Summary
Overview
Work History
Education
Skills
References:
Timeline
Generic
Juliet Vidal

Juliet Vidal

Cebu City,Philippines

Summary

Hard-working and dedicated professional, with a strong background in customer service and technical support. I am known for my exceptional problem-solving abilities and effective communication, as well as my adaptability in various situations, depending on business needs and the requirements to attain customer satisfaction.

Overview

13
13
years of professional experience

Work History

Customer Service Specialist

Continuum Philippines
Cebu City
09.2024 - 05.2025
  • Listen to customers' questions and concerns and provide answers or responses.
  • Provide information about products and services.
  • Take orders, calculate charges, and process billing or payments.
  • Review customer accounts and make changes, if necessary.
  • Handle returns or complaints.

Customer Service Associate

Wipro Philippines
Cebu City
04.2022 - 09.2024
  • Responding to customer inquiries via phone, email, and chat promptly.
  • Providing accurate information to customers regarding products and services.
  • Resolving customer complaints and issues in a professional and timely manner.
  • Keeping correct records of customer interactions and transactions.
  • Collaborating with colleagues to ensure that customer issues are resolved efficiently and effectively.

Cashier/ Sales Associate

YouPhone Cellshop and Accessories
Cebu City
03.2012 - 06.2017
  • Greeted customers with professionalism and promptness.
  • Balanced cash register drawer at beginning and end of each shift, reporting discrepancies.
  • Processed refunds, returns, and exchanges per company policies, ensuring customer satisfaction.
  • Maintained cleanliness and organization of checkout areas, restocking supplies as needed.
  • Provided informed recommendations on cellphones, plans, features, and accessories.
  • Actively listened to customer needs, suggesting suitable products or services that met requirements.

Education

Bachelor of Science - Tourism Management

Cebu Eastern College
Cebu City, Philippines
2022

Diploma of Higher Education -

Jimalalud National High School
Negros Oriental
2008

Skills

  • Customer Service
  • Effective Communication
  • Problem Solving
  • Conflict Resolution
  • Technical Support

References:

  • Joel Ypil

Team Leader / Continuum Global Solutions

Contact No. 09055018692

  • Martin Nemenzo

Team Leader /Wipro Philippines, Inc.

Contact No. 09561353834

  • Gremiel Redija

Team Leader/ Wipro Philippines, Inc.

Contact No. 09495761376

Timeline

Customer Service Specialist

Continuum Philippines
09.2024 - 05.2025

Customer Service Associate

Wipro Philippines
04.2022 - 09.2024

Cashier/ Sales Associate

YouPhone Cellshop and Accessories
03.2012 - 06.2017

Bachelor of Science - Tourism Management

Cebu Eastern College

Diploma of Higher Education -

Jimalalud National High School
Juliet Vidal