Julie Pinnell

• Delivered exceptional service by addressing customer queries promptly.
• Maintained positive relationships through effective communication.
• Raised company reputation with high-quality customer care.
• Received and resolved customer complaints escalated by staff.

Ascertaining and meeting customers needs. Providing excellent standards of customer service. Maximising profits and controlling costs. Recruitment and training of staff.

I had a very successful career with Going Places. I took one store from 28th to to 4th place in the Home Counties region. My next store I took to 1st place winning the top store award. This was achieved by beating targets and prior year sales in a declining market. This success was due to delivering excellent customer service at all times. Leading by example, team work and staff retention.

• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
• Collaborated effectively with team members to meet sales targets.
• Learnt about new products quickly, providing comprehensive guidance to customers.
• Assisted customers with product selection for optimal satisfaction.
• Offered personalised shopping advice to enhance customer experiences.
• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Operated cash registers with accuracy and processed cash and card transactions.

Managed various stores in the south west and in Wales. Consistently exceeded budgeted sales. Responsibilities included stock management and availability of product. Commercial awareness, ensuring that the correct products were ordered to meet customer needs. Effective display and merchandising of stock. Recruitment and training of staff to ensure excellent customer service.

Owned and managed a bar on the Greek island of Naxos.

Successfully managed a number of stores in Hertfordshire.