Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

JULIE CLAPP

CHARD,SOMERSET

Summary

Proficient professional with a solid record of facilitating team collaboration and driving performance through adept problem-solving. Strong communicator with the ability to build lasting relationships with both associates and clients. Experienced in leadership roles that emphasize training and team empowerment. Committed to leveraging these capabilities to enhance organizational effectiveness and achieve desired outcomes.

Overview

30
30
years of professional experience

Work history

Showrooms Trading Manager

B&Q
Taunton, Somerset
12.2017 - 09.2025
  • Achieved department sales target of £1.6 million annually through strategic leadership.
  • Drove team performance to enhance service delivery and increase sales.
  • Delivered exceptional customer service by resolving queries and complaints efficiently.
  • Recruited and inducted new installers, ensuring seamless integration into operations.
  • Prioritised promotions and displays to maximise sales opportunities.
  • Navigated internal systems by maintaining accurate records and reports.
  • Completed duty manager shifts, overseeing daily operations effectively.
  • Improved trading efficiency through timely implementation of advanced software tools.

Showrooms Customer Advisor

B&Q
Chard, Somerset
12.2015 - Current
  • Facilitated clear project pathways for customers designing kitchens, bathrooms, and bedrooms.
  • Utilised company design tool to create detailed 3D designs.
  • Processed sales orders accurately to enhance operational efficiency.
  • Boosted product knowledge to identify and seize sales opportunities.
  • Established strong customer relationships to drive repeat business.
  • Drove sales through effective upselling and cross-selling strategies.
  • Ensured stock availability to meet customer demand promptly.
  • Managed cash office procedures with precision.

Hotel & Travel Consultant

Capita Travel and Events
Taunton, Somerset
03.2014 - 03.2015
  • Coordinated global hotel accommodation and travel arrangements for clients.
  • Maintained exceptional customer service by actively listening to client needs.
  • Utilised live online reservation services to complete client bookings efficiently.
  • Delivered tailored travel solutions, achieving high levels of customer satisfaction.
  • Managed diverse client portfolios, fostering repeat business through strong relationships.

Dessert Chef

Liz Dove LTD
Ilminster, Somerset
11.2013 - 03.2015
  • Prepared and finished desserts for retail sales, enhancing presentation quality.
  • Trained junior chefs to elevate kitchen performance and efficiency.
  • Collaborated with team members to ensure smooth operational flow.

Holiday Sales Supervisor

Borne Leisure
Chard, Somerset
08.2008 - 09.2013
  • Established positive relationships with guests to facilitate bookings for future breaks.
  • Reviewed and analysed sales figures to inform strategic planning and forecasting.
  • Delivered exceptional customer service by promptly addressing and resolving issues.
  • Coordinated interdepartmental efforts to ensure seamless operations.
  • Supervised the sales team, driving improved performance and productivity.
  • Ensured adherence to company standards by conducting routine checks and balances.

Learning Support Assistant

Somerset County Council
Chard, Somerset
04.2006 - 08.2008
  • Delivered one-to-one learning support for a child with global delays through tailored lesson plans.
  • Provided feedback on pupil's progress to class teacher to enhance educational strategies.
  • Liaised with parents at meetings to discuss pupil development and achievements.
  • Fostered independent learning habits in pupils through consistent mentoring and guidance.
  • Assisted in creating lesson materials, which improved educational effectiveness.
  • Supported struggling pupils during class hours, resulting in improved grades over time.
  • Accompanied school trips, ensuring safety and enjoyment for all participants.
  • Collaborated with teachers to develop effective learning plans that met individual needs.

Nursery Room Manager

Chard NNI
Chard, Somerset
04.1996 - 04.2006
  • Supervise day-to-day arrangement of care activities for children aged 12-30 months in pre-educational context.

Education

NVQ Level 2 - Adult Literacy

City & Guilds
Somerset
01.2008 -

NVQ Level 2 - Adult Literacy

City & Guilds
08.2012 -

NVQ Level 3 - Play work

City & Guilds
Chard, Somerset
05.2004 -

NVQ Level 2 - Business & Administration

Lifetime
Chard, Somerset
07.2014 -

NVQ Level 2 - Managing a Team

Taunton & Bridgwater College
Taunton, Somerset
08.2017 - 06.2018

Skills

  • Proactive team player
  • Problem-solving expertise
  • Effective communication
  • Relationship building
  • Training and coaching
  • Leadership skills
  • Performance monitoring
  • Change implementation
  • Customer service orientation
  • Time management
  • Team leadership
  • Order processing

Affiliations

  • Walking
  • Photography

Accomplishments

Exceeded sales event targets regularly throughout my current role.


Awarded team member of the year at Bourne Leisure - Cricket St Thomas Hotel

Timeline

Showrooms Trading Manager

B&Q
12.2017 - 09.2025

NVQ Level 2 - Managing a Team

Taunton & Bridgwater College
08.2017 - 06.2018

Showrooms Customer Advisor

B&Q
12.2015 - Current

NVQ Level 2 - Business & Administration

Lifetime
07.2014 -

Hotel & Travel Consultant

Capita Travel and Events
03.2014 - 03.2015

Dessert Chef

Liz Dove LTD
11.2013 - 03.2015

NVQ Level 2 - Adult Literacy

City & Guilds
08.2012 -

Holiday Sales Supervisor

Borne Leisure
08.2008 - 09.2013

NVQ Level 2 - Adult Literacy

City & Guilds
01.2008 -

Learning Support Assistant

Somerset County Council
04.2006 - 08.2008

NVQ Level 3 - Play work

City & Guilds
05.2004 -

Nursery Room Manager

Chard NNI
04.1996 - 04.2006

Similar Profiles

Create profile
JULIE CLAPP