JULIET OGUNTADE
Summary
Dedicated and result-oriented Customer Service Representative with over 5 years of hands-on experience providing high-quality support in health and information management sectors. Adept at managing client relationships, resolving complaints, and improving processes for efficient service delivery. Strong technical acumen with proficiency in digital tools such as Power BI, Microsoft Excel, spreadsheets, and electronic record systems. Passionate about delivering customer satisfaction through empathetic communication, effective problem-solving, and data-informed decision-making.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Customer service representative
SEMATOS Enterprise
wolverhampton, west Midlands
01.2025 - Current
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programes to enhance customer retention.
- Collaborated with sales team to maximize product visibility and sales.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Data protection breaches , ensuring data protection impact Assessment are completed in line with statutory requirement
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Participated in team meetings sharing best practices for improving service delivery.
- Enhanced communication channels through regular updates on company policies and promotions.
INFORMATION OFFICER AND CUSTOMER SERVICE
LAPACE SERVICE UK, LTD
Sheffield, Sheffield
01.2023 - 01.2025
- Conducted thorough research on industry trends to keep the organization updated.
- Facilitated communication between departments, ensuring seamless exchange of vital data.
- Through meticulous data gathering and analysis, improved strategic planning initiatives.
- Managed confidential information for enhanced organization security.
- Access to information request experience handling access to information requests, including FOI and subject Access.
- Organized and upgraded digital system to improve information access and retrieval
- Records management overseeing and provision of records following the policy and procedures.
Education
Master of Science - Health informatics
Swansea University
Swansea 01.2023 - 01.2024
Higher National Diploma - Health Information Management
School of Health Information Management
NIGERIA 09.2017 - 06.2020
Skills
- Data entry proficiency
- Data protection and Information Governance
- Data Analysis
- Leadership
- Efficient telephonic etiquette
- Strong written communication
- E-Commerce experience
- Team Building
- Customer education and onboarding
Certification
Health Records Officers Registration Board Of Nigeria
Languages
English
Fluent
Timeline
Customer service representative
SEMATOS Enterprise
01.2025 - Current
INFORMATION OFFICER AND CUSTOMER SERVICE
LAPACE SERVICE UK, LTD
01.2023 - 01.2025
Master of Science - Health informatics
Swansea University
01.2023 - 01.2024
Higher National Diploma - Health Information Management
School of Health Information Management
09.2017 - 06.2020
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