Julie Williams
York,North Yorkshire
Summary
Sales-driven professional with a strong focus on delivering exceptional customer care and service. Demonstrates adaptability and possesses exemplary verbal and written communication skills. Recognised for maintaining composure and making precise decisions under pressure. Proven persuasive negotiator with a commitment to fostering teamwork and collaboration.
Overview
38
38
years of professional experience
1
1
Certification
Work history
Procurement manager
J3pso Ltd
York, North Yorkshire
2018.11 - Current
- Enhanced supplier relationships by negotiating contracts and managing communications.
- Oversaw the creation of purchase orders, ensuring accuracy and compliance at all times.
- Controlled cost of goods and managed terms and business planning with supplier base for improved profitability.
- Maintained up-to-date knowledge of industry trends to inform strategic purchasing decisions.
- Assisted with the management of office administrative tasks using QuickBooks.
Supported accounting processes through accurate data entry and software utilisation.
Facilitated basic financial reporting and record-keeping activities.
Trade counter salesperson
Myers Group
Brighouse, West Yorkshire
2014.11 - 2018.11
- Improved customer relations by providing excellent service at trade counter.
- Processed customer orders, ensuring timely delivery and satisfaction.
- Achieved sales targets with focused customer engagement.
- Facilitated effective communication between team members to improve overall performance.
- Leading by example, supporting and mentoring new team members
- liaising with suppliers for quotes and negotiating competitive prices
- Helped maintain a clean and organised workspace for efficient functioning.
- Handled customer queries and complaints to achieve resolution and satisfaction.
- Supported colleagues during busy periods, fostering teamwork and efficiency.
- Utilised knowledge of products to suggest suitable purchases for customers' needs.
- Built rapport with new and existing customers to boost client retention.
- Accepted card, cash and cheque payments in POS register system.
Branch administrator
Myers Group
Brighouse, West Yorkshire
2010.11 - 2014.11
- Operate Epicor Bistrak ERP software to manage administrative tasks efficiently.
- Support data entry and record keeping using Epicor Bistrak ERP systems.
- Recorded deliveries with precision and assisted in reconciling purchase orders.
- Assist in maintaining accurate administrative processes within Epicor Bistrak ERP environment.
- Merchandising and promotional offer implementation
- Handled incoming calls and queries, improving customer satisfaction levels.
Builders merchants trade counter manager
Palladium Building Supplies
Kingsbridge, Devon
1997.10 - 2002.09
- Delivered exceptional customer service through extensive product knowledge and advice.
- Managed trade counter operations, resulting in streamlined customer service.
- Supported senior management with strategic planning initiatives.
- Maintained a clean and organised trade counter, enhancing the overall customer experience.
- Improved customer service by managing all queries and complaints effectively.
- Supervised staff training to improve performance levels.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
Trade counter salesperson
Palladium Building Supplies
Kingsbridge, Devon
1993.10 - 1997.10
- Utilised knowledge of products to suggest suitable purchases for customers' needs.
- Improved customer relations by providing excellent service at trade counter.
- Helped maintain a clean and organised workspace for efficient functioning.
- Achieved sales targets with focused customer engagement.
- Stock purchasing and management
- negotiated competitive trade prices across all customer bases
- stock merchandising
Service Work Controller
Erskine Pennine Business Machines
Cleckheaton, West Yorkshire
1988.09 - 1991.04
- Handled client calls, logging details and scheduling engineer call-outs within designated response times.
- Provided technical troubleshooting assistance and client support via telephone.
- Conducted follow-up calls to customers after service visits to ensure satisfaction and address any concerns.
Education
NVQ Level 3 - Customer Service
NVQ
BrighouseProduct commodity module certificate - Construction materials
BMF
PlymouthRSA Microsoft Office - Microsoft Office
RSA
CleckheatonGCSEs - GCSE
Whitcliffe Mount Grammar School
CleckheatonSkills
- Team player
- Excellent communication skills
- Ability to make calm precise decisions when under pressure
- Positive outlook
- flexibility and adaptability
- Excellent telephone manner
- Persuasive negotiator
- Exemplary verbal and written communicator
Affiliations
- Badminton, Choir Member, growing vegetables!
Certification
Hold a full driving license
References
References available upon request.
Timeline
Procurement manager
J3pso Ltd
2018.11 - Current
Trade counter salesperson
Myers Group
2014.11 - 2018.11
Branch administrator
Myers Group
2010.11 - 2014.11
Builders merchants trade counter manager
Palladium Building Supplies
1997.10 - 2002.09
Trade counter salesperson
Palladium Building Supplies
1993.10 - 1997.10
Service Work Controller
Erskine Pennine Business Machines
1988.09 - 1991.04
NVQ Level 3 - Customer Service
NVQ
Product commodity module certificate - Construction materials
BMF
RSA Microsoft Office - Microsoft Office
RSA
GCSEs - GCSE
Whitcliffe Mount Grammar School