Juliet Townsend

Ensured adherence to regulatory requirements by implementing sound compliance programmes.

• Interpreted complex regulatory guidelines, simplifying them for use across all departments.
• Monitored changes in relevant legislation, ensuring timely updates to company policies as needed.
• Recommended improvements that enhanced overall organisational efficiency whilst maintaining full compliance with industry standards.
• Maintained accurate and detailed compliance records.
• Responded to compliance-related queries, keeping up to date with changes to regulations.

Oversaw training sessions for lettings staff enhancing team performance.

• Streamlined administrative processes, improving operational efficiency.
• Facilitated eviction proceedings when required, protecting landlord interests.
• Collaborated with legal team on lease agreements ensuring lawful practices.
• Developed strong relationships with local estate agents increasing business opportunities.
• Organised viewings for potential tenants, facilitating quick rentals.
• Liaised with landlords to maintain transparent communication lines.
• Enhanced client relationships by providing professional lettings advice.
• Maintained accurate records of all rental activities, ensuring transparency.
• Conducted routine inspections to maintain property standards.
• Managed tenant enquiries, resulting in efficient communication.
• Ensured timely rent collections, maintaining financial stability.
• Addressed tenant complaints, promoting a positive living environment.
• Negotiated tenancy renewals with tenants, assuring continuous occupancy.
• Optimised property marketing strategies for increased visibility.
• Sourced new properties for portfolio expansion.
• Processed all necessary paperwork to ensure legal compliance.
• Monitored property market trends to accurately anticipate and meet customer demand.
• Drafted leasing and sale agreements for tenant signing.
• Conducted intensive property market research to stay abreast of trends and developments.
• Inspected rental properties before and after tenancies, appropriately handling bond payments.
• Oversaw property maintenance, working with various tradesmen to complete repairs.
• Carried out reference and credit checks on new clients.
• Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
• Managed multiple rental properties with outstanding planning and organisation.
• Inspected properties between lettings to confirm required works ahead of new tenants moving in.
• Photographed properties to showcase rooms, features and outdoor spaces.
• Updated online platforms with new listings to build buyer interest.
• Marketed properties to buyers on waiting lists to increase viewings and offers.
• Managed and rented out rental properties.