Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Julie Thornton

Carlisle,Cumbria

Summary

I am 57 years old and looking for a new challenge to see me out until retirement.

I am hard working, reliable and efficient. Effective at finding resolutions to problems. Focused on building good relationships with customers. Excellent service and communication skills. Good organisational and time management skills. Will go above and beyond to find the right resolution to any problem that may occur. Good team player but also good at working alone. Willing to upgrade my skills with new learning opportunities.

Overview

39
39
years of professional experience

Work history

Online shopper

Sainsburys
Carlisle, Cumbria
08.2020 - Current
  • Maximised customer satisfaction, suggesting suitable substitutes for dated or unavailable products.
  • Used hand-held computer device to select fresh groceries for 10+ online customers daily.
  • Trained 15 new hires in picking and packing techniques.
  • Ensured optimal food quality by maintaining food and groceries at proper temperature, in accordance with food and safety standards.
  • Employed strong product knowledge to ensure outstanding customer service, maintaining 100% customer satisfaction in post-purchase surveys.
  • Followed company standards and paid careful attention to customer requests.
  • Picked items for customer orders with focus on piece quality.
  • Worked quickly to pack orders and minimise product damage or shifting.

Online Driver

Sainsburys
Carlisle, Cumbria
09.2013 - 08.2020
  • Completed logs and reports for every trip, detailing fuel delivery times, mileage covered and amount of fuel consumed.
  • Delivered customer orders within target timeframes.
  • Offered flexible working patterns to meet peak business demands.
  • Planned routes and schedules to achieve consistent service availability.
  • Topped up oil and tyres to support vehicle safety and functionality.
  • Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
  • Handled customer complaints and kept customers satisfied through professional conduct.
  • Carried out vehicle checks and organised repairs to achieve timely resolution.
  • Interacted with customers pleasantly and professionally, delivering first-class care and service.
  • Maintained professional appearance and excellent hygiene levels to uphold company reputation.
  • Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
  • Used on-board navigation systems to plan journeys effectively, meeting estimated delivery times.
  • Retained excellent local area knowledge to plan optimal routes.
  • Covered weekend shifts to optimise service levels.
  • Avoided road congestion by taking alternative routes where possible.
  • Submitted reports regarding issues and concerns to manager.

Parcel Courier

Hermes Parcelnet
Wigton, Cumbria
03.2003 - 08.2013
  • Developed sense of most efficient routes to take for deliveries to avoid high traffic and construction areas.
  • Responded to and resolved delivery-related complaints and concerns.
  • Acquired signatures and completed delivery forms for age-restricted and tracked items for compliance with sign-off procedures.
  • Maintained delivery vehicle clean and in safe operating condition.
  • Used local road knowledge to achieve faster deliveries compared to previous averages.
  • Maintained log of all deliveries and related information for reference and confirmation.
  • Alerted customers about delays to pickup or delivery.
  • Operated delivery vehicles safely and in adherence with road safety regulations.
  • Manually loaded and unloaded heavy parcels, safely lifting heavy objects.
  • Recorded required delivery documentation to maintain high levels of service efficiency.
  • Provided special care in delivering fragile and hazardous products.
  • Located residential and commercial spaces quickly to meet delivery deadlines.
  • Utilised hand-held devices to capture, document and communicate proof of delivery.
  • Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
  • Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
  • Reported delivery goods and document errors to management, enabling prompt resolution.

Retail sales assistant

Co-op Food
Wigton, Cumbria
02.2000 - 01.2003
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Built lasting relationships with clients through customer service interactions.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Assisted customers in locating specific items to boost satisfaction.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Followed company procedures and guidelines for smooth retail operations.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
  • Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.

Office assistant

Edgar’s Steel Stockholders
Kirkbride, Cumbria
01.1989 - 02.1991
  • Oversaw daily office operations and equipment maintenance.
  • Processed invoices and payments using accounting software.
  • Maintained office files for reliable reference, including electronic and hard copies.
  • Sorted and distributed incoming mail to correct recipients throughout busy office environments.
  • Processed new clerical requests and followed up to ensure timely completion and complete satisfaction with results.
  • Handled basic invoicing and mail management for office staff.

Accounts assistant

Yates Circuit Foil
Silloth, Cumbria
09.1984 - 02.1988
  • Produced accurate general ledger entries with [Software].
  • Completed daily and monthly bank reconciliations and noted any discrepancies.
  • Helped with preparation of management accounts and end-month duties.
  • Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
  • Verified items billed against items received, following up with vendors to reconcile variances.
  • Reconciled all company accounts, including credit cards and expenses.
  • Navigated various accounting systems and followed different accounting techniques to meet company standards.
  • Verified figures with cross-checking of different accounts and documentation.
  • Monitored accounts payables and receivables to proactively spot and handle problems.
  • Met departmental training requirements to consistently improve standard of work.
  • Kept up-to-date general ledger, balancing out transactions.
  • Generated account statements outlining payments and balances.
  • Prepared balance sheets and trial accounting balances.
  • Identified and resolved administrative errors, recommending preventative action to improve data quality.
  • Calculated bills owed by customers, prepared invoices and distributed statements.

Education

GCE - English Language, Maths, History, German, French, Chemistry, Biology, Commerce and Typing

The Nelson Thomlinson School
Wigton
09/1978 - 06/1983

Skills

  • Customer complaint resolution
  • Excellent customer service skills
  • Product knowledge
  • Customer relations
  • Online ordering familiarity
  • Product substitution
  • Data entry
  • Inbound and outbound calling
  • Documentation and reporting
  • Complaint resolution
  • Professional telephone demeanor
  • Shipping procedures understanding
  • Order fulfillment

Languages

English
Fluent

Timeline

Online shopper

Sainsburys
08.2020 - Current

Online Driver

Sainsburys
09.2013 - 08.2020

Parcel Courier

Hermes Parcelnet
03.2003 - 08.2013

Retail sales assistant

Co-op Food
02.2000 - 01.2003

Office assistant

Edgar’s Steel Stockholders
01.1989 - 02.1991

Accounts assistant

Yates Circuit Foil
09.1984 - 02.1988

GCE - English Language, Maths, History, German, French, Chemistry, Biology, Commerce and Typing

The Nelson Thomlinson School
09/1978 - 06/1983

Similar Profiles

Create profile
Julie Thornton