Juliet Evans
Ponteland,Northumberland
Summary
Energetic Site Manager with outstanding ability to build strong relationships with visitors and stakeholders.
Full understanding of workplace safety procedures and policies. Professional with strong background in client service, office management, and sales.
Proven ability to deliver effective training programs and lead teams with adaptability.
Expertise in Microsoft software, problem-solving, and communication, complemented by skills in team building and public relations. Experienced in social media marketing, inventory control, and upselling, focused on driving organizational success.
Overview
41
41
years of professional experience
2018
2018
years of post-secondary education
Work history
Site Manager
English Heritage
, Northumberland
2016.05 - 2025.04
- Directed all site operations, focusing on maintenance, safety, and visitor accessibility.
- Generated income through strategic budget management and diverse funding sources.
- Recruited and trained staff and volunteers to facilitate a welcoming environment.
- Ensured adherence to safety standards and regulatory compliance for all activities.
- Promoted site through multiple channels while addressing media inquiries effectively.
- Coordinated engaging events including tours, workshops, and exhibitions.
- Preserved historical value by implementing long-term conservation strategies.
- Led projects aimed at improving site conditions and enhancing visitor experience.
Asset Recovery Relationship Manager
Convergys
Newcastle
2013.03 - 2016.05
- Delivered exceptional account management for client portfolio, ensuring asset return.
- Coordinated cross-functional teams to guarantee seamless project execution.
- Established robust client relationships through outstanding customer service initiatives.
- Managed intricate client portfolios, fostering profitability and satisfaction.
- Proactively identified innovative approaches to enhance service quality.
- Maintained professionalism and confidence in all client interactions.
- Demonstrated strong organisational and time management capabilities.
- Fostered a culture of open communication within the team promoting collaboration.
Health Advisor
NHS Direct
Newcastle
2013.01 - 2013.03
- Temporary position
- Dealing with Client general and medical enquiries.
- Required excellent customer service and critical thinking skills, along with attention to detail and strong organisational skills.
- Ensured timely delivery of medical care with meticulous time management.
Sales Coordinator
Taylormade Timber Ltd
Durham
2012.04 - 2012.10
- Managed customer enquiries and processed orders through multiple communication channels.
- Ensured timely dispatch of deliveries by liaising closely with production team.
- Issued accurate delivery notes and invoices, verifying all details meticulously.
- Kept spreadsheets updated to reflect ongoing operational data.
- Engaged with accounts department for a range of support tasks.
Customer Retentions Advisor
BT
Newcastle
2012.01 - 2012.04
International Sales Coordinator
P.S.G. ltd
2008.06 - 2011.08
Optical Advisor
Dolland and Aitchison Opticians
2007.01 - 2008.06
Customer Service and Returns
Upgrade Options Ltd
2005.10 - 2006.10
Contact Centre Support Staff
Surrey Police
2004.04 - 2005.03
Account Handler
MMC Ltd
2003.09 - 2004.04
Customer Service Advisor
BT
1997.02 - 2000.08
Various Part time jobs
1991.05 - 1997.02
- During this time, I was at home with my son who was born in May 1991.
Trainee Accountant
Baker Tilly Accountants
1990.05 - 1991.03
Taxation Officer
HM Inland Revenue
1984.10 - 1990.05
Education
RSA 1 -
Bookkeeping
NVQ Level 2 - undefined
Maths and English
NVQ Level 2 - undefined
Optical Dispensing
2 ‘A' levels - Biology, Geography
Bay House Sixth Form
Gosport, HampshireDegree - Sociology, Psychology
University of Surrey
GuildfordBIIAB Personal license -
BIAB
Newcastle upon Tyne6 ‘O' Levels or equivalent - Math, English
Bay House Secondary School
Gosport, HampshireSkills
- Client service and support
- Office and sales management
- Team collaboration
- Flexibility and adaptability
- Training delivery
- Leadership experience
- Microsoft software proficiency
- Problem solving
- Communication skills
- Team building
- Inventory management
- Budgeting
Affiliations
- Girl Guiding and DoE leader. Keeps rescue chickens
- Long distance walker
Timeline
Site Manager
English Heritage
2016.05 - 2025.04
Asset Recovery Relationship Manager
Convergys
2013.03 - 2016.05
Health Advisor
NHS Direct
2013.01 - 2013.03
Sales Coordinator
Taylormade Timber Ltd
2012.04 - 2012.10
Customer Retentions Advisor
BT
2012.01 - 2012.04
International Sales Coordinator
P.S.G. ltd
2008.06 - 2011.08
Optical Advisor
Dolland and Aitchison Opticians
2007.01 - 2008.06
Customer Service and Returns
Upgrade Options Ltd
2005.10 - 2006.10
Contact Centre Support Staff
Surrey Police
2004.04 - 2005.03
Account Handler
MMC Ltd
2003.09 - 2004.04
Customer Service Advisor
BT
1997.02 - 2000.08
Various Part time jobs
1991.05 - 1997.02
Trainee Accountant
Baker Tilly Accountants
1990.05 - 1991.03
Taxation Officer
HM Inland Revenue
1984.10 - 1990.05
NVQ Level 2 - undefined
Maths and English
NVQ Level 2 - undefined
Optical Dispensing
RSA 1 -
Bookkeeping
2 ‘A' levels - Biology, Geography
Bay House Sixth Form
Degree - Sociology, Psychology
University of Surrey
BIIAB Personal license -
BIAB
6 ‘O' Levels or equivalent - Math, English
Bay House Secondary School