Julie Iggulden
BURY ST EDMUNDS,United Kingdom
Summary
Dedicated and detail-oriented professional with extensive experience in healthcare administration, specialising in patient record organisation and medical report preparation. Demonstrates proficiency in Microsoft Office Suite, electronic health records management, and dictaphone transcription, ensuring accurate documentation handling and data confidentiality. Adept at liaising with healthcare providers and coordinating patient correspondence, with a strong emphasis on empathy and professional discretion. Committed to enhancing healthcare processes through outstanding literacy, time management efficiency, and understanding of medical terminology. Reliable and committed to providing exceptional administrative support in medical settings. Proficient in audio typing and managing patient records, coupled with strong communication skills. Aims to enhance clinic operations and ensure seamless patient care.
Experienced Medical Secretary-Audio Typist known for accuracy and efficiency in transcription and administrative support. Skilled in managing high-volume workloads, coordinating appointments, and maintaining patient records with precision. Proven impact in streamlining office procedures and enhancing overall patient satisfaction.
Overview
47
47
years of professional experience
11
11
years of post-secondary education
Work history
Medical Secretary-Audio typist
West Suffolk Hospital
Bury St Edmunds, Suffolk
06.2022 - 08.2025
- Prepared medical reports accurately for better record keeping.
- Facilitated efficient workflow by prioritising daily tasks effectively.
- Operated audio typing equipment proficiently, contributing to speed and efficiency.
- Became an integral part of the team through active participation in staff meetings.
- Maintained patient confidentiality by strictly adhering to data protection regulations.
- Answered telephone calls and emails within [Number]-minute timeframe, responding to patient enquiries and liaising with medical staff.
- Shared communications between medical staff and patients.
- Transcribed medical information for patient or facility records.
- Kept library of medical files, records and technical documentation.
- Maintained updated calendar of appointments and special dates for healthcare team.
- Kept abreast with latest medical terminologies, improving communication precision.
Medical secretary
Dr Lovegrove & Partners, Victoria Surgery
Bury St Edmunds, Suffolk
11.2017 - 06.2022
- Provided administrative support to medical staff, enhancing their productivity levels.
- Facilitated clear communication between patients and healthcare providers.
- Handled cash transactions for consultation fees, maintaining financial integrity of the practice.
- Managed medical records, ensuring accuracy and accessibility.
- Transcribed medical reports accurately, reducing errors in documentation.
- Assisted in training new members of staff bolstering overall team performance.
- Improved office efficiency with organised filing systems.
- Contributed to team meetings, providing relevant insights from front desk activities.
- Promoted a positive patient experience through professional telephone etiquette.
- Maintained patient confidentiality by adhering to strict data protection policies.
- Executed tasks given by healthcare professionals effectively leading to smooth workflow.
- Scheduled appointments to reduce patient waiting times.
- Addressed questions, escalating issues and complaints to management.
- Photocopied and scanned documents to update patient records.
- Registered information on database to maintain accurate and updated details.
- Processed payments and provided invoices to patients.
- Managed and successfully resolved patient inquiries, maintaining records and informing relevant personnel.
- Reminded patients regarding upcoming appointments to streamline schedule.
- Typed dictation from doctors and updated charts of patients.
- Attended meetings and recorded minutes to keep proper documentation.
- Maintained tidy work area to support cleanliness and quality standards.
- Followed written and verbal directions, managing high-volume details and tasks with accuracy.
- Verified ID and insurance information of patients.
- Processed referrals in EMIS and SystmOne with speed and accuracy to minimise delays to treatment.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Shared communications between medical staff and patients.
- Transcribed medical information for patient or facility records.
- Collected information from patients via face-to-face or telephone interviews.
- Completed and processed forms for insurance billing and special claims.
- Documented patient encounter information, laboratory results, and correspondence for records.
- Updated patient charts using electronic medical records system.
- Answered phone calls and messages for seven-physicians scheduling appointments and handling patient inquiries.
- Maintained updated calendar of appointments and special dates for healthcare team.
Care Co-Ordinator
West Suffolk Hospital
Bury St Edmunds, Suffolk
09.2002 - 11.2017
- Cultivated positive relationships with multidisciplinary teams to improve patient care.
- Coordinated care plans for improved patient outcomes.
- Prioritised tasks efficiently, managing time effectively.
- Advocated on behalf of patients, protecting their rights and dignity.
- Ensured compliance with health and safety regulations, maintaining safe working environment.
- Collaborated with healthcare professionals for comprehensive patient treatment plans.
- Maintained detailed records, ensuring accurate documentation.
- Organised appointments with specialists to facilitate timely medical intervention.
- Liaised with family members by providing regular updates on patient progress.
- Handled sensitive information confidentially, respecting privacy laws and regulations.
- Responded efficiently to day-to-day changes in care and support packages.
- Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
- Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
- Adhered to health and safety requirements in all aspects of care.
- Promoted individual wellbeing, verifying service users were safeguarded against abuse and neglect.
- Observed and respected patient dignity, privacy and independence to encourage communication
- Conducted new business assessments, producing individual support plans and risk assessments to determine scope of service.
- Raised awareness of service by liaising and maintaining partnerships with local community organisations.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Maintained confidential case documentation in line with data protection regulations.
- Attended regular training and supervision workshops for improved service user support.
- Liaised with families and caregivers to develop balanced rehabilitation programmes.
Rehabilitation Service Co-Ordinator
Local Health Partnerships Mental Health NHS Trust
Bury St Edmunds, Suffolk
07.1994 - 08.2002
- Maintained all project documentation, guaranteeing accuracy and accessibility.
- Improved workflow efficiency by developing process improvements.
- Streamlined team communication by implementing effective coordination strategies.
- Facilitated cross-departmental meetings for improved collaboration efforts.
- Liaised with external parties to ensure seamless project execution.
- Handled administrative tasks, freeing up time for senior staff members.
- Answered phone calls and responded to emails from clients.
- Managed and prioritised varied and busy workload to meet deadlines.
- Trained and assigned tasks to team members.
- Coordinated project meetings, documenting key action items and decisions.
- Managed databases and information systems, maintaining accurate and accessible records.
- Scheduled meetings to discuss progress of projects and tasks.
- Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
- Assisted in creating and updating project documentation templates.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Secretary
Beckett Financial Services
Bury St Edmunds, Suffolk
06.1984 - 01.1991
- Scheduled appointments for executive management team.
- Liaised with other departments to ensure smooth inter-departmental communications.
- Handled customer inquiries effectively; increased customer satisfaction rates.
- Improved client relationships through professional telephone etiquette.
- Created a systematic filing system, ease of document retrieval was achieved.
- Managed stock of office supplies, eliminating unnecessary expenditure.
- Streamlined office procedures to increase efficiency.
- Facilitated efficient communication by managing correspondence via post and email.
- Assisted in HR duties, resulting in streamlined hiring processes.
- Performed data entry tasks; ensured accurate record keeping within the company database.
- Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.
- Maintained confidential records, safeguarding sensitive corporate information.
- Enhanced company communication with accurate minute-taking during meetings.
- Welcomed arriving visitors and directed to appropriate meeting rooms.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Addressed inquiries and responded via email or telephone follow-up.
- Updated files and records with precise system navigation.
- Received and placed telephone calls to clients and prospective clients.
- Updated diaries and calendars with events, appointments and holidays for efficient planning.
- Checked stationery supplies and ordered low-stock items quickly to meet demand.
- Managed queries in person, by phone and via email with exceptional customer care.
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Drafted and distributed professional business letters and email correspondence.
- Processed inbound communications, forwarding to relevant departments for resolution.
- Organised and maintained filing system for easy staff access.
- Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
- Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
- Received requests for meetings and appointments, updated calendar and organised spaces and materials.
- Accepted dictation from staff and created professional documents from provided information.
- Handled basic clerical needs to help staff focus on more pressing matters.
- Operated multi-line phone systems, handling high volume of calls daily.
- Processed incoming and outgoing parcels and correspondence for staff.
- Proofread, formatted and corrected correspondence for office staff.
Contracts Administration Assistant
Barclays Bank PLC
London, City of London
09.1978 - 05.1984
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
Education
GCSEs - English Grade A
Woodbridge High School
Woodford Green, Redbridge 09.1973 - 07.1984
GCSEs - Mathematics Grade C
Woodbridge High School
Woodford Green, RedbridgeGCSEs - Typing Grade A
Woodbridge High School
Woodford Green, RedbridgeGCSEs - Home Economics Grade B
Woodbridge High School
Woodford Green, RedbridgeGCSEs - Environmental Studies
Woodbridge High School
Woodford Green, RedbridgeHigher National Diploma - Pitmans Typing RSA I and II
Woodbridge High School
Woodford Green, RedbridgeSkills
- Liaison with healthcare providers
- Prioritising tasks effectively
- Photocopying documents
- Report generation and distribution
- Documentation handling
- Typing speed 60 wpm
- Patient record organisation
- Preparing medical reports
- Microsoft office suite usage
- Email handling proficiency
- Data confidentiality respect
- Patient correspondence coordination
- Time management efficiency
- Patient data entry precision
- Data protection act adherence
- Audio typing proficiency
- Electronic health records management
- Strong empathy with patients
- Patient liaison
- Medical report preparation
- Processing patient referrals
- Patient registration familiarity
- Professional discretion
- Dictaphone transcription
- Healthcare process understanding
- Transcription accuracy
- Word processing
- Medical abbreviations and acronyms
- Outstanding literacy
- Hospital discharge documents
- Mail sorting
- Reception duties
- Accurate note-taking
- Clinical correspondence
- Medical terminology
Affiliations
- Photography, Art & Music.
Timeline
Medical Secretary-Audio typist
West Suffolk Hospital
06.2022 - 08.2025
Medical secretary
Dr Lovegrove & Partners, Victoria Surgery
11.2017 - 06.2022
Care Co-Ordinator
West Suffolk Hospital
09.2002 - 11.2017
Rehabilitation Service Co-Ordinator
Local Health Partnerships Mental Health NHS Trust
07.1994 - 08.2002
Secretary
Beckett Financial Services
06.1984 - 01.1991
Contracts Administration Assistant
Barclays Bank PLC
09.1978 - 05.1984
GCSEs - English Grade A
Woodbridge High School
09.1973 - 07.1984
GCSEs - Mathematics Grade C
Woodbridge High School
GCSEs - Typing Grade A
Woodbridge High School
GCSEs - Home Economics Grade B
Woodbridge High School
GCSEs - Environmental Studies
Woodbridge High School
Higher National Diploma - Pitmans Typing RSA I and II
Woodbridge High School
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