JULIETA ICA DAUBNER
Hounslow,Middlesex
Summary
I am an experienced and motivated person. I worked and qualified as an assistant manager in Romania for many years and now in the UK I want to find a job where I can show my qualities and develop as a person.
Overview
37
37
years of professional experience
Work history
Team Host
No.1 Lounges
Heatrow, UK
09.2022 - 11.2025
- Ensured guest satisfaction by providing excellent customer service.
- Followed hygiene and safety regulations to uphold high standards of health protection.
- Assisted guests with special dietary requests, ensuring their comfort and safety.
- Provided comprehensive menu knowledge for informed meal choices.
- Maintained cleanliness of dining area, enhancing the overall ambiance.
- Collaborated on promotional activities that increased restaurant visibility.
- Fostered customer loyalty through attentive service and personal acknowledgements.
- Handled table reservations for smoother dining experiences.
- Adapted quickly to changing work schedules, maintaining productivity during peak hours.
- Created a welcoming environment with friendly interactions and prompt service.
- Managed conflict resolution to maintain a positive atmosphere.
- Greeted and directed visitors, creating positive and welcoming first impression.
- Maintained clean and organised space to comply with hygiene and health regulations.
- Provided guests with menus and recommended specials.
- Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Completed customer orders with speed and accuracy.
Self Employed
Self Employed
Hounslow
12.2020 - 08.2022
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Completed deep cleaning tasks resulting in a germ-free environment.
- Maintained high hygiene standards for improved living conditions.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
- Achieved cleaning requirements within allotted timeframes.
Employed
Withers Farm
Ledbury, UK
07.2020 - 09.2020
- Planted, harvested and sorted vegetables for peak freshness.
- Harvested ripe crops for sale and storage.
- Followed orders to harvest crops at correct times using correct methods for maximum yield.
Sales specialist(Seller)
Tarda SRL
Baia Mare, Romania
03.2018 - 06.2020
- Offered personalised shopping advice to enhance customer experiences.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Assisted customers with product selection for optimal satisfaction.
- Utilised excellent communication skills to provide detailed product information.
- Conducted daily inventory checks to manage stock levels accurately.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Built strong relationships with regular customers for repeat business.
- Managed till operations smoothly, reducing waiting time for customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Updated product labelling and pricing to reflect discounts and offers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Quality operator
Optibelt LTD
Baia Mare, Romania
05.2017 - 03.2018
- Romanian company focused on quality control and manufacturing.
- Worked seamlessly within a team to meet critical deadlines for package dispatches.
- Applied labels to packaged goods, increasing accuracy during shipping process.
- Cleaned and tidied work areas to meet inspection requirements.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Manually picked and packed items with speed and accuracy.
Assistant manager and Agricultural products selle
Sessler IMPEX SRL
Baia Mare, Romania
11.2008 - 05.2017
- Romanian company involved in gardening and plant sales.
- Oversaw inventory management, ensuring optimal stock levels at all times.
- Monitored market trends to ensure competitive pricing of products and services.
- Optimised sales methods to best engage, acquire and retain customers.
- Fostered strong relationships with key clients for maximised business opportunities.
- Customized promotional strategies to meet needs of different clients, products and services.
- Developed and maintained detailed reports of purchases and pricing to aid in future planning.
- Processed incoming shipments, reducing backorders significantly.
- Enhanced warehouse efficiency with systematic organisation of stock.
- Streamlined order fulfilment for better customer satisfaction.
- Assisted in forecasting product demand, enhancing purchasing decisions.
- Coordinated annual physical inventory counts, guaranteeing data accuracy.
- Managed stock rotations to balance inventory of perishable products and minimise wastage.
- Filed accurate paperwork for up-to-date records.
- Compiled counts and prepared documentation for incoming and outgoing stock.
- Received, unpacked and sorted high-volume deliveries.
- Tracked inventory of spare parts regularly, ensured optimal stock levels at all times.
- Enhanced customer satisfaction by responding promptly to service calls and resolving technical glitches swiftly.
- Maintained daily maintenance logs, updating data with accuracy to inform management of operational needs.
- Maintained up-to-date industry knowledge through continuous professional development.
- Increased client satisfaction by providing specialised support and advice.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Applied maths abilities to calculate and check financial figures.
- Reached out to established clients to follow up after sales and offer new products and services.
- Promoted special products or discounts, driving sales upswing.
- Recommended suitable plant care products to customers, boosting additional sales.
- Introduced new products to customers, increased awareness and sales opportunities.
- Harnessed sales and communication skills to upsell customers agricultural products, boosting product sales by 82%.
Trade worker and assistant manager
SC Issima International LTD
Baia Mare, Romania
10.1993 - 10.2008
- Romanian company engaged in trade and customer service.
- Ensured timely invoice payments with diligent follow-ups.
- Efficiently managed payroll processing tasks, avoiding errors.
- Generated invoices based on established accounts receivable schedules and terms.
- Carried out activities in line with work schedule.
- Greeted each customer warmly, creating a friendly shopping environment.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Processed payments swiftly for improved customer experience.
- Completed opening and closing procedures each day.
- Resolved customer complaints and answered queries about store products.
- Reduced customer wait times through optimised checkout processes.
Trade worker
Progresul
Baia Mare, Romania
08.1988 - 09.1993
- Romanian company involved in trade and customer service.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Increased customer satisfaction by resolving issues.
- Worked during busy holiday periods maintaining high level of service.
- Demonstrated product knowledge to increase customer trust and satisfaction.
- Processed payments at the till correctly and efficiently.
- Created eye-catching window displays that increased footfall.
- Undertook end-of-day cashing up duties, ensured accurate financial records.
- Managed stock control to ensure product availability.
- Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
- Applied various sales techniques to steadily expand customer bases.
Education
ACCOUNTING AND FINANCE - DEPARTAMENT OF FINANCIAL ACCONTING
SUNDERLAND UNIVERSITY
London,Uk 02.2023 -
Retail Sales accounting - Accountancy
Spiru Haret
Baia Mare,Romania 09.2007 - 02.2008
HIGHSCHOOL-BACALAUREATE DIPLOMA - Industrie
Industrial
Cehu Silvaniei,Romania 09.1988 - 07.1991
TRADE WORKER-CUSTOMERS SERVICES DIPLOMA - Economy
Economics High School
Cluj Napoca,Romania 09.1987 - 07.1988
GARDENING TEHNICIAN DIPLOMA - Agricultura
College
Baia mare.Romania 09.2010 - 02.2011
Skills
- Attention to detail
- Numeracy and mathematics
- Team collaboration
- Learning agility
- Communication skills
- Order management
- Customer interaction
- Multilingual communication
- Organizational skills
Skills
- Calm demeanour
- Inventory monitoring
- Positive disposition
- Basic accounting
- Empathy deployment
- Stress resilience
Languages
4,B2,6,C2,3,B1
Languages
English
Romanian
Hungarian
Timeline
ACCOUNTING AND FINANCE - DEPARTAMENT OF FINANCIAL ACCONTING
SUNDERLAND UNIVERSITY
02.2023 -
Team Host
No.1 Lounges
09.2022 - 11.2025
Self Employed
Self Employed
12.2020 - 08.2022
Employed
Withers Farm
07.2020 - 09.2020
Sales specialist(Seller)
Tarda SRL
03.2018 - 06.2020
Quality operator
Optibelt LTD
05.2017 - 03.2018
GARDENING TEHNICIAN DIPLOMA - Agricultura
College
09.2010 - 02.2011
Assistant manager and Agricultural products selle
Sessler IMPEX SRL
11.2008 - 05.2017
Retail Sales accounting - Accountancy
Spiru Haret
09.2007 - 02.2008
Trade worker and assistant manager
SC Issima International LTD
10.1993 - 10.2008
HIGHSCHOOL-BACALAUREATE DIPLOMA - Industrie
Industrial
09.1988 - 07.1991
Trade worker
Progresul
08.1988 - 09.1993
TRADE WORKER-CUSTOMERS SERVICES DIPLOMA - Economy
Economics High School
09.1987 - 07.1988