Highly motivated and accomplished operations leader with 27 years experience, currently serving as EMEA Head of Customer Operations at FCM. Known for delivering exceptional customer service outcomes through strong leadership, strategic thinking, and relentless focus on continuous improvement, Extensive background in managing large, diverse teams across EMEA, with proven ability to drive operational excellence. Bringing energy, resilience, and a passion for mentoring while championing a customer-first mindset.
The People Awards - 2015
Operations Manager of the Year