Julie Charlton
Shropshire
Summary
Accomplished human resources leader with expertise in root cause identification and operational efficiency management. Demonstrates proficiency in compliance and risk mitigation, benefits administration, and recruitment and employee engagement. Committed to driving organisational success through strategic HR initiatives and fostering a positive workplace culture.
Overview
29
29
years of professional experience
Work history
Senior HR Advisor
Food Manufacturer
Shropshire
2022.05 - 2025.06
- Oversaw management of absence, disciplinary, grievance, and capability cases from initiation to resolution.
- Directed onsite recruitment and induction processes, ensuring thorough consultations and audit readiness.
- Fostered employee engagement through initiatives enhancing workplace morale and productivity.
- Implemented targeted localised projects addressing specific organisational challenges.
- Guided management in best practices for employee development and effective leadership strategies.
- Ensured compliance with paternity and maternity processes in a timely manner.
- Achieved TACCP and HACCP training certification to maintain industry standards.
- Adapted working hours flexibly, covering nights, weekends, and bank holidays as required.
Senior People Partner / Area Director
HSBC UK
Oxford / Manchester
2010.07 - 2021.05
- Oversaw operations of 14 branches, managing approximately 154 full-time equivalents.
- Formulated regional strategy centred on key performance indicators to drive growth.
- Ensured effective team leadership as Senior People Partner, enhancing branch management.
- Evaluated risks and devised strategies to mitigate fraud and financial losses.
- Maintained compliance with security standards and relevant policies across all branches.
- Improved customer service experience, reflected in enhanced NPS ratings regionally and nationally.
- Fostered employee engagement through targeted initiatives based on annual feedback surveys.
- Led community initiatives promoting volunteering and fundraising activities.
People Experience Manager/ Branch Manager
HSBC UK
, Berkshire
2007.03 - 2010.07
- Directed branch management for a variety of locations, overseeing lending and mortgage underwriting.
- Managed operations in both market town and large city centre branches effectively.
- Fulfilled role as area people experience champion for 12 branches, fostering employee development.
- Handled a portfolio of high-net-worth clients, conducting credit reviews and determining financial advice needs.
- Developed initiatives aimed at enhancing customer experience and driving business growth.
Senior Customer Services Officer
HSBC UK
, South Wales/ London / Berkshire
1996.04 - 2007.03
- Served customers at a high street bank counter, preparing vouchers and addressing enquiries.
- Handled inbound calls in a call centre for credit card, business, and offshore banking services.
- Provided support and processed transactions for high-net-worth clients in a premier centre.
- Facilitated account opening and borrowing options, including mortgages, for personal and business clients.
- Acted as first point of contact for all banking queries in various roles.
- Led customer interactions within a bank branch, managing face-to-face and telephone communications.
- Coached and trained junior team members to enhance service quality.
- Acquired skills necessary for promotion to Premier Relationship Manager in 2007.
Education
CIPD level 5 Associate Diploma - People Management in Human Resources
Learn Direct
2025.01 -
Level 2 - Mental Health First Aid Advocacy in the Workplace
Warwickshire College Group
Warwick, Warwickshire 2023.02 - 2023.10
Level 2 - Certificate in Counselling
Cambridge Regional College
Cambridge, Cambridgeshire 2022.01 - 2022.05
Cert RBCB - NVQ Level 3
London Institute of Banking Finance
2009.02 - 2009.09
NVQ 2 Certificate - Financial Services Practice in Financial Services Practice in Financial Services
Institute of Financial Services
2003.03 - 2003.10
AAT NVQ 2 & 3 - Accountancy
Coleg Ceredigion
Cardigan, Ceredigion 1995.09 - 1997.04
Skills
- Root cause identification
- Operational efficiency management
- Compliance and risk mitigation
- Benefits administration expertise
- Recruitment and employee engagement
- Human resources leadership
Personal Information
- Total Experience: 18
- Banking & Finance
- Human Resources
- Willing To Relocate: Anywhere
Custom
Yes
Timeline
CIPD level 5 Associate Diploma - People Management in Human Resources
Learn Direct
2025.01 -
Level 2 - Mental Health First Aid Advocacy in the Workplace
Warwickshire College Group
2023.02 - 2023.10
Senior HR Advisor
Food Manufacturer
2022.05 - 2025.06
Level 2 - Certificate in Counselling
Cambridge Regional College
2022.01 - 2022.05
Senior People Partner / Area Director
HSBC UK
2010.07 - 2021.05
Cert RBCB - NVQ Level 3
London Institute of Banking Finance
2009.02 - 2009.09
People Experience Manager/ Branch Manager
HSBC UK
2007.03 - 2010.07
NVQ 2 Certificate - Financial Services Practice in Financial Services Practice in Financial Services
Institute of Financial Services
2003.03 - 2003.10
Senior Customer Services Officer
HSBC UK
1996.04 - 2007.03
AAT NVQ 2 & 3 - Accountancy
Coleg Ceredigion
1995.09 - 1997.04