Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Julie Mayer

Westbury Park,Staffordshire

Summary

A dynamic and driven Business Leader with demonstrated achievement including both top and bottom line growth, over 32 years progressive and diversified leadership in all aspect of Retail Management. Direct experience growing multiple departments from infancy to successful growth stories in challenging economic environments, while directing all day-to-day operations including full administration of entire structure. Adept at creating synergies enabling business growth through accelerated throughput, slashed product lead times, increased capacity, reduced inventory and enhanced cash flow in both stable and challenging environments. Aspiring to pursue career opportunities in customer services, hospitality, social care, charities or retail fields to utilise years of hands-on experience looking after the welfare of colleagues, customers and contractors.

Overview

19
19
years of professional experience
2
2
years of post-secondary education

Work History

Lead Manager

TESCO
Derby and Crewe
10.2020 - 04.2023
  • Devised staff succession plans to enable professional development.
  • Recruited and trained department staff to boost employees productivity.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed empowering employee culture focused on equipping staff to independently meet customer needs.
  • Implemented actions from staff and customer feedback to improve service.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Store Manager

TESCO
01.2004 - 10.2020
  • Effectively direct and coordinate a team of 283 members in day-to-day operations and service excellence, while ensuring the execution of all operations with adherence to company policies and procedures
  • Manage the recruitment of new employees by conducting interviews and selecting best suitable candidates as per job requirements
  • Delivered training and guidance to employees on service standards and best practices to enhance their productivity and efficiency, as well as frequently evaluated employees performance, analysed root causes for deficiencies and developed strategies to effectively mitigate them
  • Achieved KPI and P&L targets through successful planning and implementation of operational strategies, while complying with budget and time constraints
  • Led the quality reviews and health & safety checks in-store to maintain compliance with all regulatory standards, while ensuring staff awareness regarding safety procedures, and safe working practices
  • Succeeded the delivery of exceptional customer service by mentoring the staff regarding service standards, and escalating the prompt resolution of customers complaints and concerns
  • Ensured the visual merchandising and promotions placed as per company requirements, and store maintained a clean and customer friendly environment to provide the exclusive customer experience every time.

Education

Diploma of Higher Education - Business Studies

Newcastle-under-Lyme College
Newcastle-under-Lyme
09.1984 - 05.1986

Skills

  • Strategic Development
  • Retail Management
  • Budgeting & Forecasting
  • Sales & Business Development
  • Operational Stability & Service Execution
  • Revenue Expansion & Profitability
  • Policies & Procedures Compliance
  • Inventory & Resources Management
  • Recruitment & Selection
  • Training & Development
  • HSE Compliance
  • Quality Control
  • Customer relationship building
  • Outstanding customer service

Custom

Contributed in a wide range of volunteer activities, including charity/fundraising mainly for water aid, breast cancer care, cancer research, & the Salvation Army, also organised fundraising at work for the charity of the year.

Timeline

Lead Manager

TESCO
10.2020 - 04.2023

Store Manager

TESCO
01.2004 - 10.2020

Diploma of Higher Education - Business Studies

Newcastle-under-Lyme College
09.1984 - 05.1986
Julie Mayer