Julie Stevenson
Wigton,Cumbria
Summary
Dedicated professional specializing in customer service and relations, with strong problem-solving abilities and a focus on tactful resolution. Expertise in data entry, order processing, and complaint resolution, consistently meeting high service standards. Proven ability to mentor teams, enhancing overall performance and customer satisfaction. Proficient in Microsoft Outlook, Word, and Excel, with excellent telephone etiquette and a commitment to continuous improvement and staff training.
Overview
31
31
years of professional experience
Work history
Customer Services Teamleader
The ROMO Group
Sutton in Ashfield, Nottinghamshire
1994.05 - 2025.02
- Fostered supportive work environment through mentoring sessions, leading to increased employee retention rates.
- Facilitated productive team meetings with online manager to discuss targets and strategies for meeting them.
- Maintained high levels of service standards through regular reviews of quality control measures.
- Utilised the companies bespoke computer system effectively to manage customer queries efficiently and accurately.
- Monitored team's performance, providing constructive feedback for continuous improvement.
- Demonstrated superior conflict-resolution skills in managing difficult customers situations, maintaining professional composure at all times, via face to face, telephone or email.
- Coordinated staff rota, ensuring optimal coverage during peak times.
- Enhanced customer satisfaction with prompt issue resolution.
- Provided comprehensive product knowledge training to new employees, enhancing their confidence and performance for the relevant role.
- Responded to customer requests with friendly, knowledgeable service and support.
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Worked with new hires to educate on various customer service tasks, product specifications and company protocols.
- Met customer call guidelines for service levels and handle time, handling up to 1500 calls per day
- Advised customers on availability, pricing and location of products.
- Liaised between customers and internal departments to address and resolve customer service concerns.
Education
GCSEs -
Meden Comprehensive
Warsop, Nottinghamshire 09/1983 - 05/1988
Skills
- Customer Service
- Customer relations
- Data Entry
- Order processing
- Complaint resolution
- Staff education and training
- Adherence to high customer service standards
- Microsoft Outlook, Word and Excel
- Workforce mentoring
- Exceptional telephone etiquette
Affiliations
- Reading and watching movies
- Walking my dogs and friends and family's dogs
- Cooking
- Photography
Timeline
Customer Services Teamleader
The ROMO Group
1994.05 - 2025.02
GCSEs -
Meden Comprehensive
09/1983 - 05/1988