Summary
Overview
Work history
Education
Affiliations
Timeline
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Julie Bailey

Julie Bailey

Lordswood,Kent

Summary

Over the years and varied backgrounds I have much to offer your company. I am a very genuine, warm ,hard working team player and will bring compassion , willingness to learn, reliable and possess excellent time keeping skills.

The companies I have worked for I have always been recognised for my ability to get on with everyone and willingness to learn and getting the job done with excellent results.

I feel I have a natural ability to communicate with the general public and peers in all my careers, leading to great feedback from my employers and promotions in my field.

Overview

37
37
years of professional experience
5
5
years of post-secondary education

Work history

KickBoxing Gym Owner

Myself
Gillingham, Kent
09.2007 - Current
  • As the Owner and Coach I have established and successfully run a part time business with my son. Watching our gym grow on many levels has been a very rewarding journey.
  • Over the years I have promoted our Club at events and have established strong reputation within industry.
  • Adapted coaching style depending on needs and abilities of the children and adults, whilst motivating them to achieve positive results against set goals.
  • Maintained safe training environments for minimised risk of injury and promoted safety and welfare of young children by following safeguarding principles.
  • Identified individual strengths and weaknesses, adapting training programmes to suit.

CareGiver to Care Coordinator

Right at Home medway
Gillingham, Kent
06.2020 - Current
  • Starting with Right at Home as a CareGiver I was soon promoted to Senior CareGiver and after a year I was promoted to Care Coordinator where I responded efficiently to day-to-day changes in rosters, care and support packages.
  • Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service. Managed and monitored branch rostering requirements of individual CareGivers. Maintained confidential case documentation in line with data protection regulations.
  • Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users. Adhered to health and safety requirements in all aspects of care. Attended regular training and supervision workshops for improved service user support.


  • As a CareGiver I created positive relationships with clients through practical support and companionship, improving overall quality of life. I would accompany clients to important appointments. Assisted with daily meal prep, promoting nutritious options for optimal health and wellbeing. I administered medications and treatments in line with medical instructions and best clinical practice.
  • Maintained client dignity and respect throughout dressing, showering and toileting. Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments. Kept detailed records of care activities, condition changes and treatment responses.

Telesales representative

Folens Publishers
03.2006 - 09.2007
  • Part of my role at Folens was to cold-called school contacts from assigned contact lists to build new business within the education sector and provide customer feedback to continuously improve personal performance. I promoted current services and offers using expert product knowledge. Able to answer customer enquiries with excellent customer service skills.

Call Handler to Resource Planner Assistant

Automobile Association
Aylesford, Kent
07.1994 - 10.2005
  • Completed NVQ level 2
  • I was the overall winner for the South East Region Service Delivery Award and went through to finals for Service Delivery officer of the year for all centres over UK.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed. Offered friendly, efficient customer service and handled challenging situations with ease.
  • Working at the AA I worked flexible hours, covering nights, weekends and bank holidays.
  • Processed and actioned high number of calls with accuracy and efficiency during busy periods. Delivered exceptional customer service by proactively listening to concerns and answering questions. Displayed energy and enthusiasm in fast-paced environment.
  • Managed and escalated complaints effectively, resulting in positive customer outcomes.

Retail Assistant to Office supervisor

BHS
Chatham, Kent
06.1987 - 07.1994
  • Completed Retail NVQ 2
  • Created and submitted progress reports to upper management. Maintained high standards of accuracy and quality in data entry and recordkeeping. Developed streamlined office procedures to enhance overall operations.
  • Encouraged mutual trust, respect and cooperation among team members.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers. Assisted customers in locating specific items to boost satisfaction.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Took interest in customers' needs and concerns to provide throughtful advice and product recommendations. Maintained knowledge of products and features to provide recommendations to customers.
  • Working on the Information desk I resolved customer complaints and process issues with proactive problem-solving skills. Processed returned or exchanged items and provided refunds to customers.


Education

CSE's -

Rainham School for Girls
Gillingham
09.1982 - 05.1987

Affiliations

  • In my spare time I still enjoy keeping active in the gym and boxing, and the quieter times I enjoy reading. Spending time with my family is very important to me.

Timeline

CareGiver to Care Coordinator

Right at Home medway
06.2020 - Current

KickBoxing Gym Owner

Myself
09.2007 - Current

Telesales representative

Folens Publishers
03.2006 - 09.2007

Call Handler to Resource Planner Assistant

Automobile Association
07.1994 - 10.2005

Retail Assistant to Office supervisor

BHS
06.1987 - 07.1994

CSE's -

Rainham School for Girls
09.1982 - 05.1987

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Julie Bailey