Julie Price
Dudley,United Kingdom
Summary
Detail-oriented professional with expertise in time management, organisational skills, and data entry. Proven ability to enhance customer service through effective communication skills and sales techniques. Skilled in phone etiquette and email administration, ensuring efficient delivery timeframe estimation. Committed to leveraging these competencies to drive operational excellence and customer satisfaction.
Experienced Adviser with knack for problem-solving and delivering client-focused solutions. Helped clients achieve significant financial improvements through tailored advice and strategic planning. Known for building strong relationships and driving positive outcomes in challenging environments.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work history
Customer Retentions Advisor
Giomani Designs LTD
Tipton, UK
01.2016 - 07.2025
- Customer Retention & Order Management: Successfully retain large customer orders by providing tailored solutions and prompt issue resolution to ensure high customer satisfaction and repeat business.
- Problem Solving: Handle a wide range of customer queries and operational challenges with a proactive and solution-oriented approach.
- Customer Complaint Resolution: Manage escalated issues and customer complaints, including arranging managerial call-backs where necessary to ensure timely and satisfactory resolutions.
- Trustpilot Account Management: Oversee the company's Trustpilot account by actively responding to customer reviews, reaching out to dissatisfied customers, resolving their concerns, and facilitating the removal or updating of negative feedback.
- Priority Order Coordination: Oversee and expedite priority customer orders, ensuring timely dispatch and delivery through effective communication with internal teams.
- Supplier & Manufacturer Liaison: Act as the primary contact with suppliers and manufacturers to address quality control (QC) issues, ensuring product standards are maintained and any recurring problems are resolved promptly.
- Developed and maintained strong relationships with clients to enhance loyalty and satisfaction.
- Implemented feedback mechanisms to gather insights on customer experiences and preferences.
- Trained new staff on retention strategies and effective communication techniques.
Cleaner supervises
Mite Cleaning Services
West Bromwich, UK
04.2012 - 11.2015
- Team Supervision: Led a team of four cleaners, ensuring high standards of cleanliness were consistently maintained throughout the cinema premises.
- Stakeholder Communication: Regularly liaised with the Area Manager to receive and implement constructive feedback aimed at improving team performance and efficiency.
- Health & Safety Compliance: Ensured all team members strictly adhered to PPE guidelines and COSHH (Control of Substances Hazardous to Health) regulations.
- Inventory & Procurement: Managed monthly ordering of cleaning supplies and products, ensuring sufficient stock levels were maintained.
- Stock Control: Conducted regular stock takes to monitor usage and reduce waste or shortages.
- Risk Assessments: Carried out risk assessments to identify and mitigate potential hazards, contributing to a safer working environment.
Carer assistant
Belvidere Care Home
Dudley, Dudley
02.2005 - 09.2006
- Assisted individuals with daily activities to enhance their quality of life.
- Supported implementation of personalised care plans to meet specific needs.
- Communicated effectively with healthcare teams to provide comprehensive care.
- Monitored and documented changes in clients' health and behaviour consistently.
- Ensured cleanliness and safety of living environments for all clients.
- Provided emotional support to clients and their families during challenging times.
- Demonstrated empathy towards patients; fostering trustful relationships.
Education
GCSE -
Alexandra high school
Tipton, Sandwell 09.1997 - 07.2000
Skills
- Time management
- Organisational skills
- Data entry
- Customer service
- Communication skills
- Sales
- Phone etiquette
- Email administration
- Delivery timeframe estimation
Custom
GCSE or equivalent
Personal Information
- Total Experience: 10
- Industry: Customer Service
Affiliations
- Gardening, keen interest in Lillie's.
- Drama Class
Timeline
Customer Retentions Advisor
Giomani Designs LTD
01.2016 - 07.2025
Cleaner supervises
Mite Cleaning Services
04.2012 - 11.2015
Carer assistant
Belvidere Care Home
02.2005 - 09.2006
GCSE -
Alexandra high school
09.1997 - 07.2000