation, record keeping systems
- Worked collaboratively with accounts department on staff payroll, accurate deductions and bonuses
- Investigated grievances and disciplinary matters and led hearings with personnel and management
- Identified and solved complex strategy problems impacting management and business direction
- Provided expert legal advice on disciplinary and grievance issues to support management
- Screened, interviewed and hired candidates to facilitate smooth recruitment procedures
- Designed innovative and creative employee rewards program to improve staff retention
- Evaluated and resolved employee performance-based claims and harassment incidents
- Identified and coached talented staff through succession and career planning pathways
- Assisted in design and development of comprehensive HR department strategy
- Negotiated labor disputes effectively and efficiently with labor unions
- Maintained accurate HR filing and reporting using SAP.
Education
Master of Business Administration - Human Resources
Satyabhama University
2011
Bachelor of Computer Application - Information Technology
MG University
2009
Skills
- IT project management
- Business Analysis
- Qualitative product research
- Technical Troubleshooting
- Commitment to continuous learning
- Portfolio Analytics
- Business process mapping
- Business recovery and sustainability
- Strategic planning and review
- Forecasting and planning
- Product development
- Financial risk analysis
DIGITAL SKILLS
- ACMP
- SAP
- Tableau
- IRESS
- PowerPoint
- Prosci
- MicrosoftExcel
- JAVA
- SQL
- Miro
- FactSet
Accomplishments
- Aligned product roadmap with business strategy, resulting in a 10% increase in annual revenue.
- Leveraged client feedback to drive feature enhancements, leading to a 20% reduction in support tickets.
- Initiated a user-centric design approach, resulting in a 15% improvement in user experience metrics.
- Collaborated with stakeholders to define product requirements, ensuring a 95% on-time delivery rate.
- Coordinated with sales teams to create targeted marketing materials, contributing to a 30% growth in new client acquisitions.
- Handled the NDC certification level 3 for major airlines including British Airways, Royal Jordanian, Oman Air, Saudia and AVIANCA
- Collaborated with team of 7 people in the implementation of SAP positive time management system for an organization of 3000 plus employees
- Spearheaded the development and lifecycle management of the TPC Merchandising Platform as the Product Owner.
- Led a cross-functional team to successfully launch the Travezy Widget 2.0, driving a 30% increase in user engagement.
- Gathered customer feedback and insights to guide feature development, resulting in a 25% reduction in customer churn.
- Conducted competitive analysis and market research, integrating cutting-edge technologies to enhance functionality and maintain competitiveness.
- Implemented a user training program, decreasing customer support queries by 40% and boosting user satisfaction.
- Monitored KPIs and metrics to ensure alignment with business goals and effective user experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Business Analyst
AD Group
2021.01 - Current
Lead Product Analyst
DT Global
2019.09 - 2020.01
IT Business Analyst
TPConnects Technologies
2017.10 - 2019.09
Human Resources Specialist
Synthite
2014.06 - 2017.09
Master of Business Administration - Human Resources
Satyabhama University
Bachelor of Computer Application - Information Technology
MG University
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