Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Julieta Sequitala

London,London

Summary

Motivated Ops Supervisor with 7 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Highly effective in undertaking administrative and programme management projects. Motivated to achieve outstanding success through prompt communication and helpful approach.

Overview

25
25
years of professional experience

Work history

Transport operations supervisor

Fedex
London, London
12.2008 - Current
  • Evaluated team performance and highlighted opportunities to improve productivity and efficiency
  • Coordinated and managed allocation of drivers and vehicles to service network, guaranteeing efficient, accurate deliveries.
  • Established operational and administrative procedures and enforced controls.
  • Educated teams on best practices to uplift speed and accuracy.
  • Assisted with employee relations issues, addressing disciplinaries, grievances and absences.
  • Liaised with customers and other departments to plan timely transportation of goods.
  • Communicated with drivers to address accurate start times, load information and route issues.
  • Supported team by demonstrating respect and willingness to help.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Created and maintained displays and signs.
  • Processed invoices and payment runs with complete accuracy.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Directed daily operations to achieve maximum output and reduce costs.

Sales assistant

JJB Sports
London, London
01.2006 - 09.2008
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Inspected products for damages and expiry dates before processing refunds.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Boosted product sales by offering selection guidance to customers.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Maintained accurate records to track cash handling activities.
  • Processed returned or exchanged items and provided refunds to customers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Followed company procedures and guidelines for smooth retail operations.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.

Childminder

Private
London, London
03.2000 - 02.2006
  • Accompanied children to parks and play spaces, providing diligent supervision for maximised child safety.
  • Created and maintained welcoming, safe and tidy space to promote children's development.
  • Developed engaging, stimulating activity programmes, following parent guidelines to meet development goals.
  • Cared for children and completed associated household tasks with professionalism and efficiency.
  • Read stories and lead activities to help children build foundational learning skills.
  • Prepared healthy snacks and meals according to individual needs, promoting positive nutrition and wellbeing.
  • Maintained appropriate control of children through confident communication and positive encouragement.
  • Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
  • Washed dishes and performed light household tasks to keep home tidy and orderly.
  • Assisted in light housework and laundry to reduce parents' workload.
  • Communicated with parents regularly, providing comforting updates on child's happiness, safety and wellbeing.
  • Consistently maintained safe and hazard-free environment for optimum child safety and security.

Education

Introduction course - Sociology Psychology

UEL
Lon
2009

Skills

  • Legal compliance procedures
  • Routing
  • Excel proficiency
  • Driver allocation
  • Logical reasoning
  • Payroll administration
  • Multilingual
  • Problem-solving
  • Time management
  • Customer-focused
  • Communication skills
  • Leadership
  • Team building

Languages

English
Advanced
C1
Portuguese
Advanced
C1

Timeline

Transport operations supervisor

Fedex
12.2008 - Current

Sales assistant

JJB Sports
01.2006 - 09.2008

Childminder

Private
03.2000 - 02.2006

Introduction course - Sociology Psychology

UEL

Similar Profiles

Create profile
Julieta Sequitala