Hi, I’m
Julie Wright
St. Austell,Cornwall
Summary
Experienced in financial reporting, budget forecasting, payroll operations, and financial management, with a strong emphasis on delivering exceptional customer service. Proven ability to handle customer interactions effectively, including telephone support and face-to-face engagements, ensuring satisfaction and fostering long-term relationships.
A reliable and results-oriented individual who excels in communication and negotiation, building trust and rapport with clients. Skilled at prioritizing and managing tasks to meet deadlines and achieve goals efficiently. Leads by example to inspire teams, delivering high-quality service with a positive, outgoing attitude and a strong "can-do" approach.
Overview
15
years of professional experience
Work history
Millbrook Waterside Cafe Millbrook , Cornwall
Owner
02.2012 - Current
Job overview
- Established a positive work environment by implementing comprehensive health and safety protocols.
- Boosted customer satisfaction with consistent quality control measures.
- Developed new business opportunities for increased market reach.
- Negotiated contracts with suppliers, reducing overall costs.
- Delivered high standards of service by training all staff members thoroughly.
- Ensured financial stability with careful budget management and forecasting.
- Managed daily operations, ensuring smooth running of the business.
- Provided exceptional customer service, resulting in repeat business.
- Delegated tasks effectively amongst staff members, promoting teamwork.
- Reviewed financial data and reports to formulate annual and quarterly budgets.
The Care Hub Millbrook Millbrook , Cornwall
Finance and operations manager
03.2010 - Current
Job overview
- Preparation of annual budgets with attention to detail and accuracy.
- Demonstrated excellent interpersonal skills whilst liaising with volunteers, funders, colleagues, and regulatory authorities alike for productive relationships.
- Streamlined financial reporting processes to improve accuracy and efficiency.
- Managed operational budget, ensuring cost effectiveness and optimal resource allocation.
- Reduced annual business expenditure through careful expense monitoring.
Skills
- Financial reporting
- Budget forecasting
- Payroll operations
- Financial management
- Excellent customer service
- Telephone customer service
- Customer service experience
Timeline
Owner
Millbrook Waterside Cafe
02.2012 - Current
Finance and operations manager
The Care Hub Millbrook
03.2010 - Current
Wilshorpe School
CSE
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