Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Velez

Manchester,CT

Summary

  • Hardworking and passionate employee with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals.


  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


  • Detail-oriented team builder with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


  • Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.


  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience

Work History

Shift Leader/Management Trainee

Dunkin Donuts
05.2020 - 09.2023
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Assisted with onboarding of new employees by providing training and development resources.

Server

Sushi California
10.2023 - Current
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Cultivated warm relationships with regular customers.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.

Education

High School Diploma -

East Hampton High School
East Hampton
06.2022

Skills

  • Order Management
  • Team building
  • Adaptable and Flexible
  • Problem-Solving
  • Safe Food Handling
  • Guest Engagement
  • Strong Work Ethic
  • Cash Handling
  • Exceptional customer service
  • Organizational Skills
  • Team motivation
  • Policy and Procedure Enforcement

Timeline

Server

Sushi California
10.2023 - Current

Shift Leader/Management Trainee

Dunkin Donuts
05.2020 - 09.2023

High School Diploma -

East Hampton High School

Similar Profiles

CREATE PROFILE
Julie Velez