Julie Clark

To manage the Area Services-co-ordinator to ensure services are delivered in a trauma informed way.

To act as SDR (Safeguarding Representative) wtiht he purpose of safeguarding employees, volunteers and clients.

To provide regular supervision for staff and assess training needs.

To ensure housing management policies and practices are effectively operated.

To ensure appropriate staff cover is maintained through effective recruitment and management of support staff.

To contribute to quality improvements within housing.

To liaise and build relationships with multiple referring agencies.

To provide out of hours management support as part of a rota system.

To facilitate monthly meetings and provide training/awareness sessions relevant to support workers.

To work in partnership with other service providers and agencies to enable the support needs of the clients to be met.

To recruit, train and develop staff and volunteers, alongside Area Services Manager.

To support staff through supervision session.

To oversee day to day operations of the houses, ensuring adequate staff cover.

To monitor referral pathway.

Co-ordinate all referrals into the organisation for housing needs.

To monitor the quality of the client pathway, ensuring risks and safeguarding issues are managed effectively and that feedback is captured and used to improve service delivery.

To participate in working parties.

To oversee the delivery of housing management as well as health and safety in the supported accommodation units.

To deliver a high quality service which provides clients with emotional, housing and practical support according to their needs.

To provide safe, secure and high quality accommodation to clients.

To receive referrals and action appropriately.

To interview and risk assess client referrals to identify their support needs.

To provide day to day support in a trauma informed way, for clients within supported housing or in the local community.

To complete support plans,

Ensure maintenance and repairs are reported.

To work with clients to ensure tenancy conditions are adhered to and the premises are kept in a clean and tidy condition.

To work with the Area Services Co-ordinator to follow up any breaches of tenancies.

To deliver lifeskills sessions with clients.

To provide on call support out of hours as part of a rota system.

• Liaised with multi-disciplinary teams for coordinated client care plans.
• Collaborated with healthcare professionals to develop personalised care plans for each client.
• Facilitated better mental health through active listening and empathetic dialogue.
• Provided transportation to medical appointments, ensuring optimal healthcare provision.
• Assisted with daily living activities to improve quality of life.
• Demonstrated patience and understanding during challenging situations, promoting a calm atmosphere.
• Aided mobility-impaired individuals, improving their ease of movement within their homes.
• Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
• Provided assistance with personal care and hygiene tasks, maintaining respect and sensitivity throughout.

These roles were from I left education and consisted of basic care assistant tasks;

Personal care

• Provided emotional support to patients, improving their mental wellbeing.
• Encouraged independence among patients whilst assisting them with tasks.
• Assistance with managing food intake

Working alongside senior members of staff

Building relationships with residents and their families

Go on day trips as part of a group activity