Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Julie Brooks

Landkey,Devon

Summary

Works well under pressure. Enjoys customer service, helping guests with enquiries/complaints. Telephone skills, including switchboard operation. Follows procedures and makes own decisions where necessary, handles petty cash daily and banking procedures. Good communication within all departments to ensure better efficiency.


Overview

28
28
years of professional experience

Work history

Receptionist/Reservations

Brend Hotels
Saunton Sands, Devon
03.2012 - Current
  • Providing support during busy periods, contributing to successful operation under high pressure
  • In depth knowledge of the hotel and also of the 77 rooms and 12 self catering apartments
  • Chasing deposits and provisional bookings along with making reservations for guest stays
  • Listening to guests needs and requirements and responding efficiently
  • Carrying out tasks, answering switchboard, emails, taking bookings for Spa, Restaurant, Accommodation using different systems.



Clothing Assistant

Tesco
Barnstaple, Devon
03.2003 - 03.2011
  • Maintained cleanliness of store, resulting in a pleasant shopping environment
  • Addressed customer queries professionally and promptly, encouraging repeat business
  • Assisted in stock management


Reception assistant

Brend Hotels
Saunton, Devon
03.1997 - 03.2003
  • Served as the first point of contact, representing company in a professional manner.
  • Supported administrative staff with clerical tasks when needed.
  • Managed front desk duties, ensuring smooth operations.
  • Liaised with various departments, enhancing internal communication flow.


Education

Diploma in Office Practice - Office Practice

North Devon College
Barnstaple
04.2001 -

RSA Typing 2 - Typing

North Devon College
Barnstaple
04.2001 -

GCSEs -

The Park School
Barnstaple
04.2001 -

Skills

  • Email correspondence
  • Ordering office supplies
  • Billing experience
  • Flexible
  • Customer Service
  • Calm under pressure
  • Invoice processing
  • Data Entry
  • Office supply management
  • Multitasking ability
  • Friendly customer service
  • Telephone skills
  • Switchboard operation
  • Office admin


Affiliations

  • Countryside walking, bird watching, plane spotting, watching Exeter Chiefs and Somerset County Cricket.

Accomplishments

    Raising more than £3500.00 for the charity Breakthrough Breast Cancer

Timeline

Receptionist/Reservations

Brend Hotels
03.2012 - Current

Clothing Assistant

Tesco
03.2003 - 03.2011

Diploma in Office Practice - Office Practice

North Devon College
04.2001 -

RSA Typing 2 - Typing

North Devon College
04.2001 -

GCSEs -

The Park School
04.2001 -

Reception assistant

Brend Hotels
03.1997 - 03.2003

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Julie Brooks