Julie Cosgrove
Whiston,Prescot
Summary
Dedicated funeral service professional with extensive expertise in funeral service planning, empathy and compassion, and arranging floral tributes. Proficient in coffin handling techniques and cremation procedures, ensuring dignified and respectful services. Demonstrates exceptional telephone etiquette, time management, and client confidentiality respect. Skilled in sensitive listening and tactful conversation, maintaining a professional dress sense at all times. Committed to providing compassionate support to clients during their most challenging times.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Funeral assistant
Cosgroves Independent Funeral Service
Whiston , Prescot
05.2020 - Current
- Provided empathetic support to bereaved families by guiding them through funeral planning process.
- Ensured respectful handling of deceased individuals for dignified funerals.
- Facilitated smooth running of funeral services with meticulous attention to detail.
- Maintained cleanliness and orderliness of funeral home facilities, enhancing visitors' comfort during difficult times.
- Answered phone calls professionally, providing prompt responses to queries from bereaved families and suppliers.
Kitchen Assistant/Domestic
Knowsley Council
Prescot , Knowsley
02.2017 - 05.2020
- Improved kitchen efficiency by assisting in food preparation tasks.
- Maintained cleanliness throughout the kitchen for improved hygiene standards.
- Assisted in inventory management to avoid food wastage.
- Prepared ingredients for increased speed of cooking process.
- Cleaned utensils, achieving a more efficient work environment.
- Assisted chefs with meal preparations for smoother service during peak hours.
- Ensured proper waste disposal to maintain a hygienic kitchen environment.
- Assisted in stock rotation, reducing spoilage and wastage of ingredients.
- Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
- Adhered to health and safety regulations with careful handling of food and equipment.
- Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
Retail assistant
B&M Retail
Hunts Cross , Liverpool
01.2014 - 01.2017
- Delivered excellent customer service by answering queries and providing product information.
- Managed inventory for streamlined store operations.
- Ensured visual merchandising standards with regular display updates.
- Boosted sales through suggestive selling techniques.
- Handled transactions, maintaining accurate till records.
- Assisted in stock replenishment to maintain store appearance.
- Maintained clean shop floor, promoting a welcoming environment.
- Supported team members for improved operational efficiency.
- Provided coverage during peak times to manage customer flow effectively.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Stayed updated on current promotions and new products to provide accurate information to customers.
Education
GCSEs - Maths, English, Science, Catering
Halewood Academy,
Knowsley 09.1991 - 06.1996
Skills
- Funeral service planning
- Empathy and compassion
- Arranging floral tributes
- Coffin handling techniques
- Cremation procedures familiarity
- Telephone etiquette
- Time management
- Client confidentiality respect
- Sensitive listening
- Professional dress sense
- Tactful conversationalist
Affiliations
- In my spare time I enjoy reading and going to the gym. I also enjoy spending time with family and friends as well watching various wildlife documentaries on TV. I love to walk my dogs and enjoy short breaks away with my family
Timeline
Funeral assistant
Cosgroves Independent Funeral Service
05.2020 - Current
Kitchen Assistant/Domestic
Knowsley Council
02.2017 - 05.2020
Retail assistant
B&M Retail
01.2014 - 01.2017
GCSEs - Maths, English, Science, Catering
Halewood Academy,
09.1991 - 06.1996
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