Summary
Overview
Work history
Education
Skills
Timeline
Generic

JULIE MONK

Crewkerne,somerset

Summary

A highly skilled professional with extensive expertise in assembly line operations, tool usage, and equipment management. Demonstrates strong production awareness and supply chain understanding, ensuring efficiency and quality control in all tasks. Proficient in digital marketing tools and retail software, with a proven track record of successful up-selling and promotion implementation. Adept at handling electronic point-of-sale systems, cash transactions, and complaint resolution with tactful assertiveness. Career goals include advancing technical product understanding and optimising time management strategies to enhance operational success.

Overview

47
47
years of professional experience
4
4
years of post-secondary education

Work history

Sales and customer service representative

FOTO FINISH
CHARD, SOMERSET
03.1994 - Current
  • Trained new colleagues on customer service protocols, improving overall team performance.
  • Identified potential sales leads using market research strategies.
  • Maintained high standards of professionalism whilst interacting with customers.
  • Implemented effective sales techniques to maximise profits.
  • Provided detailed product information for informed buying decisions.
  • Utilised knowledge of company products and services for increased sales.
  • Assisted in design of promotional materials, stimulating customer interest and engagement.
  • Handled cash transactions accurately, maintaining financial integrity at all times.
  • Resolved customer complaints, ensuring their satisfaction with products or services.
  • Managed daily sales operations to achieve business objectives.
  • Established strong relationships with customers, enhancing brand loyalty.
  • Conducted product demonstrations to increase consumer interest.
  • Participated in regular staff meetings, contributing ideas for improved customer experience.

CLEANER

Lloyds Bank
CREWKERNE, SOMERSET
04.1992 - 04.1994
  • Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
  • Secured premises at end of shift, ensuring safety of all areas.
  • Promoted good maintenance habits amongst team members through regular training sessions.
  • Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
  • Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
  • Kept communal areas tidy and well-organised for optimal functionality.
  • Performed routine checks on cleaning supplies inventory to avoid running out of key items.
  • Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
  • Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
  • Ensured customer satisfaction by addressing specific requests or concerns promptly.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
  • Safely stored cleaning solutions, equipment and chemicals.

PHOTOGRAPHIC PRINTER

SHERBORNE PHOTOGRAPHIC
SHERBORNE, DORSET
04.1990 - 04.1992

Assisted in developing and printing film products.

Supported chemical mixing processes during production.

Maintained machinery for operational efficiency.

Provided sales advice to customers.

Handled cash transactions.



ASSISTANT LAB TECHNICIAN

KODAK
YEOVIL, SOMERSET
04.1988 - 04.1990

Assisted in mixing photographic chemicals.

Supported photographic development and printing processes.

Entered data into computer systems accurately.

Helped extract silver waste from developed film.

FACTORY PRODUCTION WORKER

ROTALINK
CREWKERNE, SOMERSET
07.1979 - 04.1988

Assisted in producing components for steeping motors.

Supported gear cutting processes.

Engaged in deburring tasks.

Contributed to motor assembly activities.

Maintained a clean and safe workspace.

Education

GCSEs -

WADHAM
CREWKERNE
07.1975 - 07.1979

Skills

  • Assembly line experience
  • Tool usage proficiency
  • Equipment operation aptitude
  • Production awareness
  • Supply chain understanding
  • Protective gear use
  • Efficiency orientation
  • Dexterity in handling
  • Tactful assertiveness
  • Factory cleaning methods
  • Basic computer literacy
  • Quality control understanding
  • Electronic point-of-sale systems
  • Demonstrations expertise
  • Promotion implementation
  • Initiative taking
  • Technical product understanding
  • Digital marketing tools proficiency
  • Retail software proficiency
  • Time optimisation
  • Successful up-selling
  • Price tagging
  • Strong empathy
  • Point of sale operation
  • Cash handling
  • Visual merchandising
  • Order fulfilment
  • Returns processing
  • Complaint handling

Timeline

Sales and customer service representative

FOTO FINISH
03.1994 - Current

CLEANER

Lloyds Bank
04.1992 - 04.1994

PHOTOGRAPHIC PRINTER

SHERBORNE PHOTOGRAPHIC
04.1990 - 04.1992

ASSISTANT LAB TECHNICIAN

KODAK
04.1988 - 04.1990

FACTORY PRODUCTION WORKER

ROTALINK
07.1979 - 04.1988

GCSEs -

WADHAM
07.1975 - 07.1979
JULIE MONK