Juliet Morris
Brechfa,Carmarthenshire
Summary
A seasoned public policy expert with extensive knowledge in the non-profit sector, recognised for developing community-focused policies. Demonstrates exceptional networking abilities and versatile communication skills, facilitating effective collaboration across diverse stakeholders. Committed to advancing public policy development to drive meaningful societal change.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
Work history
Chief Executive Officer
Cyngor Ar Bopeth Ceredigion Citizens Advice
, Ceredigion
02.2022 - Current
- Developed sustainable partnerships, strengthening industry relationships.
- Sculpted company vision by leading strategic planning and setting business goals.
- Fostered organisational growth for establishing a strong market presence.
- Championed product innovation for competitive differentiation in the marketplace.
Advice Policy & Services Manager
Welsh Government
, Wales
08.2020 - 02.2022
- Social Welfare Advice and DWP Policy branch, Tackling Poverty and Supporting Families Division, Welsh GovernmentLeading on support for the operational delivery for the six Regional Advice Networks (RANs) and their Steering Groups
- To lead the policy support to the National Advice Network Wales (NAN) and its Chair given their lead role in progressing the Information and Advice Action Plan (IAAP). This will involve meeting, presenting and influencing senior officers from other organisations along with heading Task and Finish groups that are focused on particular IAAP recommendations
- Working with a communication and events resource to deliver a series of written resources to support connectivity within the information and advice sector. supporting the implementation of the Information and Advice Quality Framework, which will require the provision of ongoing support to information and advice providers to develop policies and procedures that meet agreed quality standards
- assisting in the Welsh Government’s response to the recommendations of the Commission on Justice in Wales, particularly those that concerns the development of a more collaborative and coordinated provision of advice services throughout Wales.
- To act as the key point of contact and engagement for the information and advice sector, ensuring the stakeholder contact list is developed and maintained, and that the sector is kept abreast of opportunities to shape and contribute to the communications and events planned. Support the Head of Social Welfare Advice and DWP Policy in terms of any research and evaluation or promoting efforts to improve the overall quality of information and advice in Wales and to achieve greater consistency and understanding in terms of measuring the need for access to information advice services.
- To support the Head of Social Welfare Advice and DWP Policy to identify opportunities for greater collaboration between providers from within all sectors, with the ultimate aim of improving the client’s experience and the quality and effectiveness of the advice provided. The post holder will have regular interaction with a range of stakeholders at a national, regional and local level.
- To work with Welsh Ministers; Welsh Government staff; the Chair of the National Advice Network and a range of stakeholders from amongst not-for-profit and private advice providers, funders of advice services and representatives from related services to support the development of a common and more strategic approach to the way advice services are planned and delivered in Wales.
- Support policy colleagues across Welsh Government where social welfare law information and advice impacts on their work.
Policy & Research Officer
Care & Repair Cymru
Cardiff
09.2017 - 09.2020
- Produced high-quality briefings to support policymakers' comprehension of complex issues and potential solutions.
- Delivered presentations on key findings for informed decision-making.
- Facilitated focus group discussions, eliciting diverse viewpoints for richer results.
- Participated in brainstorming sessions to refine hypotheses or adjust the direction of ongoing projects.
- Collaborated with multidisciplinary teams to ensure well-rounded research efforts.
- Drafted detailed reports, ensuring comprehensive understanding of policy impacts.
Tribunal Member
Adjudication Panel for Wales
, Wales
09.2002 - 12.2019
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Specialist Caseworker
Parkinson's UK
Home-based, Wales
07.2016 - 07.2017
Adviser
Swansea Neath Port Talbot Citizens Advice
Swansea
05.2015 - 06.2017
Policy Analyst
Local Government Information Unit
Home-based, UK
05.2010 - 12.2015
- Collaborated with stakeholders to promote transparency in decision-making processes.
- Provided critical feedback on draft policies contributing towards their finalisation.
- Proposed amendments to existing laws based on thorough research and evaluation.
- Analysed legislative bills, resulting in more informed policy decisions.
Wales Policy & Liaison Officer
Local Government Information Unit
, Wales
08.2000 - 05.2010
- Ensured compliance with organisational policies, maintained high standards of conduct.
- Built rapport quickly with new clients for positive first impressions.
- Dealt promptly with customer queries-ensured resolution satisfaction.
- Facilitated dialogue for better decision making.
Wales Policy & Campaigns Officer
National Association of Citizens Advice Bureaux
Cardiff
08.1998 - 09.2000
- Wrote detailed reports, aiding in case documentation.
- Improved team efficiency with regular training sessions.
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Performed thorough investigations into reported incidents, leading to accurate record-keeping.
Education
Postgraduate Diploma - Law
University of the West of England
Bristol 09.1989 - 06.1991
Postgraduate Diploma - Theatre Studies
University of Wales
Cardiff 09.1985 - 06.1986
Bachelor of Arts - Music and English
University of Birmingham
09.1982 - 06.1985
Skills
- Established networker
- Public policy expert
- Versatile communicator
- Public policy development
- Non-Profit sector knowledge
- Community-focussed policy practitioner
Accomplishments
Career highlights
Timeline
Chief Executive Officer
Cyngor Ar Bopeth Ceredigion Citizens Advice
02.2022 - Current
Advice Policy & Services Manager
Welsh Government
08.2020 - 02.2022
Policy & Research Officer
Care & Repair Cymru
09.2017 - 09.2020
Specialist Caseworker
Parkinson's UK
07.2016 - 07.2017
Adviser
Swansea Neath Port Talbot Citizens Advice
05.2015 - 06.2017
Policy Analyst
Local Government Information Unit
05.2010 - 12.2015
Tribunal Member
Adjudication Panel for Wales
09.2002 - 12.2019
Wales Policy & Liaison Officer
Local Government Information Unit
08.2000 - 05.2010
Wales Policy & Campaigns Officer
National Association of Citizens Advice Bureaux
08.1998 - 09.2000
Postgraduate Diploma - Law
University of the West of England
09.1989 - 06.1991
Postgraduate Diploma - Theatre Studies
University of Wales
09.1985 - 06.1986
Bachelor of Arts - Music and English
University of Birmingham
09.1982 - 06.1985