Juliet Lilley
Aberdeen
Summary
Experienced Receptionist at Onesubsea/Cameron Flo/Schlumberger, adept at providing administrative and cusTomer service support. Proficient in Microsoft Office Suite and various software programs. Committed To providing a high-level of service, accuracy, and efficiency while working in a fast-paced environment. Prior roles include Cashier at B&Q and Crew Member at Pizza Hut, enhancing customer satisfaction and transactional efficiency. Dependable worker with knowledge of customer service and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. to make a positive impact in any role.
Overview
2
2
years of professional experience
Work History
Receptionist
Onesubsea/Cameron Flo/Schlumberger
01.2024 - Current
- Provided typing, word processing, and clerical support and assisted with special projects.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Followed scheduling guidelines to maximize efficiency when booking meetings or external events.
- Signed for incoming deliveries and notified employees of packages.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Answered questions about organization and provided callers with address, directions, and other information.
- Sent out letters/packages for employees
- Developed spreadsheets to systematically monitor and analyze data
- Provided guidance to visitors as they registered and showing them introductory video(s) if necessary.
Cashier
B&Q
05.2023 - Current
- Operated tills
- Provided excellent customer service
- Conducted sales transactions
- Placed orders for delivery
- Ensured online orders were in correct location
- Assisted customers
Waitress
Moossh
11.2023 - 02.2024
- Greeted and escorted guests to tables, fostering warm welcome.
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Processed accurate cash and credit card transactions.
- Informed customers about daily specials, increasing sales of popular food items or dishes.
- Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment.
- Obtained food and drink orders using standard order pad or memorization.
- Checked on guests to verify satisfaction with each course.
- Answered telephones to take reservations or to-go orders.
Crew Member
Pizza Hut
04.2023 - 09.2023
- Prepared food
- Managed food/ingredient dates
- Updated food charts
- Took orders
- Cut and packaged orders
Team Member
CitiHouse
02.2022 - 04.2023
- Checked in guests
- Handled customer phone calls
- Assisted customers with luggage
- Verified customer IDs
- Maintained room cleanliness (vacuumed, changed bed sheets, restocked amenities)
- Cleaned bathrooms (wiped down mirrors, cleaned shower, toilet, and sink, replaced mats and towels)
- Gathered feedback from customers
Waitress Assistant
Ashvale
09.2022 - 03.2023
- Delivered food to customers
- Processed payments
- Cleared tables
Education
National 5 + Higher -
Aberdeen Grammar School
Aberdeen05.2023
Skills
- Proficient in credit and cash transactions
- Strong customer assistance skills
- Excellent verbal communication
- Experienced in serving food and waiting tables
- Customer care and complaint handling
- Patient and detail-oriented
- Schedule management
- Catering and hospitality experience
- Front of House operations
- Adherence to cleaning standards
- Administrative Support
- Spreadsheet tracking
- Mail handling
Hobbies
- Baking
- cooking
- DIY
- Gym
- Learning languages
- running
- socializing
- swimming
- football
- team sports
Timeline
Receptionist
Onesubsea/Cameron Flo/Schlumberger
01.2024 - Current
Waitress
Moossh
11.2023 - 02.2024
Cashier
B&Q
05.2023 - Current
Crew Member
Pizza Hut
04.2023 - 09.2023
Waitress Assistant
Ashvale
09.2022 - 03.2023
Team Member
CitiHouse
02.2022 - 04.2023
National 5 + Higher -
Aberdeen Grammar School
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