Julie KIRBY
Chelmsford,Essex
Summary
A reliable and proactive individual with excellent organisational and communication skills, adept at multitasking and problem-solving with a strong focus on customer service. Proven background in managing schedules and coordinating tasks, ensuring seamless operations. Ready to contribute to success of my new employer
Overview
42
42
years of professional experience
5
5
years of post-secondary education
Work history
PA/Housekeeper
Mr & Mrs Chapman
Chelmsford, Essex
01.2024 - 05.2025
- Built trusted relationships with clients to achieve outstanding customer loyalty.
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Managed diaries for family. Arranged appointments for Medical and other.
- Organised cupboards and wardrobes to enhance orderliness in the house.
- Completed minor repair works around the house for improved functionality.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Sorted and disposed of rubbish and recyclables daily,
- Reviewed cleaning processes and successfully identified efficiency improvements, reducing overall cleaning times.
- Received visitors, answered telephone calls and coordinated special services for busy owners.
- Prepared meals and beverages to exact tastes and dietary requirements.
- Shopped for groceries regularly, ensuring sufficient food supplies at home.
Gardening Business Owner
My Lady Gardener
Chelmsford, Essex
03.2012 - 01.2024
- Successfully ran my Gardening business and increased my customer base.
- Employed 5 ladies to work for me. Planning & organising their weekly schedules to improve productivity and customer service.
- Completing company accounts. Sending out customer invoices and credit control.
- Marketing for new business and meeting new clients to discuss their gardening needs.
- Liaised with existing clients to book appointments and discuss their gardening needs.
- Grass cutting/Shrub pruning and weeding as required.
- Planning new garden projects with clients that would involve soft landscaping and new planting.
- Used a wide range of hand tools, horticultural machinery and power tools.
- Built strong client relationships, led to repeat business and referrals.
Housekeeper
Mr & Mrs Knill
Chelmsford, Essex
09.2010 - 01.2024
- Built a trusted relationship with clients to provide excellent customer service.
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Received visitors, answered telephone calls and coordinated special services for busy owners.
- Achieved cleaning requirements within allotted timeframes.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Organised cupboards and wardrobes to enhance orderliness in the house.
- Created welcoming atmosphere with regular dusting and vacuuming of rooms.
Audit analyst/ Reconciliation Clerk
Lloyd's Bank
Chelmsford, Essex
11.1983 - 04.2000
- Built positive working relationships with staff and customers for helpful department support.
- Photo copied files, scanned records and filed documents by alphabetical order.
- Gathered and registered information on database.
- Trained junior clerks in best practices and daily administration requirements.
- Arranged filing systems for easy use and retrieval by personnel.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Received and checked financial statements and reconciled related accounts.
Education
GCSEs - Various including Maths, English,Science
Thurstable Comprehensive School
Tiptree, Essex 09.1978 - 06.1983
Skills
- Proactive organisation
- Attention to Detail
- Resourcefulness
- Customer Service
- Interpersonal communication
- Diary coordination
- Training and Development
- Administrative efficiency
Timeline
PA/Housekeeper
Mr & Mrs Chapman
01.2024 - 05.2025
Gardening Business Owner
My Lady Gardener
03.2012 - 01.2024
Housekeeper
Mr & Mrs Knill
09.2010 - 01.2024
Audit analyst/ Reconciliation Clerk
Lloyd's Bank
11.1983 - 04.2000
GCSEs - Various including Maths, English,Science
Thurstable Comprehensive School
09.1978 - 06.1983
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