Julie Hingeley
St Asaph,Denbighshire
Summary
I am Independent travel agent with over 2.5 years of industry experience. Proven ability to build and maintain a loyal clientele through effective communication and personalised service. I pride myself in attention to detail, My experience of Air Travel during my time on the Airlines helps me with the flight booking procedures,
My Experience as a Hotel Receptionist gives me experience in booking systems and reservations.
My Experience in Hospitality and self employment gives me the experience needed in stressful situations , remaining calm and professional at all times.
Overview
39
39
years of professional experience
2
2
years of post-secondary education
Work history
Travel agent
Travel 1st Group (Home Based)
St Asaph, Denbighshire
01.2024 - Current
- Developed tailored travel itineraries based on clients' preferences and budgets.
- Researched and negotiated with suppliers to secure competitive rates and exclusive offers.
- Provided expert guidance on destinations ensuring clients were well-informed prior to trips.
- Coordinated travel arrangements including flights accommodations and activities for seamless experiences.
- Assisted clients with travel documentation requirements including visas and health regulations.
- Handled client inquiries and resolved issues promptly ensuring high levels of customer satisfaction.
- Built lasting relationships with clients, fostering loyalty and repeat business.
- Offered 24 and 7 support to travellers, alleviating stress during emergencies.
- Cultivated strong relationships with clients resulting in repeat business and referrals.
Accounts manager/Director
Caravan Traders (Husbands Business)
Kinmel Bay, Conwy
05.2013 - Current
- Processed invoices and payments efficiently, ensuring accuracy and timely reconciliation.
- Provided support in managing accounts payable and receivable, maintaining financial records meticulously.
- Assisted in preparing financial reports and statements, contributing to informed decision-making.
- Maintained communication with vendors and clients, fostering positive relationships and resolving discrepancies.
- Monitored expense reports and budgets, ensuring compliance with financial policies and procedures.
- Trained new staff on accounting software and procedures, promoting knowledge sharing and skill development.
- Conducted bank reconciliations regularly to maintain accurate records.
- Managed petty cash transactions, safeguarded company resources.
Travel agent
InteleTravel Home Based
St Asaph, Denbighsire
05.2023 - 01.2024
- Developed tailored travel itineraries based on client preferences and budget requirements.
- Researched and negotiated with suppliers to secure competitive rates for accommodation and transport.
Beauty salon owner
Self Employed
Flint, Fintshire
04.1999 - 12.2013
- Established and maintained strong relationships with clients to enhance customer loyalty.
- Developed and implemented marketing strategies to increase brand awareness and attract new clients.
- Oversaw daily operations of salon ensuring compliance with health and safety regulations.
- Trained and mentored staff to improve service quality and enhance team performance.
- Handled financial management including budgeting and expense tracking for salon profitability.
- Designed and executed promotional events to engage existing clients and draw in new clientele.
- Managed inventory and procurement of beauty products to ensure optimal stock levels.
- Implemented health and safety guidelines diligently, reducing risk of workplace incidents.
- Managed daily salon operations, ensuring smooth workflow.
- Maintained high standards of cleanliness within the salon, enhancing customer experience.
- Encouraged upselling techniques among stylists which resulted in increased sales revenue.
- Marketed salon services effectively, increasing brand visibility in the local community.
- Launched new beauty services in response to evolving market trends.
- Delivered personalised beauty treatments including facials, massages, and body wraps to enhance client satisfaction.
- Provided expert advice on skincare products and treatments, assisting clients in making informed choices.
- Trained and mentored junior therapists, sharing knowledge on techniques and best practices in beauty therapy.
- Utilised advanced beauty therapy tools and equipment to ensure optimal results during treatments.
Reception Shift Leader
Moat House International Hotel
Chester, Cheshire
08.1995 - 05.1998
- Supervised front desk operations to ensure efficient guest check-in and check-out processes.
- Managed scheduling and allocation of shifts for reception staff to maintain optimal coverage.
Cabin Crew
Air 20000
Manchester, Greater Manchester
04.1991 - 08.1995
- Delivered exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Ensured safety compliance by conducting pre-flight checks and adhering to emergency procedures.
- Assisted in cabin preparation by organising supplies and conducting cleanliness inspections.
- Demonstrated strong teamwork by collaborating effectively with colleagues to enhance flight operations.
Hotel Recptionist
Moat House International Hotel
Chester, Cheshire
04.1988 - 03.1991
- Greeted guests warmly upon arrival and provided information on hotel services.
- Managed reservation system to ensure accurate booking and room assignments.
- Assisted guests with check-in and check-out processes to enhance their experience.
- Responded to guest inquiries promptly and resolved any issues to ensure satisfaction.
Hotel Receptionsist
Blossoms Hotel
Chester, Cheshire
04.1986 - 04.1988
- Welcomed guests upon arrival, providing exceptional customer service and assistance.
- Assisted in managing reservations, ensuring accurate information was recorded and maintained.
- Responded to guest inquiries, offering local recommendations and addressing concerns promptly.
- Coordinated check-in and check-out processes, streamlining procedures for efficiency.
Education
ABTA Knowledge Zone Certificate - Travel
Intele Travel
07.2023 -
NVQ Level 2 - Beauty
Beauty Therapy Level 2
UK 05.1998 -
Cabin Crew Qualification -
Cabin Crew Training
ManchesterNVQ Level 3 - Hospitality
NVQ In Hotel Reception
09.1986 - 04.1988
Skills
- Travel consultation
- Travel industry trends awareness
- Hotel reservation
- CRM software usage
- Flight booking
- Accommodation arrangement
- Customer Service
- Social media marketing
- Company guidelines and procedures
- Travel agency accounting
- Administrative tasks
Websites
Timeline
Travel agent
Travel 1st Group (Home Based)
01.2024 - Current
ABTA Knowledge Zone Certificate - Travel
Intele Travel
07.2023 -
Travel agent
InteleTravel Home Based
05.2023 - 01.2024
Accounts manager/Director
Caravan Traders (Husbands Business)
05.2013 - Current
Beauty salon owner
Self Employed
04.1999 - 12.2013
NVQ Level 2 - Beauty
Beauty Therapy Level 2
05.1998 -
Reception Shift Leader
Moat House International Hotel
08.1995 - 05.1998
Cabin Crew
Air 20000
04.1991 - 08.1995
Hotel Recptionist
Moat House International Hotel
04.1988 - 03.1991
NVQ Level 3 - Hospitality
NVQ In Hotel Reception
09.1986 - 04.1988
Hotel Receptionsist
Blossoms Hotel
04.1986 - 04.1988
Cabin Crew Qualification -
Cabin Crew Training
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