JULIE SNOWDON
Mansfield,Nottinghamshire
Summary
Results-driven innovative management professional with 34 years of experience in local authority operations, organisational development and team building within diverse services. Highly adept in planning, coordinating and executing successful operational strategies and both capital and revenue budgets..
Creative transparent leader who leads teams with integrity, resilience, clarity and motivates people to be the best version of themselves.
Track record of improving operational stability, change management, efficiency and profitability.
Strong collaborator with senior stakeholders, effectively prioritising activities, translating business requirements into solutions and achieving defined objectives.
Significant transferable skills with proven track record of diversification into new services areas, usually during periods of significant change or challenge, leading and transforming services that are fit for the 21st Century.
Overview
34
34
years of professional experience
28
28
years of post-secondary education
Work history
Interim Waste & Recycling Manager
Mansfield District Council
Mansfield, Nottinghamshire
03.2023 - Current
- To provide cover for the vacant Waste and Recycling Manager ensuring all aspects of the operational service are delivered.
- Day to day operational management of staff, fleet and customer experience to ensure the continuity of service delivery and that all legislative requirements were met.
- Transform service delivery and customer experience across Waste & Recycling, Street Cleansing, Parks & Open Spaces and Town Centre through the implementation of the Whitespace in-cab technology system.
- Monitor performance, produce performance reports, provide advice to Head of Neighbourhood Services and elected members on all aspects of the service.
- Plan collection routes, monitor driver's hours, respond / resolve customer complaints / request for service, ensure full compliance with all relevant legislation and liaise with operational supervisors on a daily basis.
- Provide professional and technical advice, produce reports and attend meetings with key stakeholders and elected members.
Town Centre & Street Cleansing Manager
Mansfield District Council
Mansfield, Nottinghamshire
05.2022 - Current
- Management of Town Centre operations, Street Cleansing and electricians service.
- Responsible for management of 4 supervisors, 1 team leader, 2 administration and 56 frontline staff.
- Daily operation of Street Cleansing, Mansfield market, car parks, public conveniences, Shop Mobility service, street lighting and seasonal decorations.
- Project lead for design and delivery of £1m accelerated Towns Fund to implement 4 Urban Greening Project.
- Work in collaboration with Severn Trent Water on their £76m sustainable flood resilience and green recovery programme across the district. Introduction of SuDS system into new Memorial Garden as part of the Urban Greening project, generating £144k in income to offset project costs.
- Winner of Water Industry Awards 2023 - Natural Capital Initiative of the Year award.
- Project lead for £500k Smart Parking installation.
- Project lead for implementation of family Changing Place to utilise current redundant facility and provide enhanced services to the community as well as encourage new customers and dwell time.
- Support, initiate and implement actions aligned to Safer Streets 2 and 4.
- Initiate and implement Off Street Parking Places Order in conjunction with Legal Services.
- Work in partnership with Mansfield BID to enhance and improve current offer.
- Planning, promoting and implementation of large scale and small scale events both internal and external.
- Premises and personal licence holder.
- Work collaboratively with key stakeholders and partners to solve complex issues, i.e. ASB, empty premises, increase footfall and offer.
- Produce and deliver detailed reports for Overview & Scrutiny Committee, Portfolio Holder meetings, community groups and elected members.
Town Centre Manager
Mansfield District Council
Mansfield, Nottinghamshire
05.2018 - 05.2022
- Responsible for strategic and operational management of markets, car parks, parking enforcement, public conveniences, Shop Mobility, events, street lighting and Christmas lighting.
- Management of 3 supervisors, 4 administrators, 1 promotions officer, 1 electrician and 22 front line staff.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Created and implemented best practice policies and processes to aid operational performance.
- Prioritised activities to deliver programmed work within scheduled time and budget.
- Prepared and presented reports, strategies and recommendations for consideration by senior management.
- Monitored and evaluated annual business plans in consultation with team members to meet set targets.
- Chaired strategic planning meetings, engaged stakeholders and managed internal and external relationships to support plan delivery.
Interim Crematorium & Cemeteries Manager
Mansfield District Council
Mansfield, Nottinghamshire
07.2020 - 04.2021
- Commenced modernisation of Crematorium and Cemetery systems.
- Led the service through a large proportion of the Covid19 pandemic.
- Implemented self-service music booking for services for Funeral Directors.
- Extended Web Casting service to second chapel to maximise options for bereaved families to participate in their loved ones funeral.
- Coordinated and monitored aspects of funeral services, facilitating successful outcomes.
- Exercised discretion, patience and understanding to safeguard distraught customers.
- Maintained good customer relationships by quickly resolving issues or complaints in a timely and professional manner.
- Worked with cemeteries to arrange opening, grave-digging and burial activities on client request.
- Created work schedules and adjusted staff shifts and rotas to match demand.
- Kept staff up-to-date on safety procedures and best practices through training during Covid19 pandemic.
- Carried process re-engineering of S46, Public Health funerals to rationalise service.
Interim Waste & Recycling Manager
Mansfield District Council
Mansfield , Nottinghamshire
03.2019 - 06.2020
- Managed Waste and Recycling, Street Cleansing and Town Centre operations throughout lock down 1 of the Covid19 pandemic. Ensured all services were delivered safely, provided daily visible leadership and support for the front line staff in the office and adapted and changed services accordingly in line with WISH guidance and government restrictions.
- Deployed 'Superhero' front line staff onto Waste & Recycling rounds to boost morale of the community.
- To provide cover for the Waste and Recycling Manager ensuring all aspects of the operational service were delivered.
- Day to day operational management of staff, fleet and customer experience to ensure the continuity of service delivery and that all legislative requirements were met.
- Monitor performance, produce performance reports, provide advice to Head of Neighbourhood Services and elected members on all aspects of the service.
- Lead role in implementation of glass recycling across the district.
- Plan collection routes, monitor driver's hours, respond / resolve customer complaints / request for service, ensure full compliance with all relevant legislation and liaise with operational supervisors on a daily basis.
Town Centre & Street Cleansing Manager
Mansfield District Council
Mansfield, Nottinghamshire
01.2015 - 05.2018
- Management of Town Centre operations and Street Cleansing.
- Responsible for management of 5 supervisors, 1 promotions officer and 58 frontline staff.
- Daily operation of Street Cleansing, Mansfield market, car parks, public conveniences and Shop Mobility service.
- Planning, promoting and implementation of large scale and small scale events both internal and external.
- Premises and personal licence holder.
- Generates creativity and imagination to solve complex problems and change management through effective communication and transparent leadership.
- Strong interpersonal skills to build and maintain high profile partnerships to drive change management.
- Vice Chair for the Town Team and Purple Flag committee.
- Active member of the authorities Aspiring Leaders Team.
- Key member of Partnership Plus, Neighbourhood Management Teams and Neighbourhood renewal.
- Collaborated with marketing team to promote programmes and services on social media and online resources.
Street Cleansing Manager
Mansfield District Council
Mansfield, Nottinghamshire
07.2012 - 01.2015
- An energetic and passionate Street Cleansing Manager with in-depth knowledge of all aspects of Street Cleansing and environmental legislation.
- Significant ability and experience to build and maintain a high profile customer focused service through the passion and determination to deliver a high quality service whilst reducing operating costs.
- Strategically scheduled and managed 42 frontline staff and 2 supervisors to maintain high-performing cleanliness standards.
- Worked in collaboration with Keep Britain Tidy, key stakeholders and partners and Nottinghamshire Street Scene Group.
- Designed, implemented and delivered the multi-award winning International Clean Up Mansfield Day. Empowering and enabling communities to improve their localities not only in our district but in Mansfield's in Australia and United States of America.
- Analysed financial data to track and achieve budget targets.
- Provided professional expert advice to Corporate Leadership Team and elected members.
Interim Street Cleansing Manager
Mansfield District Council
Mansfield, Nottinghamshire
01.2010 - 07.2012
- Operational management of Street Cleansing, ensuring service delivery maintained at the highest level.
- Planned and managed resources and budget to support and deliver objectives.
- Worked in partnership with Keep Britain Tidy to deliver campaigns to the public to increase social awareness of environmental crime.
- Maintained accurate records in relation to service delivery and staff.
- Produced performance reports / advice to Head of Operations and elected members.
- Up-skilled staff through targeted training opportunities, enhancing team capabilities.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Management of Health & Safety inc. training, Risk Assessments and Safe Systems of Work.
Interim Waste & Recycling Manager
Mansfield District Council
Mansfield, Nottinghamshire
09.2009 - 04.2010
- To provide cover for the Waste and Recycling Manager ensuring all aspects of the operational service were delivered.
- Day to day operational management of staff, fleet and customer experience to ensure the continuity of service delivery and that all legislative requirements were met.
- Monitor performance, produce performance reports, provide advice to Head of Operations and elected members on all aspects of the service.
- Represent the authority at the Nottinghamshire Joint Waste Officers Board meetings
- Plan collection routes, monitor driver's hours, respond / resolve customer complaints / request for service, ensure full compliance with all relevant legislation and liaise with operational supervisors on a daily basis.
Recycling & Waste Minimisation Officer
Mansfield District Council
Mansfield, Nottinghamshire
07.2006 - 01.2010
- A forward thinking officer responsible for writing and maintaining the Waste and Recycling Minimisation Strategy.
- Influencing, driving and delivering key strategic partnership targets through the Nottinghamshire Waste Partnership.
- Develop and implement waste minimisation / recycling projects across the district to reduce waste to landfill and increase recycling rates.
- Analyse performance data and work in partnership with other local authorities, key stakeholders and partners.
- Complete Waste Data Flow returns to DEFRA in an accurate and timely manner.
- Produce performance reports and advise elected members on the feasibility of recycling schemes, including cost / performance analysis.
- Implement, monitor and promote bring sites across the district and process all claims for Recycling Credits.
Waste & Recycling Development Officer
Mansfield District Council
Mansfield, Nottinghamshire
10.2003 - 07.2006
- Promote Local Environmental Quality awareness to schools, businesses, internal departments, external partners and the local community.
- Designed, developed and delivered community initiatives such as The G.R.I.M.E Project (Greater Respect in Mansfield's Environment) to encourage pride and respect in communities to improve levels of cleanliness across the district.
- Produced the authorities Litter Strategy, maintained the website and delivered schools education.
- Managed the Keep Britain Tidy network for the authority, including promoting their national campaigns and working in collaboration with them to deliver on their national strategies and campaigns.
- Responsible for planning, carrying out and analysing the BV199 / NI195 surveys and Fly Capture data gathering / returns to DEFRA to ensure full compliance with the statutory obligations.
- Produced reports for directors and cabinet / committees highlighting good practice and areas for improvement.
- Supported Neighbourhood Management Teams and Area Assemblies, completing funding bids and managing contracts to design out crime i.e. ASB.
- Identified and implemented improvements through service delivery, education, targeted enforcement through partnership working with Community Safety resulting in an improved BV199 score from 58% of areas below the acceptable cleanliness level in 2004 to only 19% in March 2006.
Street Cleansing Supervisor
Mansfield District Council
Mansfield, Nottinghamshire
10.1998 - 07.2003
- Managed a workforce of 42 frontline staff, including all aspects of staff management.
- Responsible for all aspects of Health and Safety, including Risk Assessments and Safe Systems of Work
- Responsible for the planning of effective and efficient routes to maximise output and reduce costs, whilst achieving the highest level of local environmental quality and customer satisfaction.
- Identified and implemented service improvements and cost savings to the value of £200,000, through route optimisation, rationalising vehicle fleet, alternative tipping reducing travelling time and tip damage and reducing staffing numbers through natural wastage.
- Managed staff rotas, planning workloads effectively and strategically.
- Offered instruction, coaching and motivation for enhanced team morale.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
Sergeant - Company Clerk
Adjutant General Corps
Mansfield, Nottinghamshire
04.1988 - 02.1999
- Member of the Territorial Army for 11 years and during that time I was attached to the 3rd Battalion, Worcestershire & Sherwood Foresters Regiment.
- Company Clerk responsible for the running of the Company office, managing 3 clerks, ensuring all records were kept up to date, updating all IT systems, processing new recruits and providing security cover for the building.
- In addition to this I had to fulfill all the duties of an infantry soldier including weapons handling, infantry skills, physical fitness, first aid, driving, cooking, military law, combat skills, qualified instructor and radio operator.
- Progression through the ranks to Sergeant and became in command of the battalion's Orderly Room and managed all 12 clerks including all staff management, work allocation, performance management and providing direct support to the Adjutant to ensure all demands were met to a high standard, in a timely and professional manner,
- Inspected staff uniforms and equipment and initiated disciplinary action for breaches or non-compliance.
- Safely and securely handled intelligence to minimise unnecessary disclosure.
Client Services Inspector
Mansfield District Council
Mansfield, Nottinghamshire
05.1993 - 10.1998
- Manage the Waste and Recycling, Street Cleansing and Building Cleaning contracts to ensure monitor contract compliance and delivery of high quality services to the public.
- Measured outputs against the specification, planned projects and produced project plans, negotiated with contractors in relation to day works, supervised work, responded to complaints and issue default notices where applicable to the contractor.
- Provided support in the production of new contract specifications relating to building cleaning and street cleansing.
- Managed significant cleaning project and contractors during major refurbishment of the Palace Theatre, Mansfield.
- Liaised between customers and internal departments to address and resolve customer service concerns.
Complaints Clerk
Mansfield District Council
Mansfield, Nottinghamshire
10.1989 - 05.1993
- Processed a constant flow of customer calls, addressed and resolved customer enquiries, processed requests for service and dealt with complaints in relation to Waste, Street Cleansing, Highways, Street Lighting and Drainage queries.
- Liaised with other departments to address customer issues in a timely manner to reduce complaints and avoidable contact.
- Recorded information onto a customer service management system to ensure that requests were dealt with efficiently and effectively.
- Provided excellent customer service.
- Provided full administration support to the Assistant Director for Technical Services and all operational managers.
- Monitored and purchased office supplies to maintain consistent inventory.
Education
Strategic Management in Modern Local Government
KBA
City of London 01.2022 - 12.2022
Management - Managing Safely - Health & Safety
IOSH
05.2006 - 05.2006
Level 4 - Hazardous Waste Transfer -
WAMITAB
01.2013 - 01.2023
BTEC Level 5 Professional Development Diploma - Management Studies
Doncaster College
Doncaster 10.2005 - 06.2006
ILM Level 3 - First Line Management
ILM
Mansfield, Nottinghamshire 09.2005 - 05.2006
RSA Secretarial Diploma -
Vision West Nottinghamshire College
Mansfield, Nottinghamshire 09.1985 - 05.2006
GCSE - Mathematics
Sutton Community Academy
Sutton-in-Ashfield 09.1994 - 05.1995
Educational Qualifications -
Joseph Whitaker Comprehensive School
Rainworth, Nottinghamshire 09/1980 - 05/1985
Skills
- Critical Thinking
- Multitasking Abilities
- Flexible, Driven and Adaptable
- Operations and strategic management
- Urban renewal understanding
- Environmental management
- Strategic planning
- Honest and Loyal
- Transparent Leader
- Creative
- Motivator
Interests
I enjoy travelling, reading, spending quality time with my family, walking our beloved dog Molly and exploring new places on our motorbikes.
I also enjoy watching a variety of sport. I am a dedicated fan of MotoGP and in particular Valentino Rossi and his team, who inspires and motivates me to continue to strive for excellence regardless of opportunity or age. I am a passionate football fan and have supported Nottingham Forest since I was a young child. Given their difficulties in recent years I think this goes some way to demonstrate my sense of commitment and resilience even in adversity!
I always like to push myself even in my leisure time, hence my service in British Army as part of the Territorial Army for 11 years and 2 years spent as a Safety Marshall at Donnington Park.
Additional Information
- Winner of Keep Britain Tidy - Best Management of Local Environmental Quality Award - 2005.
- Executive Mayors Special Commendation Award for Outstanding Achievement - 2005.
- Winner of Keep Britain Tidy - Love Where you Live Award - 2013
- Winner of Nottingham Post Environmental Awards - Best Environmental Project - 2015
- East Midlands in Bloom - Judges special commendation - 2016
- Winner of Water Industry Awards - Natural Capital Inistiative of the Year - 2023
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