Julie elaine Fear
Littlehampton,West Sussex
Summary
Skilled lady with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Team player offering 14+ years in customer service environments.
I have a passion for delivering exceptional customer service and really enjoy customer facing roles no matter how challenging.
After having my own businesses for over 15 years I am ready to share my skill set with another business and also have days off which has been a rarity. That being said I am not afraid of hard work and I give my all in everything I do.
I am currently a Customer Service Advisor for a medical company making sure clients receive their consignments in a professional and timely manner.
I work through the process of chasing prescriptions, then to care centre then i organise delivery with DPD.
I conclude with a check back to make sure the client is happy and received exactly what they needed and when they needed it.
All logged on a platform called dynamics and leaving notes through the process.
I am a happy, smiley person that loves work!
I look forward to meeting you
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work history
Customer service advisor
Fittleworth Medical
Littlehampton, West Sussex
03.2025 - Current
- Competent in all areas of platforms and multi screen administration, microsoft word, excel etc
- Motivated and self driven as a lone worker or team member.
- Clear and precise work ethic
- Good Flexible approach to work
- Punctual, smart, reliable
- First class organisation skills
- Attention to detail as a must.
- Complete and training given in a timely manner
- Log details correctly and accurately
- Calm under pressure
- Customer satisfaction guaranteed in the for-front of each day
- Resolves issues in a professional manner
Restaurant Owner
The Boathouse In The Marina
Littlehampton, West Sussex
04.2017 - 01.2024
- Coordinated cleaning activities and minimized disruption to restaurant operations.
- Organised deliveries to customers for online and to-go orders.
- Managed repair and maintenance activities to fix broken and faulty equipment.
- Executed payroll processes to disburse staff payments.
- Recruited staff to fill vacancies and accommodate growth.
- Managed payroll by tracking employee hours and entitlements.
- Tracked and sourced supplies to keep ingredients fresh and minimize waste.
- Reconciled all company accounts, including credit cards and expenses.
- Trained and equipped new staff with restaurant values and standards to keep guests happy.
- Utilized marketing opportunities and platforms to promote restaurant services and dishes.
- Checked end-of-day finances against orders processed to minimize losses.
- Developed and implemented strategies to reduce costs and boost profitability.
- Analysed industry trends and patterns to inform investment decisions and menu choices.
- Supervised restaurant operations and enforced food and safety standards.
- Addressed guest complaints to keep customers satisfied.
Swim Instructor
Nemos Swim School
Littlehampton, WSX
02.2007 - 03.2017
- Implemented and optimised new curriculum and day-to-day instruction to align educational strategies with industry best practices.
- Assessed student capabilities and grasp of materials, testing students on materials presented in workshops and classes.
- Created and implemented lesson plans and written and oral assessments.
- Provided safe, caring and fun learning environment for students and participants.
- Updated curriculum and course materials based on students' needs, goals and results.
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
- Explained concepts and theories, demonstrating techniques and assisting with experiments, research and hands-on projects.
- Motivated students and clients to continue with classes or programs.
- Registered new students, planned class time tables and maintained resources and learning tools for use of students.
Education
GCSEs -
Angmering comprehensive
Angmering 09.1980 - 04.1985
Skills
Guest feedback management
- Exceptional customer relations
- Guest dispute resolution
- Health and safety management
- Waste management
- Customer service training
- Performance improvement
- Natural leader
- Dynamic, friendly hostess
- Passion for customer satisfaction
- Hospitality business management
- Operations management
- Strong work ethic
- Marketing and advertising
- Employee management
Languages
English
Native
Hobbies
I love horse riding and own an Irish sport horse called Freddie
I love reading
References
References available upon request.
Timeline
Customer service advisor
Fittleworth Medical
03.2025 - Current
Restaurant Owner
The Boathouse In The Marina
04.2017 - 01.2024
Swim Instructor
Nemos Swim School
02.2007 - 03.2017
GCSEs -
Angmering comprehensive
09.1980 - 04.1985
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