Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Availability
References
Timeline
Generic

Julie Sonia Snailham

Caerphilly

Summary

Friendly and approachable with natural ability to connect with customers and provide exceptional service. Demonstrated skills in communication and problem-solving, ensuring smooth and enjoyable shopping experiences. Ready to contribute to sales growth and customer satisfaction in sales assistant role.

Enthusiastic Retail Sales Associate with knack for building customer relationships and boosting sales. Excel at creating engaging shopping experiences, leading to increased customer satisfaction and loyalty. Consistently recognised for excellent product knowledge and ability to drive store performance.

Offering strong interpersonal skills and customer-focused approach. Knowledgeable about basic sales techniques, communication, and teamwork. Enthusiastic about learning and contributing to team environment. Ready to use and develop skills in customer service, sales, and problem-solving in Sales Assistant role.

Overview

36
36
years of professional experience
5
5
years of post-secondary education

Work history

Receptionist

Valley Vets
Caerphilly, Caerphilly County Borough
11.2021 - 05.2022
  • Handled appointment scheduling to ensure smooth daily operations.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Maintained an organised reception area for a professional business environment.
  • Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.

Receptionist at Vets

Ignasi Mir
Spain, Lloret de Mar
06.2010 - 11.2017
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Maintained an organised reception area for a professional business environment.
  • Maintained accurate logs of visitor entries for security purposes.
  • Upheld confidentiality with sensitive information handling procedures.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Delivered front of house duties with warm and professional manner.
  • Managed calendars, strategically scheduling appointments to maximise availability.

Sales Assistant

Carlos Pujol
Spain, Lloret de Mar
03.2005 - 03.2010
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Demonstrated products effectively leading to increased sales conversions.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Offered personalised shopping advice to enhance customer experiences.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Improved customer service by efficiently handling queries and complaints.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Built strong relationships with regular customers for repeat business.
  • Assisted customers with product selection for optimal satisfaction.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Utilised excellent communication skills to provide detailed product information.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Assisted customers in locating specific items to boost satisfaction.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Built lasting relationships with clients through customer service interactions.
  • Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
  • Maintained accurate records to track cash handling activities.
  • Tagged products quickly and accurately with price tags and stickers.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Carried out active selling from initial customer greeting.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Accepted card, cash and cheque payments in POS register system.

Holiday representative

ILG Travel
Spain, City of London
05.1986 - 11.1991
  • Ensured safe and enjoyable excursions for guest satisfaction.
  • Handled administrative tasks, streamlined daily operations.
  • Offered multilingual support, promoted cultural understanding amongst international guests.
  • Trained new team members for optimal performance in a demanding environment.
  • Conducted resort tours to familiarise guests with facilities.
  • Coordinated emergency response procedures, ensured guest safety at all times.
  • Provided informative orientation briefings to enhance guest knowledge of the area.
  • Enhanced guest satisfaction by providing excellent customer service.
  • Oversaw children's activities, created an engaging and safe environment for young guests.
  • Maintained high standards of cleanliness in communal areas, provided a comfortable environment for guests.
  • Improved company image with professional and friendly demeanour.
  • Handled customer queries efficiently, fostered a positive relationship between the company and clients.
  • Solved guest complaints for improved holiday experience.
  • Assisted guests with booking tickets, eliminated travel hassles.
  • Facilitated communication between guests and hotel staff for seamless service.
  • Reworked activity programme to include more family-friendly entertainment, boosting guest satisfaction scores by [Number]%.
  • Prioritised guest safety by verifying hotel safety standards and completing risk assessments.
  • Enabled smooth running of excursions, liaising with local facilities and transport providers to ensure schedule adherence.
  • Ensured guest confidence, holding welcome meetings to explain daily activity schedules.
  • Maximised guest enjoyment by encouraging socialising and involving new arrivals in activities.
  • Upsold guests to premium excursions, generating £[Number] in additional revenue.
  • Promoted offers, promotions and deals on social media channels to increase customer engagement.
  • Produced physical and online brochures showcasing tour package information.
  • Remained knowledgeable on popular attractions and experiences to provide additional travel advice.

Education

GCSEs -

Bedwas Comprehensive School
Caerphilly, Caerphilly County Borough
06.1977 - 07.1982

Skills

  • Time optimisation
  • Strong empathy
  • Price tagging
  • Point of sale operation
  • Sales target achievement
  • Point of sale expertise
  • Successful up-selling
  • Strategic selling techniques
  • Brand awareness promotion
  • Cash handling
  • Positive attitude
  • Customer retention
  • Complaint management
  • Customer Service
  • Confident communicator
  • Sales techniques
  • Upselling expertise
  • Outstanding customer service
  • Face-to-face selling
  • Outgoing and enthusiastic
  • Patience and empathy
  • Fashion and styling expertise
  • Store opening and closing duties
  • Energetic self-starter
  • Customer styling
  • Deal closing
  • Window display visual merchandising
  • Superb time management

Affiliations

  • Walking, Reading, Gardening and Current fashion trends

Languages

Spanish
Fluent

Availability

Available to work as and when required within the companies timescales.

Holidays currently booked as follows:-


3rd May 2025 - 10th May 2025

14th May 2025 Birthday

5th July 2025 - 12th July 2025

20th September 2025 - 27th September 2025



References

References available upon request.

Timeline

Receptionist

Valley Vets
11.2021 - 05.2022

Receptionist at Vets

Ignasi Mir
06.2010 - 11.2017

Sales Assistant

Carlos Pujol
03.2005 - 03.2010

Holiday representative

ILG Travel
05.1986 - 11.1991

GCSEs -

Bedwas Comprehensive School
06.1977 - 07.1982

Similar Profiles

Create profile
Julie Sonia Snailham