julie haines
Paignton,Devon
Summary
Loyal employee . Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking and taking direction
Overview
25
25
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Retail shop assistant
Hilary Jones
Midsomer Norton, Bath and North East Somerset
11.2009 - Current
- Prepared orders for customers with wrapped, bagged and boxed items.
- Maximised sales, advising customers of promotions and sales.
- Designed visually pleasing in-store and window displays to increase footfall.
- Built customer rapport by identifying specific needs and making appropriate product recommendations.
- Built lasting relationships with clients through customer service interactions.
- Resolved complaints and product refunds with care and professionalism, maintaining customer satisfaction.
- Employed innate positivity and enthusiasm to create enjoyable retail experiences for customers.
Post office counter clerk
Heather Spence
Peasedown Saint John, Bath and North East Somerset
06.2004 - 11.2019
- Weighed letters and parcels, computed mailing costs based on weight, type and destination and affixed correct postage.
- Oversaw error-free sorting of [Number]+ parcels and letters daily.
- Adjusted client accounts with credits or debits matching current needs.
- Processed cash deposits and withdrawals for customers.
- Suggested additional products and services matching customer needs.
- Maintained an accident-free driving record for [Number] years, using safe driving techniques.
- Provided outstanding service to boost postal customer satisfaction.
- Obtained signatures from recipients of registered or special delivery mail.
- Took care to verify transactions and maintain security protocols, protecting institution from avoidable losses.
- Inspected mail and packages for clear labelling and correct postage to prevent delivery delays.
- Upsold customers to premium services, boosting sales revenue for outgoing shipments.
- Conducted post-office-related business to sell stamps, accept payments, and prepare money transfers.
- Provided outstanding customer service with friendly manner to uphold Royal Mail brand.
- Completed currency exchanges following current, accurate rates.
- Directed customers to necessary personnel for specific questions or advanced service requests.
- Drove sales by verifying customers were constantly informed of latest products and services available.
- Accepted payments on bank loans and updated accounts with changing balances.
- Supported customers with driving license applications, providing appropriate forms and guidance.
- Conducted end-of-day functions, accurately balancing revenue reports and noting variances.
Publican
lion hearts inns
Bath, exeter
11.1998 - 06.2014
- Recruited and trained high-performing team members to deliver faultless customer care.
- Developed menus with strict cost controls to maximise restaurant profits.
- Led by example in providing customers with attentive, professional restaurant service.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Planned staffing levels based on evolving service demands.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Offered discounts and promotions to encourage purchases.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Organised special events and functions and corporate lunches.
- Planned staff rotas to meet customer demand whilst remaining under budget.
Education
o levels - maths, english, domestic science
Paignton community college
Paignton, Torbay 09.1972 - 06.1977
Skills
- Stock management
- Shelf stocking
- Customer service
- Cash management
- Just In Time stock control
- Equipment maintenance
Affiliations
- keep fit, yoga, swimming, walking, gardening
Certification
licencee BII
Timeline
Retail shop assistant
Hilary Jones
11.2009 - Current
Post office counter clerk
Heather Spence
06.2004 - 11.2019
Publican
lion hearts inns
11.1998 - 06.2014
o levels - maths, english, domestic science
Paignton community college
09.1972 - 06.1977
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