Summary
Overview
Work History
Education
Skills
Timeline
Julie Shaw

Julie Shaw

Blackburn,Lancashire

Summary

Customer-focused professional with track record of success in responding to customers' needs in accordance with procedures. Proficient in problem solving, communication and active listening.

Able to enhance customer journey by quickly building rapport.

Overview

20
20
years of professional experience

Work History

Production Operative

Philips
Blackburn, Lancashire
  • Ensured full compliance with health and safety regulations, including appropriate use and disposal of hazardous substances.
  • Independently operated production line equipment.
  • Understood assembly instructions for range of products.
  • Accurately labelled and packaged items.
  • Operated various machinery to produce and store products.
  • Collaborated effectively with production teams to maintain excellent productivity and performance standards.

Cleaner

Majestic Cleaning Services
Blackburn, Lancashire
11.2022 - Current
  • Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.


  • Worked quickly to complete cleaning within allotted time frames.


  • Followed health and safety guidelines to properly dispose of waste and toxic materials.


  • Communicated well with team across multiple locations.


  • Monitored cleaning supplies and ordered more when necessary.

Small business owner - dry cleaners

The Iron Inn
Blackburn, Lancashire
01.2017 - 11.2022
  • Managed day-to-day operations.
  • Oversaw budget management to keep to financial targets.
  • Supervised and trained 2 employees with full employee retention.
  • Maintained consistent quality of service.
  • Prepared laundered items for customer collection or delivery.
  • Adhered to COSHH requirements at all times.
  • Worked to schedule to complete laundry tasks within set time frames.

Customer Service Agent

Boohoo.Com
Burnley, Lancashire
09.2016 - 01.2017
  • Delivered consistently excellent customer service to guarantee positive company experiences.


  • Acted as first point of contact for customer issues and queries via live chat, telephone and email whilst maintaining a friendly and knowledgeable approach.


  • Addressed and resolved customer complaints in line with company guidelines and within target time frames and escalated using proper channels when necessary.


  • Adhered strictly to policies and procedures for continued company compliance.


Customer Service Representative

British Telecom
Accrington, Lancashire
10.2014 - 05.2016
  • Delivered consistently excellent customer service to guarantee positive company experiences.
  • Acted as first point of contact for customer issues and queries via telephone and email whilst maintaining a friendly and knowledgeable approach.
  • Addressed and resolved customer complaints in line with company guidelines and within target time frames and escalated using proper channels when necessary.
  • Adhered strictly to policies and procedures for continued company compliance.

Viewing representative

Duckworths Estate Agent
Accrington, Lancashire
09.2013 - 10.2014
  • Arrange and attend viewings
  • Greeting buyers & vendors
  • Registering customers
  • General Administration duties
  • Applied exceptional customer service skills to engage prospective buyers.

Dry Cleaning Worker

The Iron Inn
Blackburn, Lancashire
01.2004 - 01.2013
  • Safely stored laundry to avoid misplacement.


  • Processed orders and noted special requests.


  • Dried, pressed and folded clean items with careful attention to detail.


  • Prepared laundered items for customer collection or delivery.


  • Visually inspected quality of laundered products, taking further action as necessary.


  • Adhered to COSHH requirements at all times.

Education

GCSEs -

Our Lady's Saint Johns, Blackbubrn

Skills

  • Confident communicator
  • Time Management
  • Active Listener
  • Problem Solver
  • Motivated
  • Dedicated
  • Collaborative


Timeline

Cleaner - Majestic Cleaning Services
11.2022 - Current
Small business owner - dry cleaners - The Iron Inn
01.2017 - 11.2022
Customer Service Agent - Boohoo.Com
09.2016 - 01.2017
Customer Service Representative - British Telecom
10.2014 - 05.2016
Viewing representative - Duckworths Estate Agent
09.2013 - 10.2014
Dry Cleaning Worker - The Iron Inn
01.2004 - 01.2013
Production Operative - Philips
Our Lady's Saint Johns - GCSEs,

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Julie Shaw