Juliet Evans
Bridport,England
Summary
- Experienced supervisor managing advice session - paid staff and volunteers - allocating tasks, advising clients, ensuring compliance with aims and principles of Citizens Advice. Monitoring and signing off case notes in accordance with QAA standards, training advisers, mentoring new trainees and supporting, identifying gaps in knowledge, training and support. Providing feedback and supervision. Excellent communication and listening skills.
- One day a week working from home, reliable and concientious.
Overview
17
17
years of professional experience
Work history
Session Supervisor and Reseach and Campaigns Lead
Bridport and District Citizens Advice
Bridport, Dorset
09.2022 - Current
- supervise advice session : ensuring advice session runs smoothly, delegating tasks to advisers, overseeing advice and allocating workload. Advising clients, checking advice for compliance with QAA (quality assurance) standards
- Assisting with training advisers : delivering training, supporting trainee advisers through to accreditation, mentoring and guidance, appraisal of experienced advisers - identifying training needs and directing to appropiate training provision/organising relevant training courses
- lead for research and campaigns : research, data gathering and report writing, lobbying MP's, working collaboratively with partner organisations on campaigns
- energy project outreach advice : presentations at community events re energy support, welfare benefits, grants etc to assist with cost of living pressures.
Legal assistant
Legal Dept, West Sussex County Council
Chichester, West Sussex
09.2007 - 11.2010
- Legal Assistant “in training” to qualify as solicitor.
Prosecuting for Trading Standards and Education Welfare, working in Magistrates Courts across West Sussex, managing own caseload - Clerk for School Appeals, running appeals : advising panel members on points of law, ensuring appeals ran to time, advising parents on process
- attending departmental meeting with clients
- attending training courses and feeding back to team
Education
LLB Law (hons) 2:2 - Law
Sussex University
Brighton, East Sussex 10/2003 - 07/2006
Skills
- delivering training
- supporting new trainees and mentoring
- appraisals, supporting training needs
Timeline
Session Supervisor and Reseach and Campaigns Lead
Bridport and District Citizens Advice
09.2022 - Current
Legal assistant
Legal Dept, West Sussex County Council
09.2007 - 11.2010
LLB Law (hons) 2:2 - Law
Sussex University
10/2003 - 07/2006
Similar Profiles
Yunah KangYunah Kang
Trainee Adviser at Dalkeith & District Citizens Advice BureauTrainee Adviser at Dalkeith & District Citizens Advice Bureau
Jason BandJason Band
Welfare Rights Caseworker at Lewes District Citizens AdviceWelfare Rights Caseworker at Lewes District Citizens Advice
Irina GrigoreIrina Grigore
Outreach coordinator at YORK & DISTRICT CITIZENS ADVICE BUREAUOutreach coordinator at YORK & DISTRICT CITIZENS ADVICE BUREAU
Rose MurphyRose Murphy
Server at Rosie’s RestaurantServer at Rosie’s Restaurant
Will BeavisWill Beavis
Production Assistant at Screen IrelandProduction Assistant at Screen Ireland