- Keen interest in Interior Design
- Yoga
- ravelling sampling different cultures
Julie Storey
Cramlington,Northumberland
Summary
Customer-focused professional with diverse experience in client-facing roles. Strong interpersonal skills enhance team collaboration and drive business success. Capable of building relationships and identifying client needs. Quick learner with problem-solving abilities, committed to supporting individuals in challenging situations.
Overview
15
15
years of professional experience
Work History
Child Maintenance caseworker
DWP
Newcastle Upon Tyne, Tyne and Wear
03.2025 - Current
- Pursued professional development to enhance knowledge of best practices and legislative changes impacting client care.
- Established trust and rapport with clients, serving as a reliable point of contact for concerns and queries.
- Maintained accurate and confidential client records, adhering to data protection regulations and organisational policies.
- Managed high-volume calls to effectively resolve customer queries and enhance service quality.
- Listened to individual complaints with an open mind and asked detailed questions to understand issues.
- Managed all client inquiries through resolution to enhance customer satisfaction ratings.
- Updated customer information in the database, ensuring accuracy and reliability of records.
- Developed strong customer relationships through empathetic service and timely resolution of queries.
- Addressed customer issues and complaints to achieve satisfactory resolutions and strengthen client relationships.
Office Manager/HR Admin
BGRP Ltd t/a Bazaar group
Cramlington, Northumberland
06.2018 - 03.2025
- Streamlined office correspondence by managing emails, phone calls, and mail to enhance communication flow.
- Managed daily office operations, coordinated meetings, and scheduled appointments for seamless business functionality.
- Delegated and prioritised office administration tasks to ensure effective front-of-house operations.
- Managed office supplies inventory, restocked items and negotiated with suppliers for cost-effective procurement.
- Interviewed and hired staff based on job and team fit.
- Coordinated diaries, scheduled meetings, and arranged travel itineraries for senior management to optimise time management.
- Facilitated smooth running of office equipment, conducted routine maintenance checks, and liaised with technicians for repairs.
- Responded to employee enquiries regarding HR policies, procedures, and benefits with timely and accurate information.
- Wrote position descriptions and posted details on job boards.
- Supported managers with ad-hoc administration and queries.
- Coordinated employee wellness initiatives to foster a healthy workplace culture and improve staff engagement.
- Conducted exit interviews to gather insights for reducing future turnover and improving working conditions.
Front of House Receptionist
END.
Newcastle Upon Tyne, Tyne and Wear
01.2015 - 06.2018
- Maintained tidy, welcoming reception area to reinforce professional company image.
- Handled incoming telephone calls, accurately taking messages and relaying to personnel for timely communication.
- Greeted visitors, offered refreshments, and directed them to appropriate offices, enhancing visitor experience.
- Implemented safe working practices to ensure safety of building occupiers and visitors.
- Provided administrative support to various departments through document typing, data entry, and filing.
- Monitored, managed and reviewed front of house catering and cleaning contracts.
- Booked venues, arranged technical and catering service providers and created programmes for event activities.
- Managed on-site event operations, overseeing staff and resolving issues promptly, to maintain high service standards.
Receptionist
SMD Ltd
Newcastle Upon Tyne, Tyne and Wear
01.2012 - 12.2014
- Managed incoming telephone calls, ensuring accurate message delivery to personnel for efficient communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Performed daily administrative tasks to assist staff and streamline operations.
- Responded to enquiries from clients, vendors and members of the public.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
- Compiled daily reports on reception activities, summarising key occurrences and visitor numbers for management insights.
Store colleague/replenishment
Asda
Cramlington, Northumberland
01.2011 - 01.2012
- Managed stock levels on shop floor, restocking items to ensure product availability for customers.
- Maintained neat, clean, and organised shelves to enhance visual appeal and customer experience.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Processed payments by cash, cheque, or card to complete transactions.
- Resolved customer queries on returns and exchanges, ensuring a seamless process and customer satisfaction.
- Checked customer IDs to confirm eligibility for purchasing age-restricted items.
Education
GCSEs -
Cramlington high School
Cramlington01-1987
Skills
- Case management
- Administrative support
- Office administration
- Staff recruitment
- First aid and CPR
- Decision making
- Customer relations
- Event coordination
- Team collaboration
- Patience and composure
- Positive attitude
- Customer service
- Client engagement
- Call handling efficiency
- Patience under pressure
- Calm under pressure
Interests
Timeline
Child Maintenance caseworker
DWP
03.2025 - Current
Office Manager/HR Admin
BGRP Ltd t/a Bazaar group
06.2018 - 03.2025
Front of House Receptionist
END.
01.2015 - 06.2018
Receptionist
SMD Ltd
01.2012 - 12.2014
Store colleague/replenishment
Asda
01.2011 - 01.2012
GCSEs -
Cramlington high School