Julie Parsons
Hednesford,West Midlands
Summary
Dedicated and professional HR service administrator with expertise in supporting HR processes throughout employee lifecycle within a large corporate construction organization building on a substantial background in a Fire and Security Systems Company. Skilled in maintaining employee records, supporting recruitment and onboarding, ensuring compliance with policies, procedures, and confidentiality standards.
Previously working in management roles, bringing strong experience in multi-disciplinary teamwork, staff development, workforce planning, and conflict management. A confident communicator who thrives in fast-paced environments and supports organisational success through effective reporting, problem solving, and people-focused practices.
Proficient in Microsoft Office Suite and currently studying for the CIPD Level 5 Associate Diploma in People Management to further develop professional HR knowledge and expertise.
Overview
6
6
years of post-secondary education
19
19
years of professional experience
Work history
HR Service Administrator
Tilbury Douglas
Birmingham , West Midlands
2026.05 - Current
- Ensuring seamless communication across departments through meticulous record keeping.
- Productively supporting throughout payroll process for 0ver 1000 employees, ensuring correct information is recorded and delivered to appropriate services.
- Provide comprehensive administrative support across employee lifecycle, including recruitment, onboarding, employment changes, and leavers.
- Maintain accurate employee records and HR documentation, ensuring compliance with company policies, GDPR requirements, and confidentiality standards.
- Assist with recruitment administration, including preparing contracts, offer letters, and onboarding documentation for new starters.
- Maintain and update HR systems and personnel files to ensure employee data is accurate, organised, and accessible for reporting and compliance purposes.
- Support HR reporting by collating and preparing employee data to assist management decision-making and workforce planning.
- Assist with data migration and upload of employee information for implementation of new HRIS, ensuring records are accurate and up to date.
- Monitor and maintain employee data relating to absence, annual leave, and employment changes within HR systems.
- Act as first point of contact for HR administrative queries, providing professional and confidential support to employees and managers.
- Increasing customer satisfaction with prompt resolution of queries and issues, handling all incoming calls professionally, contributing to positive brand image.
- Handling confidential documents with discretion, protecting sensitive privacy information throughout processes.
- Reviewing and updating database regularly for accuracy of information.
- Coordinating workflow to meet business demands, monitoring and prioritising outstanding service requests and work orders.
- Communicating with cross-functional teams to manage service requests and gather required data.
HR Administrator
Trinity Fire & Security Systems
Abingdon, Oxfordshire
2025.03 - 2026.05
- Provided comprehensive administrative support across the employee lifecycle, including recruitment, onboarding, employment changes, and leavers.
- Maintained accurate employee records and HR documentation, ensuring compliance with company policies, GDPR requirements, and confidentiality standards.
- Assisted with recruitment administration, including preparing contracts, offer letters, and onboarding documentation for over 35 new starters per month.
- Maintained and updated HR systems and personnel files to ensure employee data is accurate, organised, and accessible for reporting and compliance purposes.
- Supported HR reporting by collating and preparing employee data to assist management decision-making and workforce planning.
- Assisted with the data migration and upload of employee information for the implementation of a new HRIS, ensuring records are accurate and up to date.
- Monitored and maintained employee data relating to absence, annual leave, and employment changes within HR systems.
- Acted as a first point of contact for HR administrative queries, providing professional and confidential support to employees and managers.
Workforce Manager
Priors Court Foundation
Newbury, West Berkshire
2023.03 - 2024.11
- Within role - responsible for allocating over 150 staff to appropriate areas on daily basis to meet individual needs of young people within foundation.
- Directly managed resource planners to meet 100% of staffing need and department targets.
- Liaised with Home Managers and Care Leaders to understand changing operational requirements.
- Streamlined resource allocation by implementing efficient scheduling strategies.
- Acted as responsible person for overall site management whilst working. Ensuring that appropriate action is taken to manage emergencies and issues relating to young people, staff and site, escalating where necessary to On Call Leadership Team.
Home Manager
Priors Court Foundation
Newbury, West Berkshire
2018.09 - 2023.03
- As Home Manager, was responsible for overall management of 40 strong staff team, environment and health and well being of young people in their home.
- Reported and monitored ongoing expenditure ensuring all financial systems operate within policy and procedure.
- Conducted regular audits to maintain high standards within home.
- Ensured 100% compliance with all regulatory standards through continuous monitoring and evaluation processes.
- Managed budgets effectively, ensuring optimal use of resources.
- Handled difficult situations calmly whilst maintaining professionalism at all times.
- Coordinated multidisciplinary team meetings for better communication and service delivery.
- Facilitated professional development trainings for staff, improving their skills and knowledge base.
- Effectively managed staff rosters ensuring adequate staffing levels at all times.
- Managed interview process from shortlisting to appointment.
- Adapted swiftly to changing circumstances; ensured smooth operations during crisis situations.
- Role was extremely varied - more information can be provided upon request.
Senior Support Worker
Priors Court Foundation
Newbury, West Berkshire
2007.09 - 2018.09
- Provided compassionate student care and communication, upholding high standards of health, hygiene and dignity at all times.
- Collaborated with multidisciplinary teams to maximise opportunities for therapeutic care.
- Handled new employee inductions, delivering ongoing training and support for optimum care of staff and service users, leading to decreased turnover of staff.
- Supported service users in daily routines and activities, encouraging progress in self care 100% of time.
- Monitored standards of care, provided relevant training and mentoring to ensure consistent high-quality services.
Education
Diploma of Higher Education - Health and Social Care
New College Swindon
Swindon 1996.09 - 1998.05
GCSEs - Secondary Education, Religious Studies, English Literature, English Language, History, Double Science, Maths, French
St Josephs RC Comprehensive School
Swindon 1991.09 - 1996.05
Skills
HR & People Management
- Recruitment & Onboarding
- Employee Relations & Conflict Resolution
- Performance Reviews & Appraisals
- Staff Development
HR Administration & Compliance
- HR Administration
- Employee Records Management & GDPR Compliance
- HR Reporting & Data Analysis
- Policy & procedure compliance, Quality Assurance
Professional Skills
- Communication & Relationship Building
- Problem Solving & Robust Decision-Making
- Time Management & Organisation
- Calm Under Pressure
Technical Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- HR Systems / HRIS/ iTrent(Data Upload & Maintenance)
References
References available upon request.
Affiliations
- I enjoy walking my dog, spending time with friends, family and animals, listening to music, visiting the theatre and exploring new places.
Timeline
HR Service Administrator
Tilbury Douglas
2026.05 - Current
HR Administrator
Trinity Fire & Security Systems
2025.03 - 2026.05
Workforce Manager
Priors Court Foundation
2023.03 - 2024.11
Home Manager
Priors Court Foundation
2018.09 - 2023.03
Senior Support Worker
Priors Court Foundation
2007.09 - 2018.09
Diploma of Higher Education - Health and Social Care
New College Swindon
1996.09 - 1998.05
GCSEs - Secondary Education, Religious Studies, English Literature, English Language, History, Double Science, Maths, French
St Josephs RC Comprehensive School
1991.09 - 1996.05