Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Julie Li(Chan)

Coventry,West Midlands

Summary

Organised Pharmacy Manager accustomed to delivering high-quality operational oversight. Manages inventory and dispensing processes to reduce errors and maintain strict compliance to ensure Patient Safety.

Forward-thinker with a proven track record governing budgets using robust financial controls available to boost revenue. Coventry Hertford St avoided closure by having the business turned around . In most locations worked, the pharmacy business supported the store. Being the best in the region has been very satisfying.

Confident in planning logistics, strengthening relationships with patients and other healthcare professionals.

Constantly analyzing market performance using Real World Data reports to review own processes and performance to stay competitive with other Pharmacies in the area as well as providing for the needs of the local community .

Capable Pharmacy Manager, well-versed in collaborating with patients and healthcare team members to help alleviate symptoms and address root causes of medical issues by conducting patient-centred consultations and promoting healthier lifestyles with a positive attitude.

Willing to take on added responsibilities to meet team goals such as supporting Covid-19 vaccination centre at Banbury for most of 2020 as the supervising pharmacist responsible for a team delivery approximately 140-150 vaccinations in one working day.

Collaborated with other healthcare teams, such as :

Health Protection Team, along with 3 other pharmacies in the city, to provide HIV POCT services to help identify individuals in local area at early stages of infection for treatment to ensure healthy life maintained.

Recently, have been approached by HPT to join another pharmacy in the city to provide Minor Ailments Service for Asylum Seekers & Refugees living in the city. This is not a paid service, however I am in the right privileged position to offer support.

Integrated Sexual Health Teams with EHC, Chlamydia , promoting C-Card services along with advice and signposting to other healthcare professionals for further assistance and support.

CGL (CDT) in providing healthcare services like supervised consumption and needle exchange.

Healthy Lifestyles in providing a small team to deliver as many smoking quits as possible to improve health of individuals.

NHS/ LPC/CCG by actively engaging in activities like BP, NMS, DMS, CPCS, GP-CPCS and ED-CPCS pilot, to ease workloads of other healthcare professionals and to provide a more accessible minor patient care and advice .

Offered various vaccinations for the purpose of ;

- Travelling

- Occupational Health

- Family

- Sexual

- Flu

Mentored successful students through their training year and transitioning into confident pharmacists , dispensing technicians, dispenser NVQ 3 and healthcare apprentices with a wide range of experiences and skills is extremely satisfying and rewarding.

To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills to provide great customer service and improve customer loyalty and safety. To push business forward by developing a competent team with a positive mindset to provide the most appropriate available patient services to promote health for the local community. .

Overview

33
33
years of professional experience

Work History

Outpatient Pharmacist

Lloyds Pharmacy Healthcare Services
Rugby, Warwickshire
10.2024 - Current
  • Screening & dispensing of OPD, renal, chemo & cytotoxic scripts. Coordinate closely with physicians on dosing adjustments for renal-impaired patients; enhanced treatment efficacy.
  • Overseeing the dispensing of TTO & MDS supplies in collaboration with Inpatient Pharmacy Department to ensure smooth transitioning of patient care back into community & to minimise risks as well as care on hospital wards.
  • Dispensing scripts within the local formulary & to identify items approved by Blueteq to ensure correct funding.
  • Reviewed prescriptions to ensure accuracy and safety by assessing patients' medical histories to check medication suitability.
  • Communicated complex medical information effectively to patients, promoting improved adherence to therapy protocols.
  • Trained and mentored pharmacy technicians & ACT.
  • Supported OPD at UHCW to ensure continuity of patient care & safety during staff shortages.


Pharmacy manager

Superdrug Coventry Market Way
Coventry
06.2023 - 06.2024
  • Rebuilt business after locum ran period to overcome deficit & to achieve year end targets within the latter half of the year. Eg growth of 500 new EPS nominations, revived sexual health services
  • Identified new business development opportunities to minimize loss due to threat of closure and local major redevelopment activities & to achieve growth.
  • Maximized pharmacy teams' productivity through strategic staff planning and training.
  • Lead team to achieve outstanding results within the region
  • Nominated for annual award for providing Best Pharmacy Services within the company for 4 consecutive years.
  • Provided excellent levels of service in line with standards and achieved high customer satisfaction and loyalty.
  • Managed clinical services in line with government requirements and pharmacy best practices.
  • Implemented new NHS services, eg PFS, PCS in for company launch.
  • Approached to assist the extension of the minor ailment scheme for asylum seekers within Coventry


Pharmacy Manager

Superdrug Stores PLC Market Way & Lower Precinct
Coventry, West Midlands
01.2023 - 05.2023
  • Assisted & managed relocation of old pharmacy to its new location logistically & legally whilst still trading.
  • Completed 100% submission of Pharmacy Quality Scheme tasks for both stores by required date.
  • Managed old business to provide solid baseline to start establishing & building new business.
  • Integrated staff from both stores to provide strong team to deliver high expectations of new & bigger pharmacy.
  • Trained staff to be able to offer pharmacy services of both stores.
  • Staff training on usage of resources & tools available to offer good customer services & promote smooth efficient business workflow.
  • Introduced new services to new pharmacy eg EHC, HIV etc
  • Managed Supervised Consumption Service provisions with CGL to ensure safe service operation as number of patients rapidly increased over short period of time.
  • Started process of transferring patients from Market Way branch

Pharmacy Manager

Superdrug stores PLC Market Way
Coventry , West Midlands
01.2016 - 01.2023
  • Implemented national & locally commissioned pharmacy services to help achieve targets in Primary healthcare.
  • Led equitable, compliant patient-centred pharmacy services. eg. EHC, Smoking Cessation, C-card, SMI, MUR, NMS, CPCS, GP-CPCS, Supervised Consumption & needle exchange
  • Participated in locally commissioned pilots eg POCT HIV, ED-CPCS
  • Identified new business development opportunities to achieve consistent growth eg implemented successful travel clinic
  • Oversaw day-to-day management of pharmacy and staff to maintain smooth running of all tasks and services.
  • Focused on keeping wait time down and oversaw communications with patients.
  • Verified accuracy of payment claims for anything covered by NHS.
  • Maximised pharmacy teams' productivity through strategic staff planning and training. Coached and mentored student pharmacists in patient care. Pre-Reg Pharmacists, Dispensing technicians, MCAs & Healthcare Apprentices.
  • Built and maintained good relationships with local GP surgeries.
  • Audited staff, services, systems, records and standards regularly to identify areas for improvement.
  • Developed pharmacy sales, services and profitability in cost-effective and safe manner.
  • Coordinated medication management workflows for enhanced business efficiency.

Pharmacy Manager

Superdrug Stores PLC Hertford St
Coventry, West Midlands
11.2007 - 12.2015
  • Identified new business development opportunities to achieve consistent growth. Pharmacy was consistently top of region for profitability.
  • Diverted store closure via opening Sundays to enhance supervised consumption provisions. 20% of CDT patients serviced by this pharmacy.
  • Enhanced EHC provision with Chlamydia testing & c-card
  • Implemented POCT HIV pilot, food intolerance testing, smoking cessation
  • Implemented travel clinic
  • Built strong team relationships with patients, surgeries and other healthcare professionals.
  • MCA & ACT training
  • Pre-Reg tutor

Pharmacy Manager

Superdrug Daventry
Daventry , Northamptonshire
10.2006 - 11.2006

Pharmacy Manager

Superdrug Stores PLC Watford
Watford, West Hertfordshire
01.1999 - 10.2005

Pharmacy Manager

Superdrug Stores PLC Edmonton Green
Edmonton Green, London
06.1998 - 06.1999

Pharmacy Manager

Knights Chemists
Bromsgrove, Worcestershire
09.1996 - 06.1998

Consultant Pharmacist

Boots the Chemist Lower Precinct
Coventry, West Midlands
06.1995 - 08.1996

Relief Pharmacist

Boots the Chemist
Coventry, West Midlands
08.1993 - 06.1995

Pre-Registration Pharmacist

Boots the Chemist
Coventry
08.1992 - 07.1993

Education

Bachelor of Pharmacy Honours - Pharmacy

University of Nottingham
Nottingham, Nottinghamshire
07.1992

Skills

  • Brand building
  • Relationship building and retention
  • Inventory and restocking
  • Pharmacy operations management
  • Training and mentoring
  • Drug utilization review
  • Team Building
  • Wellness services
  • Immunizations
  • Pharmaceutical sales and services
  • Drug safety & Quality assurance
  • Loss prevention management & Budget supervision
  • Patient education and counselling
  • Staff management & training, Designated Supervisor for Foundation Pharmacists
  • Relationship management with patients, other healthcare professionals & colleagues

References

References available upon request.

Timeline

Outpatient Pharmacist

Lloyds Pharmacy Healthcare Services
10.2024 - Current

Pharmacy manager

Superdrug Coventry Market Way
06.2023 - 06.2024

Pharmacy Manager

Superdrug Stores PLC Market Way & Lower Precinct
01.2023 - 05.2023

Pharmacy Manager

Superdrug stores PLC Market Way
01.2016 - 01.2023

Pharmacy Manager

Superdrug Stores PLC Hertford St
11.2007 - 12.2015

Pharmacy Manager

Superdrug Daventry
10.2006 - 11.2006

Pharmacy Manager

Superdrug Stores PLC Watford
01.1999 - 10.2005

Pharmacy Manager

Superdrug Stores PLC Edmonton Green
06.1998 - 06.1999

Pharmacy Manager

Knights Chemists
09.1996 - 06.1998

Consultant Pharmacist

Boots the Chemist Lower Precinct
06.1995 - 08.1996

Relief Pharmacist

Boots the Chemist
08.1993 - 06.1995

Pre-Registration Pharmacist

Boots the Chemist
08.1992 - 07.1993

Bachelor of Pharmacy Honours - Pharmacy

University of Nottingham
Julie Li(Chan)