Summary
Overview
Work history
Education
Skills
Accomplishments
References
Timeline
Generic

Julie King

Blackpool,Lancashire

Summary

A dedicated professional with extensive expertise in organisational awareness and project management fundamentals, demonstrating initiative in multidisciplinary coordination and adult social care understanding. Proven ability in service user assessment, budgeting control, and care management, complemented by strong financial management skills. Adept at change implementation and visible leadership, showcasing empathy and compassion alongside telephone etiquette and diversity awareness. Skilled in negotiation tactics, compliance understanding, and person-centred care, with proficiency in monthly management reporting and professional networking. Committed to maintaining patient confidentiality while excelling in staff management and strategic workforce planning. Expertise in IT infrastructure understanding enhances time efficiency and resilience under pressure. Leadership skills are evident through multitasking capabilities, performance management, learning management systems, and staff mentoring. Career goals include advancing person-centred planning within the healthcare sector to drive impactful change.

Offering strong organisational and communication skills, combined with background in team collaboration and project management. Knowledgeable about designing and implementing training programmes, fostering positive learning environment, and utilising technology to enhance training effectiveness. Ready to use and develop skills in leadership, mentoring, and curriculum development in [Desired Position] role.

Overview

26
26
years of professional experience

Work history

Team leader

One Fylde
Blackpool, Lancashire
07.2019 - Current
  • Implemented new working methods which improved overall efficiency of the team operations.
  • Developed strategies for improved performance level across the team.
  • Devised actionable plans towards achieving set business objectives within deadlines.
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Handled employee grievances professionally, minimising potential workplace disputes.
  • Fostered a high-performing environment to drive productivity and quality.
  • Resolved conflicts effectively, promoting harmony within the workforce.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Provided comprehensive onboarding training to reduce learning curve for new hires.
  • Increased team cohesion by implementing regular feedback sessions.
  • Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
  • Reduced staff turnover with an effective motivation strategy.
  • Monitored daily operations whilst reducing operational cost significantly.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Encouraged open communication, fostering a positive work culture.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Coached team members through new or difficult workflows.
  • Delegated tasks to make best use of individuals' skills.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Upskilled team members by planning and delivering training workshops.
  • Led team of 12 to achieve KPI targets and successfully complete assigned projects.
  • Monitored health and safety measures for guaranteed compliance.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Established clear budgets and cost controls strategies to meet objectives.

Support worker

Care staff solutions
Preston, Lancashire
02.2012 - 07.2019
  • Helped achieve patient independence through guided tasks and activities.
  • Actively listened to client concerns thus creating a comforting environment.
  • Increased comfort levels with personal care duties such as bathing and dressing.
  • Supported daily living skills training which increased client self-sufficiency.
  • Maintained detailed records of patient behaviour changes for healthcare team reference.
  • Provided companionship during outings contributing to an active social life for clients.
  • Encouraged social integration by facilitating community involvement opportunities.
  • Assured safety measures were met to prevent falls or accidents.
  • Implemented care plans set out by healthcare professionals leading to improved patient well-being.
  • Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
  • Promoted physical activity through assistance with exercises improving overall health condition of the client.
  • Completed housekeeping tasks resulting in a clean, safe home environment.
  • Administered medication according to schedule, promoting optimal health outcomes.
  • Prepared nutritious meals that met special dietary needs of clients.
  • Provided transportation for medical appointments, ensuring timely arrival.
  • Enhanced wellbeing of patients by providing emotional support and companionship.
  • Contributed feedback on patient progress leading to adjustments in personalised care plans.
  • Assisted with mobility issues enabling easier movement around the home.
  • Assisted in maintaining a clean environment for improved client health.
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
  • Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
  • Continuously promoted best practices in health, safety and security to safeguard service user welfare.
  • Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
  • Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
  • Improved health outcomes by delivering consistent care in collaboration with nursing team.
  • Helped service users to gain ability to function independently in society.
  • Collaborated with external support providers to maintain good care continuity.

Deputy manager and manager

Ambassador care home
Blackpool , Lancashire
07.2010 - 02.2012
  • Collaborated with multidisciplinary teams, resulting in coordinated care provision.
  • Recruit qualified staff for optimal team performance.
  • Upheld high standard of patient confidentiality at all times.
  • Led team meetings, fostering open communication and collaboration.
  • Conducted risk assessments to uphold safety standards.
  • Fostered a positive working environment through effective conflict resolution strategies.
  • Investigated complaints thoroughly, resulting in improved customer relations.
  • Nurtured relationships with family members of clients, ensuring their involvement in care planning.
  • Facilitated in-house training programmes, enhancing staff competencies and skills.
  • Maintained detailed records to ensure accurate documentation of care provided.
  • Streamlined administrative processes, improving overall productivity.
  • Improved operational efficiency with effective resource allocation.
  • Developed care plans for optimised patient outcomes.
  • Ensured compliance with regulatory standards to maintain registration status.
  • Coordinated with external agencies for comprehensive client support services.
  • Enhanced staff performance by conducting regular training sessions.
  • Managed budgets to maintain financial viability of the facility.
  • Line managed 20 staff members by monitoring Key Performance Indicators (KPIs), overseeing appropriate training programmes and demonstrating inspirational leadership.
  • Managed company budgets and staff rota for optimum productivity and profitability.
  • Maintained tidy environment to promote cleanliness, hygiene and quality standards.
  • Oversaw budget, managed expenditures and practised cost-effective measures.
  • Continuously assessed quality of care services, implementing appropriate quality assurance processes in line with contractual and regulatory standards.
  • Expertly translated safeguarding policies into practice within residential setting to enhance protection of service users.
  • Effectively managed operations to care for 32+ service users and coordinate 20+ staff members.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Designed and implemented training to further develop staff based on business goals.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Created digital file classification system for company-wide use.

Senior health care assistant

Abby dale care home
Blackpool , Lancashire
02.2010 - 07.2010
  • Advocated on behalf of patients to secure resources.
  • Provided emotional support, enhancing patient mental well-being.
  • Upheld dignity and respect whilst delivering personal care.
  • Strengthened team efficiency with clear, timely communication.
  • Monitored vital signs for accurate health records.
  • Utilised specialist equipment to assist in patient care.
  • Maintained strict confidentiality with sensitive patient information.
  • Administered medication for effective pain management.
  • Improved patient comfort by providing comprehensive personal care.
  • Built trusting relationships through compassionate bedside manner.
  • Complied with regulations and policies; upheld high standard of care.
  • Ensured hygiene standards, reducing infection risks.
  • Managed patient documentation for improved record keeping.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
  • Monitored client health conditions and reported immediate issues to manager.
  • Submitted reports to manager regarding status of client.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Monitored junior staff to assess care provisions and implement continued best practices.
  • Maintained secure patient environments, enforcing safe systems and practices in line with safeguarding requirements.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.

Sales assistant

Country Barbecue
Blackpool , Lancashire
03.2008 - 02.2010
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Utilised excellent communication skills to provide detailed product information.
  • Improved customer service by efficiently handling queries and complaints.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Collaborated effectively with team members to meet sales targets.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Assisted customers with product selection for optimal satisfaction.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Monitored trends in consumer behaviour with keen attention to detail.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Built strong relationships with regular customers for repeat business.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Prepared orders for customers with wrapped, bagged and boxed items.

Registered manager, deputy manager and care assis.

Berwick house care home
Blackpool , Lancashire
04.2004 - 03.2008
  • Ensured compliance with regulatory standards to maintain registration status.
  • Conducted risk assessments to uphold safety standards.
  • Developed care plans for optimised patient outcomes.
  • Maintained detailed records to ensure accurate documentation of care provided.
  • Coordinated with external agencies for comprehensive client support services.
  • Bolstered patient satisfaction by addressing concerns promptly and effectively.
  • Collaborated with multidisciplinary teams, resulting in coordinated care provision.
  • Recruit qualified staff for optimal team performance.
  • Managed budgets to maintain financial viability of the facility.
  • Facilitated in-house training programmes, enhancing staff competencies and skills.
  • Investigated complaints thoroughly, resulting in improved customer relations.
  • Upheld high standard of patient confidentiality at all times.
  • Implemented innovative strategies to drive continuous improvement in service delivery.
  • Enhanced staff performance by conducting regular training sessions.
  • Led team meetings, fostering open communication and collaboration.
  • Fostered a positive working environment through effective conflict resolution strategies.
  • Nurtured relationships with family members of clients, ensuring their involvement in care planning.
  • Line managed 15 staff members by monitoring Key Performance Indicators (KPIs), overseeing appropriate training programmes and demonstrating inspirational leadership.
  • Managed company budgets and staff rota for optimum productivity and profitability.
  • Maintained tidy environment to promote cleanliness, hygiene and quality standards.
  • Oversaw budget, managed expenditures and practised cost-effective measures.
  • Implemented strategic decisions for future and growth of care services.
  • Effectively managed operations to care for 26+ service users and coordinate 15+ staff members.
  • Expertly translated safeguarding policies into practice within residential setting to enhance protection of service users.
  • Attended regular training to develop expertise in people management and care service provider regulations.
  • Guided staff to execute safe and effective interventions to manage behaviours that challenge.
  • Oversaw high standards of recruitment to meet service service demand and plans for future growth.
  • Continuously assessed quality of care services, implementing appropriate quality assurance processes in line with contractual and regulatory standards.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Developed organisational policies for administrative oversight and internal controls.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Designed and implemented training to further develop staff based on business goals.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Planned revenue generation strategies designed for growth.
  • Represented organisations at seminars, conferences and business events.

Care assistant

Amber Banks care home
Blackpool , Lancashire
01.2004 - 04.2004
  • Respected privacy and dignity of each resident during provision of care services.
  • Responded promptly to emergency situations, ensuring safety of all residents.
  • Administered medication to patients, ensuring proper health management.
  • Adhered strictly to professional standards, regulations and policies at all times while executing duties.
  • Encouraged independence among patients whilst assisting them with tasks.
  • Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
  • Provided emotional support to patients, improving their mental wellbeing.
  • Ensured safe environment by maintaining orderliness and cleanliness in the facility.
  • Collaborated with healthcare team for effective patient care delivery.
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
  • Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Submitted reports to manager regarding status of client.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.

Senior health care assistant

Lakeland’s care home (CLS care service group)
Wigan, Manchester
04.2003 - 01.2004
  • Conducted risk assessments, increased safety measures.
  • Built trusting relationships through compassionate bedside manner.
  • Maintained strict confidentiality with sensitive patient information.
  • Ensured hygiene standards, reducing infection risks.
  • Managed patient documentation for improved record keeping.
  • Strengthened team efficiency with clear, timely communication.
  • Monitored vital signs for accurate health records.
  • Complied with regulations and policies; upheld high standard of care.
  • Assisted patients to improve mobility and independence.
  • Liaised with multi-disciplinary teams for coordinated care approach.
  • Improved patient comfort by providing comprehensive personal care.
  • Utilised specialist equipment to assist in patient care.
  • Administered medication for effective pain management.
  • Upheld dignity and respect whilst delivering personal care.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
  • Monitored client health conditions and reported immediate issues to manager.
  • Submitted reports to manager regarding status of client.
  • Monitored junior staff to assess care provisions and implement continued best practices.
  • Maintained secure patient environments, enforcing safe systems and practices in line with safeguarding requirements.

Health care assistant

Carrington court care home
Wigan, Manchester
04.1999 - 04.2003
  • Enhanced healing process by changing wound dressings regularly.
  • Monitored vital signs of patients with meticulous attention to detail for accurate readings.
  • Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
  • Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
  • Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
  • Assisted in patient care, improved comfort and well-being.
  • Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
  • Kept detailed records of patient progress, assisted medical staff in treatment planning.
  • Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
  • Assisted in physical therapy sessions with patients to promote mobility improvement.
  • Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
  • Liaised between patients and healthcare professionals, facilitated effective communication channels.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Worked closely with nurses to maintain high levels of communication.
  • Completed care documentation and monitored patient progress to achieve up-to-date records.
  • Monitored client health conditions and reported immediate issues to manager.
  • Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
  • Helped service users improve their independence, building strength and confidence to enhance daily living.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Thoroughly sterilised and sanitised clinical and mobility equipment.
  • Met with patients and families to discuss care plan adaptations, seeking continual improvement.
  • Safely and securely transported patients using hoists and wheelchairs.
  • Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.

Education

BTEC foundation health and social care - Social work

Wigan and Leigh College
Wigan
08/1998 - 06/1999

NAMCW Human development, child care and family lif - Social worker

Wigan and Leigh College
Wigan
/1999 - 05/1999

BTEC First diploma in care - Social worker

Wigan and Leigh College
Wigan
/1999 - /2000

BTEC Advanced health and social care - Social worker

Wigan and Leigh College
Wigan
/2000 - /2001

RMA Registered manager award - Registered manager

Citrus training solutions limited
Blackpool
07/2006 -

Skills

  • Organisational awareness
  • Project management fundamentals
  • Initiative taking
  • Multidisciplinary coordination
  • Adult social care understanding
  • Service user assessment
  • Budgeting control
  • Care management
  • Financial management
  • Change implementation
  • Visible leadership
  • Empathy and compassion
  • Telephone etiquette
  • Diversity awareness
  • Negotiation tactics
  • Compliance understanding
  • Person-centred care
  • Monthly management reporting
  • Professional networking
  • Patient confidentiality
  • Staff management
  • Strategic workforce planning
  • Person-centred planning
  • IT infrastructure understanding
  • Time efficiency
  • Resilience under pressure
  • Leadership skills
  • Multitasking capabilities
  • Performance Management
  • Learning Management Systems
  • Staff mentoring

Accomplishments

My biggest achievement would have to be receiving a 5 star award at the first care home I was the manager of. I worked extremely hard for 6 months to update the policies and procedures for the property, I also worked with the owner to improve the property by updating out of date furnishings and decoration in the residents room. I increased the staffing levels to meet the KPI and ensure all staff received training to ensure best practice. I was the youngest manager in the UK to be working towards the registered managers award at 22. The homes inspection CSCI report was outstanding and all the residents families were pleased with the changes I implemented to improve the home.

References

References available upon request.

Timeline

Team leader

One Fylde
07.2019 - Current

Support worker

Care staff solutions
02.2012 - 07.2019

Deputy manager and manager

Ambassador care home
07.2010 - 02.2012

Senior health care assistant

Abby dale care home
02.2010 - 07.2010

Sales assistant

Country Barbecue
03.2008 - 02.2010

Registered manager, deputy manager and care assis.

Berwick house care home
04.2004 - 03.2008

Care assistant

Amber Banks care home
01.2004 - 04.2004

Senior health care assistant

Lakeland’s care home (CLS care service group)
04.2003 - 01.2004

Health care assistant

Carrington court care home
04.1999 - 04.2003

BTEC foundation health and social care - Social work

Wigan and Leigh College
08/1998 - 06/1999

NAMCW Human development, child care and family lif - Social worker

Wigan and Leigh College
/1999 - 05/1999

BTEC First diploma in care - Social worker

Wigan and Leigh College
/1999 - /2000

BTEC Advanced health and social care - Social worker

Wigan and Leigh College
/2000 - /2001

RMA Registered manager award - Registered manager

Citrus training solutions limited
07/2006 -

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Julie King