Julie Guyatt
Uttoxeter,Staffordshire
Summary
Dedicated individual with keen eye for precision and strong sense of teamwork, eager to contribute to dynamic shop environment. Proficient in customer service and hands - on approach, ready to support daily operations and ensure excellent service and team work. Committed to bringing enthusiasm and reliability to this role.
Overview
23
23
years of professional experience
33
33
years of post-secondary education
Work History
Bakery Assist
Birds Barkery
Uttoxeter , Staffordshire
08.2022 - 08.2024
- Maintained cleanliness in bakery and shop by regularly sweeping and mopping floors.
- Assisted with bread and baked goods production for increasing product availability.
- Decorated cakes for enhancing visual appeal.
- Packaged baked items efficiently to expedite sales process.
- Complied with food safety regulations, ensured a safe environment for customers and staff alike.
- Prepared custom orders, met individual customer requirements effectively.
- Ensured customer satisfaction by promptly serving freshly baked goods.
- Stored baking ingredients properly to enhance their lifespan.
Receptionist and Hospitality Host
The Bank House Hotel
Uttoxeter , Staffordshire
10.2014 - 10.2019
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
- Completed end of day paperwork, including cashing up and balancing the tills
- Coordinated office supplies orders to keep necessary materials available at all times.
- Assisted with administrative tasks, improving overall functionality of the office.
Kitchen and Bedroom Showroom Manager
Infinity Kitchens
Uttoxeter , Staffordshire
03.2006 - 04.2018
- Managed showroom operations efficiently, enhancing customer satisfaction.
- Developed marketing strategies for increased product visibility.
- Handled inventory control with precision to prevent stock discrepancies.
- Led team meetings daily to ensure smooth operations.
- Conducted staff training sessions for enhanced sales performance.
- Coordinated effectively between different departments for seamless business operations.
- Liaised regularly with head office to update on showroom progress.
- Ensured adherence to health and safety guidelines by all staff members.
- Resolved customer complaints in a timely manner, improving overall customer experience.
- Maintained accurate records of all transactions, ensuring transparency in dealings.
- Fostered a positive working environment, resulting in higher employee morale and productivity.
- Assisted customers personally during high traffic periods to ensure maximum satisfaction levels were met.
Bartender
The Bramshall Inn
Abbots Bromley , Staffordshire
07.2014 - 12.2014
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Resolved customer complaints promptly to maintain good relationships.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Collaborated with team members to provide seamless service during busy periods.
- Created an inviting atmosphere through friendly interaction with customers.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Developed rapport with regular patrons fostering a loyal customer base.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Maintained ready supply of counter-top snacks for guests.
Interior Design Showroom Assistant
Eley Taylar Interiors
Uttoxeter , Staffordshire
06.2014 - 07.2014
- Boosted showroom efficiency by organising product displays meticulously.
- Facilitated smooth customer experience with prompt and courteous service.
- Assisted in the creation of enticing window displays to attract potential customers.
- Handled customer queries, improving overall satisfaction rates.
- Coordinated effectively with sales team to ensure seamless operations.
- Achieved a welcoming atmosphere by maintaining cleanliness and order in the showroom.
Kitchen and Bedroom Showroom Assistant
Betta Living
Cannock , Staffordshire
04.2008 - 07.2014
- Boosted showroom efficiency by organising product displays meticulously.
- Facilitated smooth customer experience with prompt and courteous service.
- Maintained an immaculate showroom environment for optimal product showcasing.
- Assisted in the creation of enticing window displays to attract potential customers.
- Prepared daily reports on showroom activities for management review.
- Escorted visitors around the showroom offering detailed information about each product displayed.
- Accepted card, cash and cheque payments in POS register system.
- Managed customer lines for minimum wait times and high satisfaction.
- Assisted in pricing merchandise accurately reflecting market trends.
- Handled customer complaints professionally leading to successful resolutions.
Bartender
The Smithfield Hotel
Uttoxeter , Staffordshire
04.2005 - 03.2006
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
Retail Manager
Card Fair
Uttoxeter , Staffordshire
07.2003 - 04.2005
- Achieved increased customer satisfaction by implementing effective staff training programmes.
- Managed inventory for smoother operations.
- Gained excellent product knowledge through diligent research, leading to better sales performance.
- Ensured smooth running of daily operations with efficient resource allocation.
- Delivered exceptional service standards by promoting team collaboration and commitment.
- Coordinated promotional activities for achieving higher brand visibility on the shop floor.
Bartender
The Bank House Hotel
Uttoxeter , Staffordshire
09.2002 - 07.2003
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
Delicatessen Assistant
Somerfield Supermarket
Uttoxeter , Staffordshire
08.2002 - 09.2002
- Maintained clean and sanitary deli environment, ensuring top quality customer experience.
- Assisted customers with deli orders for increased satisfaction.
- Ensured fresh stock by regularly checking expiry dates of products.
- Enhanced customer service by recommending suitable deli items according to preferences.
- Operated cash register for smooth transaction process.
- Sliced and packaged various meats and cheeses, maintaining high standards of hygiene.
- Displayed products attractively with attention to detail for increased sales potential.
- Rotated stock in temperature-controlled storage areas for safe food service.
- Followed health and safety standards to protect customers from illness and cross-contamination.
Bartender
The Smithfield Hotel
Uttoxeter , Staffordshire
09.2001 - 08.2002
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
Education
O Level - English
Alleyne's High School
Stone, Staffordshire 09.1974 - 06.1979
O Level - Science
Alleyne's High School
Stone, Staffordshire 09.1974 - 06.1979
O Level - French
Alleyne's High School
Stone, Staffordshire 09.1974 - 06.1979
O Level - Art
Alleyne's High School
Stone, Staffordshire 09.1974 - 06.1979
O Level - Domestic Science
Alleyne's High School
Stone, Staffordshire 09.1974 - 06.1979
O Level - Commerce
Alleyne's High School
Stone, Staffordshire 09.1974 - 06.1979
O Level - Typing
Alleyne's High School
Stone, Staffordshire 09.1974 - 06.1979
Skills
- Customer Service
- Health and safety procedures
- Cash handling accuracy
- Electronic payment processing
- Stock replenishment
- Stock counting
- Visual merchandising
Accomplishments
2010 - Top Company Demonstrator of the year.
During my time at Betta Living, i received this award for consistently demonstrating the company vales and delivering outstanding customer service.
1990 - 1995
Basic Food Hygiene
National Pool Lifeguard
Swimming Teacher Certification
Preliminary Teaching Certification
Affiliations
- Walking
- Travelling
- Birdwatching
- Exploring National Trust
References
References available upon request.
Timeline
Bakery Assist
Birds Barkery
08.2022 - 08.2024
Receptionist and Hospitality Host
The Bank House Hotel
10.2014 - 10.2019
Bartender
The Bramshall Inn
07.2014 - 12.2014
Interior Design Showroom Assistant
Eley Taylar Interiors
06.2014 - 07.2014
Kitchen and Bedroom Showroom Assistant
Betta Living
04.2008 - 07.2014
Kitchen and Bedroom Showroom Manager
Infinity Kitchens
03.2006 - 04.2018
Bartender
The Smithfield Hotel
04.2005 - 03.2006
Retail Manager
Card Fair
07.2003 - 04.2005
Bartender
The Bank House Hotel
09.2002 - 07.2003
Delicatessen Assistant
Somerfield Supermarket
08.2002 - 09.2002
Bartender
The Smithfield Hotel
09.2001 - 08.2002
O Level - English
Alleyne's High School
09.1974 - 06.1979
O Level - Science
Alleyne's High School
09.1974 - 06.1979
O Level - French
Alleyne's High School
09.1974 - 06.1979
O Level - Art
Alleyne's High School
09.1974 - 06.1979
O Level - Domestic Science
Alleyne's High School
09.1974 - 06.1979
O Level - Commerce
Alleyne's High School
09.1974 - 06.1979
O Level - Typing
Alleyne's High School
09.1974 - 06.1979
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