Summary
Overview
Work history
Education
Skills
TRAINING
Timeline
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JULIE BELL

Chapelhall,Lanarkshire

Summary

Dynamic and results-driven professional with a strong foundation in communication, teamwork, and critical thinking. Demonstrates exceptional time management and decision-making authority, complemented by adaptability and team leadership skills. Proficient in Microsoft Office Suite, with a proven ability to lead teams effectively. Committed to leveraging these competencies to drive organisational success and achieve career growth.

Overview

23
23
years of professional experience
5
5
years of post-secondary education

Work history

Senior Housing Officer

Clyde Valley Housing Association
Motherwell
05.2021 - 09.2025
  • Managed housing operations ensuring attainment of KPI targets.
  • Developed and implemented strategies to enhance tenant engagement and satisfaction levels.
  • Collaboration with colleagues, local authority partners and external agencies to promote tenancy sustainment and safe and well-maintained estates.
  • Maintained robust complaint management system to help boost tenant satisfaction.
  • Team performance management and training.

Tenancy Sustainment Officer

Clyde Valley Housing Association
Motherwell
06.2015 - 05.2021
  • Promote positive outcomes for customers by assisting those who required additional support in their home and community.
  • Conducted regular assessments to identify and address tenants' unique needs and challenges.
  • Collaborated with local agencies to facilitate support services for vulnerable residents.
  • Developed tailored action plans to promote tenancy sustainability and enhance resident wellbeing.
  • Implemented proactive strategies to mitigate risks of eviction and homelessness for at-risk individuals.

Housing Officer

Clyde Valley Housing Association
Motherwell, North Lanarkshire
05.2008 - 06.2015


  • Managed tenancy agreements and resolved disputes to promote positive tenant relationships.
  • Conducted property inspections to maintain quality standards and identify necessary repairs.
  • Managed rent arrears cases, helping tenants devise repayment plans thus reducing overall debt levels in properties managed.
  • Enhanced tenant satisfaction by providing timely and effective resolution of housing issues.
  • Used active listening and communication skills to improve tenant satisfaction and help reduce tenant turnover.
  • Identified solutions to tackle problems with estate management.

Housing Assistant

Clyde Valley Housing Association
Motherwell, North Lanarkshire
12.2003 - 05.2008
  • Maintain Housing and void property register, assisting housing officers with rent collection, arrears control, estate and tenancy management.
  • Managed front desk operations by greeting visitors and directing them to appropriate staff to ensure efficient service delivery..
  • Assisted in administrative tasks including filing, data entry, and managing office supplies.
  • Handled telephone inquiries and responded to emails in a professional and timely manner.

Housing Assistant

Drumchapel Housing Co-operative
Drumchapel, Glasgow
09.2002 - 12.2003


  • Managed front desk duties to ensure smooth operation of reception area, including maintaining stock of information leaflets/forms
  • Supported accurate record-keeping with proficient data entry skills and administrative needs for photocopying, faxing and filing.
  • Organised meetings, prepared agendas and took detailed minutes.
  • Handled phone inquiries professionally, providing information and taking messages as required.
  • Maintained security by following procedures; checking visitor logs; issuing visitor badges.

Education

PG Diploma - Housing Studies

Glasgow University
Glasgow,
09.2005 - 05.2007

BA - Social Sciences

Glasgow Caledonian University
Glasgow
09.1998 - 05.2002

Skills

  • Communication
  • Teamwork
  • Critical thinking
  • Time management
  • Decision-Making authority
  • Adaptability
  • Team Leadership
  • Microsoft Office Suite

TRAINING

  • Autism & Neurodiversity: A World of difference Part 1 & 2, Hope for Autism, 05/01/24
  • Equality Champions Training, Equality & Diversity UK, 06/01/24
  • Equality, Diversity & Inclusion, Ihasco, 02/01/25
  • Energy Awareness, City & Guilds, 03/01/25

Timeline

Senior Housing Officer

Clyde Valley Housing Association
05.2021 - 09.2025

Tenancy Sustainment Officer

Clyde Valley Housing Association
06.2015 - 05.2021

Housing Officer

Clyde Valley Housing Association
05.2008 - 06.2015

PG Diploma - Housing Studies

Glasgow University
09.2005 - 05.2007

Housing Assistant

Clyde Valley Housing Association
12.2003 - 05.2008

Housing Assistant

Drumchapel Housing Co-operative
09.2002 - 12.2003

BA - Social Sciences

Glasgow Caledonian University
09.1998 - 05.2002

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JULIE BELL