Julie Leach
Chester,Cheshire
Summary
A versatile manager with experience in publishing, marketing, direct mail, call centre, and warehousing. Expertise includes customer service, operations, developing partnerships, and marketing campaigns. Works well with staff at all levels and is friendly and approachable. Excels in generating consumer sales and optimising operations to increase revenue. A tenacious executive, ready to take on challenging roles and meet goals. Excellent customer relations aptitude and relationship-building skills. Eager to learn and develop new skills and apply a problem-solving approach to meet core business challenges.
Overview
20
20
years of professional experience
Work history
Managing Director
Vivat Direct Ltd t/a Reader's Digest UK
London
02.2018 - Current
- Manage long-term strategies to drive growth across all marketing channels.
- Develop new commercial opportunities through partnerships and consumer sales platforms.
- Define key marketing strategies and managing new acquisition opportunities.
- Work with board of directors to establish objectives and decisively lead operations.
- Increase new business connections and revenue generation opportunities.
- Manage budgets based on historical, current, and forecasted business data.
- Establish strong rapport with stakeholders to enhance business credibility and extend relationships for future business opportunities.
- Spearhead strategic planning and decision-making processes to promote continuous improvement.
Managing Director
Simply Media
London
01.2010 - 03.2022
- Managed forecasting and company budgets to reduce costs and optimise profitability.
- Overall responsibility for all marketing activities, including financial budgeting and project management.
- Developed and implemented strategic marketing campaigns focused on digital growth.
- Managed all logistics, operations, and marketing strategies.
- Increased new business connections and revenue generation opportunities.
- Responsible for all direct mail and print activities, from design concept to print and fulfillment.
- Managed the call centre operation and customer services, including training and development.
Head of Customer Services
Simply Media
London
09.2007 - 01.2010
- Organised marketing plans to support business growth and development.
- Conducted market research to understand the customer base, enhance products, and identify target audiences to expand reach.
- Provided excellent customer service, upholding a high level of customer satisfaction.
- Developed cohesive marketing strategies, identifying trends, opportunities, and challenges to deliver successful campaigns.
- Liaised with editorial, design, and digital teams to deliver on-time, under-budget project completion.
- Generated ideas and concepts for marketing, monitoring ROI for continued profit improvements.
- Developed pricing structures based on historical and current trends, competitor activities, and supply chain data.
Operations Manager
DD Home Entertainment
Chester, Cheshire
05.2004 - 09.2007
- Maintained smooth-running business operations across a warehouse and call centre.
- Reduced costs and improved operations by analysing processes.
- Supervised daily operations, acting as point of contact for queries or obstacles.
- Organised and analysed financial and operational data to help with yearly budgeting and planning.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Led and coached team leaders to meet performance targets and deliver operational excellence.
- Drafted procedural statements and guidelines for company-wide use.
- Forged working relationships with suppliers and negotiated purchasing conditions.
- Recruited customer service team members and mentored in company policies and best practices.
Education
10 GCSEs - English, Maths, Business Studies, Science, and Psychology
Tarporley High School and Sixth Form College
Skills
- Business analysis and planning
- Project management
- Financial budgeting
- Marketing & Advertising
- Leadership
- Customer service
- Relationship building
- Operations management
- Strong commercial acumen
- Excellent communication skills
- Excel proficiency
- Problem-solving
- Customer-focused
- Social media marketing
- Team building
- Accounting
Affiliations
- Travel, event planning, fundraising and dog walking
References
References available upon request.
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Managing Director
Vivat Direct Ltd t/a Reader's Digest UK
02.2018 - Current
Managing Director
Simply Media
01.2010 - 03.2022
Head of Customer Services
Simply Media
09.2007 - 01.2010
Operations Manager
DD Home Entertainment
05.2004 - 09.2007
10 GCSEs - English, Maths, Business Studies, Science, and Psychology
Tarporley High School and Sixth Form College
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